Hotel Palacio de Santa Paula, Autograph Collection5.0 out of 5.0
Recent guest reviews
We loved our stay at this hotel. It is centrally located out most of the sites in the city and a short taxi or bus ride to the Alhambra. Rooms: We upgraded to the rooms in the courtyard and we were extremely glad we did. There was a large sofa bed for our daughter and the room was very large and comfortable. The linens and towels were luxurious and the room very comfortable. We were concerned about noise floating up from the bar at night or from breakfast in the morning, but it was very quiet. We loved the room. Food: We only had the breakfast here. The buffet was quite elaborate with lots of fresh fruit that we loved. The food was of good quality and plenty of it. The staff stopped by and you had to order coffee/tea and freshly cooked eggs. Ambiance: As mentioned the hotel is near most sites and walkable to most restaurants and locations. We loved the central location the hotel is well decorated and spread out. The central courtyard, where breakfast is served and the bar is, is cooling and quiet and wonderful after a day out in the crowds and heat (we were there in the summer). Service: We thought that the service was wonderful. Every staff member, from the front desk, to the waitresses to the cleaning staff were polite, efficient and eager to make our stay comfortable. We loved our stay and highly recommend this hotel.
We stayed here two days early June. Very convenient location walking distance to Cathedral and shoppings & restaurants. Amazing interior courtyard where we had breakfast and dinner with great friendly service. Our room was very clean and nicely equipped with Nespresso coffee machine, convenient bathroom and comfortable bed. Not much natural light in our room because of the small window overlooking the main street, but it was still very quiet. You should try to book rooms overlooking the interior courtyard. Expensive breakfast and valet parking.
The hotel is beautiful. Just sit out on one of the courtyards, and enjoy where you are. The main courtyard still has tombs from the former residents; the oldest headstone I saw was from the 17th century! It's fairly centrally located; many shops and restaurants are nearby, and it's a quick 10-15-minute cab ride to the Alhambra (or the bus picks up just a couple of blocks away, and the folks at the desk are knowledgable (and speak English well, if that's a concern for you). I do wish the hotel had more information posted about its history, and/or the history/authenticity/origin of the many fixtures and art pieces around; the website description isn't super informative, but that's just my curiosity. Some challenge/flaws, from our experience (which may not be yours, of course!): Getting there (via car): first, DO NOT TRUST GOOGLE. Use Google to get nearby, but follow the frequent signs once you are close. The problem is that the hotel is on an odd street that has three lanes, and only the center one allows cars; the other two are reserved for buses/taxis. Following the signs will still require that you drive in the taxi lane, but only for a ~block or so, and you're at least on the correct side of the street to pull in front. Not knowing this, we ended up quite lost. Privacy: the bathroom door is of the style we encountered a couple of times in Spain, which was a tempered glass that does not actually extend all the way to the floor or doorframe, making it fairly awkward; the bathroom might as well not have a door at all. Further, the main door to the room *also* did not extend all the way to the frame! This meant that, while the walls seemed to muffle noise quite well (we were facing the street and afraid the noise might be a bother, but we couldn't hear anything!), the door let in significant ambient hallway noise, to the point of being disruptive. Shower: the shower "door" is a similar swinging plate of tempered glass, and it does not stay in place if you so much as bump it, and it does nothing to keep the water in, which made showering in an otherwise lovely bathroom incredibly annoying (and messy). Seating/desk: there is no desk! And only one chair. It makes sitting in the room a bit awkard. I think it's just space limitations, but it was unhelpful, especially if you are in need of a surface to work on. Breakfast debacle (tl; dr: misunderstanding about cost of breakfast, hotel handled it badly, from my POV): We were told at check-in that breakfast was included in our reservation, and so we ate the standard continental breakfast both mornings. It was a typical cold breakfast (pastries, bread, toaster, fruit, yogurt, no hot food). We checked in with the attendant on both days, nothing further was said, but, as we finished on the second day -- and the second day only -- we were given a check for our breakfast, to the tune of 20euros each (for just that second day)! We were surprised, and spoke to the front desk. Apparently there was some miscommunication, and we didn't have free breakfast. Okay, fine, why didn't anyone say anything when we checked in at breakfast, or give us a check on the first day? No one had an answer, but they were refusing to even entertain taking one or both days off of our bill, or acknowledge that we might have been told something in error. In fact, they brought out one, and then another manager to insist that we were wrong, and just trying to get out of paying for a service, and that we were stupid for not assuming we had to pay, being unreasonable, etc. etc. Overall, it was incredibly insulting and humiliating, being berated by managers who seemed to take personal offense to any insinuation that one of their employees communicated something in error. Only after the berating, and after we were visibly upset and humiliated, did the general manager finally say something along the lines of "willing to come to an agreement" that the idea of us paying for one day, but not the second (i.e. 40euro instead of 80euro). It's a shame, because I do think the hotel is overall a good place, but that experience left enough of a bad taste in my mouth that I'd be hesitant to recommend it. I certainly recommend that you find breakfast elsewhere, unless you are certain it comes with your reservation!
