Quality Inn & Suites2.5 out of 5.0
Recent guest reviews
Stayed here a few nights while I was working in Canada. Awesome. Staff was second to none. Breakfast was above and beyond most other motels and hotels I have stayed in and I've stayed in an awful lot of them, Oil Field worker that I am. Nice big rooms with kitchen, full size frigs, like a two room suite. Will always stay here when I work here.
We just checked in, as we pulled the sheets back, there was a bed bug. I have stayed at this hotel every once and awhile. Most times it a nice hotel, I liked it but that will be my last stay here. They have changed their name 3 times, was Pomeroy, then Holloway I believe, now Quality Inn. The hotel staff, did offer to change our room but they didn’t seem to concerned about the bed bug. They were more concerned when they found out that I took pictures and video of the bed bug. They said they will not charge us for the room and were unwilling to give me a receipt that I was in room 403. They did finally give me a receipt when I insisted but it had the new room that they offered to me. They said since they changed our room they can’t give me a receipt with room 403 on it, we just checked out.
Lot's of black hair in the bed, including pubic hairs, lots of hair on the bathroom floor so we changed rooms. Then when I went to sleep on the pull out sofa there was hair and some brown flaky particulars on those sheets. They said it was a housekeeping issue and a few new owners however someone should be overseeing this issue. Then toilet paper not replaced and just a horrible experience and I will never stay there again!
This hotel has a great aura and great location. Room was fantastic, rates were great. The front desk agent during the day has an attitude that you don't really want to experience, especially when you are going through hardship while you are away from home. The evening agent definitely made up for it and when Checking in, I suggest wait until 4pm. The continental Bfast was great and well attended by staff. The house keeping was fantastic. Other then an attitude thing, our stay was awesome. Our stay was for a medical stay, We were only a short and easy drive to the hospital.
The hotel for us was great it was very clean the tub and shower especially nice. The bed and sheets were comfortable and the hotel was very quiet. We had an issue with the laundry but the Manager Naomi was really accommodating and helped us work through it we really appreciated her concern and willingness to help us through it. Would stay again!
They have changed their name 3 times, was Palmaroy, then Holloway I believe, now Quality Inn. The one thing that hasn't changed is the staff, always excellent, that is why we returned! We were put in the tower, a little out od the way but okay. Room was huge but bathroom the smallest I have ever seen, 9 square feet (I counted the tiles). Seems like poor design when the room is overly large. Beds and pillows great, ac worked fine. Big parking lot, I would return.
Beds in king suite seem older. Room was clean. Pool and slide lots of fun for kids. Kids said slide is super fast. Hotel has old smell. Love the kitchenette. Overall I would say that it is average quality, not really any extra perks. Most of the clientele are oilfield type workers from what I could tell, so not sure what weekends are like for loud late nighters. Not luxurious in any way.
We stayed here for my daughter's Gymnastic training weekend. The staff is always friendly and accommodating. Large pool, water slide and hot tub which is a hit with the kids. Rooms are large and comfy. This trip we had the 3 double beds and a kitchen which saved lots on restaurant bills. Breakfast included.
My husband stays at this hotel often due to his employment his home away from home and I occasionally accompany him. Rooms are spacious and clean. Staff are accommodating and friendly often going that extra mile to provide good service. Good variety for breakfast and cozy sitting areas. Pool is well tended to and is enjoyed. Close to eateries and shopping.
This hotel is a good choice when travelling for any length of time because of the kitchen suites. There needs to be a little bit of training with the front desk staff when making reservations as once again upon arrival I found my request to be in the west wing of the hotel which she had promised had been pre-blocked not to have been upheld. Thankfully I checked in with the hotel early in the morning upon arrival and there was 1 room left to switch to so that I could be accommodated. Had I relied upon the initial reservation and not checked in until the end of my day (late evening) it would have been impossible. The rooms are well appointed and comfortable. The housekeeping staff is impeccable and I enjoy seeing familiar faces when I travel and being remembered by the staff. The breakfast room is always clean and appears to be well stocked (I usually only grab a cup of tea), and the staff are very responsive when asked for anything. The front desk staff are pleasant and helpful. Some of the rooms could stand some soundproofing review. This most recent stay was in a suite on the main floor, and when someone checked into the rooms on either side it was as though I had a party in my own suite. They were not overly loud, but they may as well have been standing right next to me talking! I don't recall this being an issue on the 2nd floor where I usually stay, but it could just be that I had no one in the rooms adjacent on those trips. Overall it is a great hotel and the staff try very hard to meet the needs and expectations of their guests which is why I continue to return when in town on business.
- Free breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Quality Inn & Suites places you within a short walk of Prairie Mall Shopping Centre and within a mile (2 km) of Centre 2000. This hotel has 152 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. It's near the airport and also near Crystal Lake and Grande Prairie Regional College.
Free breakfast is included with your stay.
All 152 air-conditioned accommodations feature sitting areas. 27-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Microwaves, refrigerators, and dishwashers are other standard amenities.
Guests of Quality Inn & Suites have access to an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, 4 meeting rooms, and a 24-hour business center.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 116 reviews