Hotel Parque Tropical4.0 out of 5.0
Recent guest reviews
First impression of front office staff was mixed, one person was officious and grumpy while her colleague was pleasant.Seemed efficient. On return home I found that my initial accommodation payment made by credit card had been refunded at a lower rate and than to compound the annoyance, they then went onto double charge me at an even higher rate. Still trying to get Barclaycard to sort out the mess but they say hotel is slow to respond. Make sure you keep all receipts....I do....
We've just returned (as a family of four) from a week in this hotel having booked it through Jet2. It was wonderful from start to finish. We booked it on the strength of TA reviews, and they were spot on. We had a "promotional" room from Jet2 (whatever that means), it was large and spacious, very modern and clean with a four-poster bed and a double sofa bed for the kids. The Receptionist told us that type of room is normally only available via German agents and we got it because it was available - not sure what the promotional room might otherwise have been, as the lady said there were only two types of room in the hotel. In any case, the room was immaculately serviced every day - spotlessly clean and fresh. It's obviously an older hotel and it's in the middle of what you can only describe as a "conglomeration", next to a shopping centre with a few restaurants and bars and tourist type shops. That said, a short stroll along the promenade (with great views) and you're at the beach end of Playa del Ingles, which did have a nicer vibe to it. However, the hotel is an oasis in amongst it all. The grounds are perfectly manicured, a constant team of staff on it. The pool was "refreshing" (it was April after all) but fine once you were in. The clientele would appear to be more elderly and mainly German. It didn't bother us in the slightest and there were a few other families there towards the end of our week. The staff working around the pool bar and restaurant are exceptional, we've never been in a hotel where they actually appear to care about the service they are providing as much as they did here - it was very very efficient and very friendly, being "greeted" at mealtimes is a really nice touch. There would be too many to mention individually by name as they were all first class. The food - well, we normally go half board and end up eating out as buffets are not really our thing. Not here, it was brilliant - a great choice and superb quality. Breakfast and dinner both excellent, with exceptionally attentive chefs and waiting staff. It's always a good sign I think when the Executive Chef is constantly visible, checking on things and speaking with the guests. Top marks to him and his team - we were impressed. Food around the pool bar is also worth a mention - reasonably priced, really good, freshly made (super pizzas). Again, staff were outstanding - especially the Chief Barman who kept everything running like clockwork. Drinks also reasonably priced and the cocktails were very good. The evening entertainment on the couple of nights that we saw it, was not the usual tat you often find, it was pretty impressive actually! Odd couple of occasions we needed something at Reception - polite, courteous and highly professional. There's nothing to find fault with. We just wanted to get away for a little bit of sunshine in a hotel that gets great reviews. We got both - and we also found somewhere we wouldn't hesitate to return to, we're already looking for next year. Thanks to everyone at the hotel for making our stay so pleasant.
My husband & I thoroughly enjoyed our week in this Hotel. It was faultless. Staff very polite and efficient. Cleanliness of room and communal areas 100%. The Hotel was well maintained in every area. The tropical gardens that surround this Hotel are beautiful. I could go on and on with all the positives. All in all a fantastic Hotel/Location. I would like to point out that the Hotel was 99% German occupancy. Didn't affect our holiday whatsoever. We will be returning. Thankyou Hotel Parque Tropical.
Wonderful location. If you are averse to Germans, then skip this hotel. 99% of guests are German or Scandinavian. Not that this affected our holiday in any way. Staff were excellent in all respects. Restaurant in the hotel, and in the pool area was top quality, and the Executive chef made a point of constantly monitoring service and food quality. Top marks.
Went with 2 teenagers and husband. The welcome at reception was friendly. Our rooms were spacious and comfortable - and the porter refused a tip for the luggage! The gardens and pool are beautiful, breakfast delicious selection. We all had a massage too. All areas kept very clean and well maintained - we had a problem with a keycard lock so it was fixed immediately we put the 'please fix' sign on our door. Only issue for us was the loud musical entertainment in the evening, as not suited to teenagers - however we were usually out for supper and the singing usually stopped by 9 or 10pm. Their selection of tours around the island isn't great, but it's easy to find other ideas and they were quite happy to help book them too Holiday was made by the lovely hotel, staff, sunbathing, pool, gardens ... and sun! Also there were tennis courts, boule and table tennis and giant chess - we didn't even get to that.
This is a delightful hotel. The grounds are beautifully set out with a tropical setting. There are plenty of delightful plants set alongside water features. The rooms and public areas are spotlessly clean. The staff were polite, helpful and immaculately turned out. All at a reasonable cost. The drinks were cheaper than you'd expect for a hotel of this quality. Its is centrally located and a small bus station is also close by. There was some early morning noise from here by the announcer notifying people of the arrival of some services. I rarely return to the same hotel in a resort because of the choice but this is different. I loved it and look forward to a return visit. Can't wait.
After a busy christmas period we wanted to enjoy a holiday. We choose this wonderful hotel but seriously we have been in many hotels but this is one of the beter ons on Gran Canaria. The staff is very professional, friendly and helpfull. The rooms, wonderful garden and the public areas are very clean. Some point for improvement. + the room safe costs € 2,- per day. Please include it in the roomprice. + the diner andere breakfast are perfect althought there may be more choices for people with an glutenallergy. Althought the allergens are mentioned on the productcards. + the poolbar is called a snackbar but without light snacks after the lunch is stopped. You cannot get any nuts or crisps. + wifi can be improved + there will be an invasion of people tothe poolbeds in the earlymorning at the sunny side of te Pool. You are here for a holiday 😀 These are little points of improvement but for the rest 👍
When one reads "heated pool" one expects a pool with a water temperature at least a couple,degrees warmer the sea. This was not the case so while our 7'yesr old was happy turning blue, we were forced to,watch from the sides. Had expected to be swimming the entire 9 days but managed twice. Heated really,should mean at least over 18 And alas... Being the spoiled the spoiled American, a crash course in English for the staff would help. Every time we ordered was an experience Otherwise the hotel was a dream. So it's rating still very high
Hotel and staff great but with 95% German guests, you will not be welcome. Next door room continually sprayed air freshener directly on to us calling us English Filth. I'm not sure they have taken Brexit well. Maybe.?..still advice go to Tenerefe but if not an option..a good all round hotel. Try to get room not overlooking tropical gardens or children running riot till midnight and beyond could prove tiresome if you are an early to bed type. As they say you get what you pay for!!
A small oas by the beach of Playa Ingles. Nice rooms in authentic Spanish style. The pool area is situated in the middle of the hotel sorounded by a beutiful botanic garden. Quiet and easy stay for a week. Very friendly and service minded staff. Restaurang serves fantastic buffee dinner and breakfast. Nicely served by friendly staff. Absolutely the best hotel for a non-party week in the islands.
Located in Playa del Ingles, Hotel Parque Tropical is a leisurely stroll from sights such as El Salvador Ecumenical Temple and Kasbah Shopping Center. This 220-room, 4-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and an outdoor pool. On the boardwalk, the hotel is also close to Yumbo Shopping Center and CITA Shopping Center.
Start your day off right with a free buffet breakfast. The onsite restaurant is a great place to grab a bite to eat, or mingle with other guests at the free manager's reception.
All 220 rooms feature furnished balconies, refrigerators, and laptop-compatible safes. Guests can expect to find 26-inch LED TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Desks are also available.
At Hotel Parque Tropical, guests enjoy features like an outdoor pool, a children's pool, and an outdoor tennis court. Transportation is made easy with a theme park shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, 2 meeting rooms, and free newspapers.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 427 reviews