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Recent guest reviews

Awesome location. Great staff. Cramped quarters. Rickety old fixtures But That is what you’re paying for old old old historic old hotel it was comfortable but cramped but very serviceable this is an ancient old town pathways cobble step Up stuff down if you’re on a cane or a walker you will be challenged

Great location, perfect for a base to see the city and enjoy the town!

Great location in Albaicín. Our room was one of the more basic rooms with little natural light (which is ok

We just loved this hotel, it is located in the Albayzin area and everything is so close and historic. The hotel itself is on the world heritage site so you cannot park there but they offer easy parking options not too far away. We were just blown away with the beauty of the hotel and the staff went above and beyond, Aaron in particular. They were able to get us tickets to the Alhambra and left us a bottle of champagne in the room. Amazing place. We were just so happy.

View of Alhambra from my room was absolutely priceless

Great hotel close to everything with an amazing view of the Alhambra!

Great location, friendly helpful staff. Would return in a flash!

My husband and I had a lovely stay here. Love the decor and afternoon tea treats. But the best part is the warm, charming, and sincere attention given by the staff members Anna and Aaron. Anna helped me booked my Alhambra entrance tickets online before arriving in Granada while Aaron did everything he could (within our budget) to provide us a room with a “view” of Alhambra. Book a room here. You’ll never regret it.

Besides the good things about this hotel such as their nice staff, location, and the price there was a horrible smell coming from the bathroom in our room. We couldn't use it and we couldn't sleep because of the bad smell. Luckily we were only staying for one night.

The hotel was fantastic. Everything was great. It was a unique experience. Travelers should be warned not to try to access the hotel by car (especially via google instructions) as the streets are too narrow. Park your car in a downtown lot and take a taxi to the hotel. The hotel will reimburse you and give you a special deal at the parking lot.

Excellent small hotel close to the centre. Very close to the Alhambra, in fact you could see the Alhambra Palace from the hotel room. Hotel location allowed access into the main city centre within 10'mins walk, and the local bus transported you to the Alhambra in 10 mins. Taxis were very reasonable. Facilities at the hotel were very comfortable and the reception staff were efficient and friendly. We did not eat in the hotel but at the bottom of the steps were several reasonable tapis bars which offered a very reasonable breakfast. We stayed in room 6 which was large and very clean. Would certainly stay there again.

The best reason for staying in Granada is to make a proper visit to the Alhambra, and the Palacio de Santa Inez occupies a wonderful location for that. From the hotel one can easily walk to the Alhambra shop to pick up one's tickets (purchased in advance, of course) or to try to buy them if one hasn't (good luck). The bus up to the Alhambra's main gate is also within a short walk. Because the hotel lies within the Albiacin the street noise is minimal. The staff were extremely helpful to us, though we had few demands. The desk staff spoke good English. The wifi worked well in our room, but some might find the data transmission rate a bit slow. The hotel is not wheelchair accessible, and wheeled luggage needs to be carried in places especially if one has a room in the section that does not have elevator service. The first room we were offered was in that section. It was dark, Had a window that face a wall and had a significant tripping hazard. Happily we got put in another room, which was better but still didn't allow us enough space to have good access to our luggage. The hotel has the charm and shortcomings of a renovated older building. Most of the nearby restaurants are quite touristic and appear to serve mediocre, overpriced food.

In the historic district and quaint. Staff friendly but need to pay attention to detail. On check in I was given a key to a room that was already occupied and visitors were in the bed when I opened the door. The next morning the phones were not working properly and when I asked the reception to call my fellow traveler for me they insisted that person was not checked into the hotel! Strange since we arrived together the previous night. The beds were hard as rocks and the rooms were very noisy. They all faced the quaint central courtyard and travelers voices case wheels could be heard until very late. The housekeeping carts started the next morning early . The room was stuffy and stale, doors banged all the time and the plumbing was loud and every toilet flush and shower could be heard in the pipes in my room.

The Hotel Palacio Santa Ines is elegant & ancient - a combination of two 16th century houses tucked up a Cuestra (tiny connecting street) of the same name. It is a half block from the river and a view of the Alhambra and a prime walking street for a sense of old Granada. The room was very nice - beautiful (but not huge) bath. The public rooms were the classic center courtyards of the palacios, covered with skylights. All around the hotel is the historic district and just up hte hill (a bit of a walk but quite doable) was the Alhambra. The staff was very nice. My recommendation would be to park at the first car park you come to and arrive by bus or taxi, but the hotel did seem to arrange for parking somewhere.

Cuesta Santa Ines 9 Granada Granada

Hotel highlights

  • Free WiFi in rooms and public areas
  • Concierge services
  • Laundry facilities
  • 24-hour front desk

Located in Albaicín, Palacio de Santa Inés hotel is next to Carrera del Darro and Palacio de Los Olvidados Museum. This 35-room, 3-star hotel welcomes guests with conveniences like 24-hour room service, free in-room WiFi, and coffee/tea in a common area.