I booked this hotel for a two night stay just from being a Marriott property. My wife was unsure but the moment we walked into the lobby she had a big smile and she said I chose a winner. Then we were upgraded to room 226 in the old part of the hotel and she loved everything including the private balcony. We loved the way we were treated, the breakfast setting, being on the Gran Via, and so on. Can't wait to return. Last comment from her was we should have stayed longer!
We stayed in the older part of the hotel in a suite and it was a great experience. The surroundings are beautifull in the hotel with little corners and fountains everywhere. We were lucky enough that we had an ensuite patio where we spend the siesta time an unexpected extra in the summer where temperatures are over 40 degrees. Service is excellent and this is the first hotel I stayed in where there is a wonderfull scent everywhere, it starts when you enter the entrance. You can have breakfast or dinner outside in the courtyard, try the dinner experiene, is worth the investment. Would absolutely recommend this hotel to friends.
This hotel is in a historic building. It features a large indoor courtyard along with a more private, smaller courtyard. Our rooms were off of the small plaza. They were first floor rooms and were basically windowless (one had windows into small courtyard and the other was on an alley) We spent little time in the rooms so the lack of windows wasn't an issue. I'm sure the other rooms are brighter. The rooms were well appointed and modern with good bathrooms and bedrooms. The front desk staff is very polite and helpful. Overall, the hotel is quiet and relaxing after a long day of sightseeing and shopping.
We had quite a difficult time locating this, even with Siri, but once there, we were showered with great kindness. In front of the hotel, there is space for just two vehicles on a flattened space on the sidewalk, but instantly there, the valet parking team unloaded our car for us, parked it, and carried all our bags up the stairs. We never moved our car till leaving Granada, and the hotel got us cabs very quickly. The reception rooms were gracious--a wedding reception ongoing in the dining room--and our room so pleasant, decorated with unique Moorish art,. The lovely big and comfortable bed, two glass sinks in the bathroom and unlike so many EU showers, this one doesn't spray a drop onto the floor. The only thing missing was a second arm chair in the room. And a tiny flaw in the shower: no soap dish or surface to put the golf-ball shaped soap down. It slid dangerously all over the shower floor while washing your hair. But really a great hotel.
Located on the Gran Via within easy walking distance of the Royal Chapel, the Cathedral, good shopping, the warren of narrow streets of the old mercado, and with easy access to public transportation. Our very large room was part of the old convent and was set on the covered balcony overlooking the courtyard with the hotel's restaurant. An unusually large amount of storage space, Breakfast was excellent and plentiful. Service and helpfulness of staff were excellent.
We're a couple in our 50's travelling around. This time we choose Granada and AV Palacio. We are really satisfied in general, both with the accomodation and the on-site restaurant El Claustro. To sit and relax in the peaceful patios is one of the highlights. What we sincerly dislike is the management not respecting the privacy of the guests living on the premises. As the hotel runs guided tours in this part of the hotel for external groups this is not possible. In our case when one of the hotel employees fills the patio with a group of 30 youngsters in beachware swinging around with cameras not even taking the slightest notice of our presence. Have this in mind if you're about to book this hotel.
We stayed in the older section that was so unique and interesting it is hard to describe. Everything about this hotel was first class. How it's not in top five I don't know. We had a premium room in the historic section. We were guided to our room and we knew at once that this was a special place. The architecture, the interior design were spectacular. The Library bar was so beautiful I took a picture. When was the last time you heard of a hotel bar being a photo stop? The one nit we had was that our room didn't have a lot of natural light, maybe others did? Just a small window in the bedroom overlooking an alley and an even smaller one in the bathroom. The room though was large, with a separate sitting room that had a couch, TV desk and mini bar. The location was very convenient, not quite in the old section where the crowds are, but within a five to ten minute walk to the Cathedral and a twenty minute walk to the Mirador San Nicolas. We did not have meals there, but supposedly they are in the Michelin Guide. We saw tasting menus advertised for up to 100 Euros a person so if you like that, this is another great reason to stay here. Front desk was awesome. They took care of everything. From arraigning tours, to helping me buy train tickets. And there is a taxi stand right in front which we found handy when it was time to leave for the train (just 15 minutes and 10 euros).
- Walking distance to Granada Cathedral and San Jeronimo Monastery
- Free WiFi in rooms and public areas
- Onsite dining
- Health club
Located in Central District, Hotel Palacio de Santa Paula, Autograph Collection is within a 10-minute walk of popular sights such as Granada Cathedral and San Jeronimo Monastery. This 75-room, 5-star hotel has a restaurant along with conveniences like free in-room WiFi and a health club. Plaza Nueva and Mirador de San Nicolas are a short walk from the hotel, which is in the historical district.
This hotel is home to a fine-dining restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
The 75 rooms are individually decorated and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect to find free WiFi and plasma TVs with cable channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. In-room massages are available, and rooms also include desks.
Hotel Palacio de Santa Paula, Autograph Collection offers a health club, a sauna, and free WiFi in public areas. Valet parking is offered for EUR 20.65 per night. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Other amenities at this luxury hotel include 4 meeting rooms, conference space, and a business center.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 1067 reviews