Dining

Buffet breakfast is offered for a fee each morning from 7:30 AM to 10:30 AM. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 35 soundproofed rooms feature minibars, free local calls, and safes. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bidets. Desks and wardrobes or closets are also standard.


Property features

At Palacio de Santa Inés hotel, guests have access to free WiFi in public areas, coffee in a common area, and a library. There's discounted offsite parking, and an airport shuttle (available 24 hours) for EUR 40 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this boutique hotel include express check-out and laundry facilities.

Room options

Double Room

1 Double Bed | Sleeps 2

Triple Room

3 Twin Beds | Sleeps 3

Superior Double Room, City View (Alhambra)

1 Double Bed | Sleeps 2

Suite

1 Double Bed | Sleeps 2

Guest reviews for Palacio de Santa Inés hotel

Everyone (6) Couples (5) Family (3)
3
Family

Awesome location. Great staff. Cramped quarters. Rickety old fixtures But That is what you’re paying for old old old historic old hotel it was comfortable but cramped but very serviceable this is an ancient old town pathways cobble step Up stuff down if you’re on a cane or a walker you will be challenged

By on Aug 11, 2021

Review comment responded on Aug 18, 2021

Dear Guest, First of all, we would like to thank you for taking your time reviewing our Hotel after your recent stay. I´m really sorry to know that the room didn´t meet your expectations. Feel that your comments, reviews and suggestions are very useful to us to improve day by day and to continue providing the best Service to our customers. Best regards, Customer Department Service.

5
Partner Couples

Great location, perfect for a base to see the city and enjoy the town!

By on Nov 10, 2019

Review comment responded on Nov 22, 2019

Dear guest , Thank you for your time and writing an opinion. It is great to know that you appreciated our service, the location, the city and the hotels itself. We hope it was not the last time we could have you in our palace. Kind regards, Customer Service Department.

3
Everyone

Great location in Albaicín. Our room was one of the more basic rooms with little natural light (which is ok

By on Aug 4, 2019

Review comment responded on Aug 7, 2019

Dear Guest, We would like to thank you for your comments after your recent stay at the Hotel Palacio de Santa Inés. We are glad to know that your stay was pleasant and enjoyable. We are sorry to know that the room didn´t meet your expectations. Size of the rooms and its orientation are different because the building is a XVI Century Palace. The Original construction is kept the save the character and the history of the Hotel.Really charming of the hotel is that each room is different. Some rooms are smaller, others are medium size …etc. I´ll promise that in your next visit at the Hotel, you ´ll have a room with a different orientation . I hope you will give us another opportunity to better serve you in a near future. Best regards

5
Everyone

By on Jul 26, 2019

Review comment responded on Jul 26, 2019

Dear Guest, We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards Customer Department Service.

5
Partner Couples

We just loved this hotel, it is located in the Albayzin area and everything is so close and historic. The hotel itself is on the world heritage site so you cannot park there but they offer easy parking options not too far away. We were just blown away with the beauty of the hotel and the staff went above and beyond, Aaron in particular. They were able to get us tickets to the Alhambra and left us a bottle of champagne in the room. Amazing place. We were just so happy.

By on Jun 13, 2019

Review comment responded on Jun 17, 2019

Dear Guest, Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada. We hope to see you again in a very short future.

5
Friends

View of Alhambra from my room was absolutely priceless

By on May 21, 2019

Review comment responded on May 27, 2019

Dear Guest, Many thanks for your nice comment referring the Palacio de Santa Inés. You are absolutely right, the views of the Alhambra from the room are fabulous, it is really worth choose this type of the room. The experience of waking up to this view is unforgettable! We hope you to visit us again very soon Best regards

5
Everyone

Great hotel close to everything with an amazing view of the Alhambra!

By on Jan 28, 2019

Review comment responded on Jan 30, 2019

Dear Guest, We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards Customer Department Service.

5
Everyone

Great location, friendly helpful staff. Would return in a flash!

By on Oct 8, 2018

Review comment responded on Oct 8, 2018

Dear Guest, Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada. We hope to see you again in a very short future.

5

all attractions within walking distance

Everyone

My husband and I had a lovely stay here. Love the decor and afternoon tea treats. But the best part is the warm, charming, and sincere attention given by the staff members Anna and Aaron. Anna helped me booked my Alhambra entrance tickets online before arriving in Granada while Aaron did everything he could (within our budget) to provide us a room with a “view” of Alhambra. Book a room here. You’ll never regret it.

By , from Yokohama, Japan on Nov 15, 2017

Review comment responded on Nov 29, 2017

Dear Guest, Many thanks for your nice comment referring the Palacio de Santa Inés. You are absolutely right, the views of the Alhambra from the room are fabulous, it is really worth choose this type of the room. The experience of waking up to this view is unforgettable! We hope you to visit us again very soon Best regards Customer Department Service.

3

bad smell in bathroom

Everyone

Besides the good things about this hotel such as their nice staff, location, and the price there was a horrible smell coming from the bathroom in our room. We couldn't use it and we couldn't sleep because of the bad smell. Luckily we were only staying for one night.

By on Jun 5, 2016

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