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Hotel Parque Tropical

4.0 out of 5.0

Recent guest reviews

Amazing hotel, location, staff, rooms, food all were fantastic. Meals were buffet style with something to suit everyone's tastes, all the food was fresh and some prepared while you waited, was truly exceptional. The guests were mostly ( if not all) German and the food on offer reflected this, especially breakfast, breads, meats, cakes etc but with the choice of cereals, fruit, yoghurts and cooked breakfast ensured you over indulged! What you see on their website is what you get.. and more. The rooms are charming With lovely balconies and are cleaned every day to a high standard. Not sure if they all have air con but both rooms I saw did. Only one very small negative I can mention is the lack of a kettle in the room, but that's only because I drink lots of coffee. Everything you buy within the hotel can be put on your room by your room key card, prices within the hotel are very reasonable, worth keeping the receipts in a safe place just to keep a tally on your final bill, cash is accepted when buying food or drinks but so much easier by the card system. Entertainment is on every night, some better than others but all good, even had a Mexican night with the trio serenading us all During the meal. Worth requesting a room with a garden/ pool view as there are rooms overlooking the main road which is noisy and not at all pretty. We were given one of the road views rooms on arrival but quickly moved us after a simple request on arrival. Pool area is lovely and relaxing with very comfortable sun beds. The area is extremely well maintained, so clean. Staff are amazingly helpful and courteous at all times. If I ever return to Gran Canaria it will be to this hotel. Not sure I want to tell and share how fabulous this hotel is as it may become to difficult to book. Highly recommend.

Outstanding Hotel My partner and I have recently returned from a fantastic break in this wonderful hotel. It has a unique, friendly family atmosphere where all staff go out of their way to make your holiday special and unforgettable. The food is well prepared and cooked to a high standard with a huge variety of cuisine on offer. Rooms are spacious and comfortable. The pool is well maintained. There is also a sun lounge offering guests a little more space and privacy. It is located approximately 3 minutes from the beach and a brisk 10 minute walk to the main resort. The tropical gardens also allow guests the opportunity to relax and enjoy the ambience of their surroundings. This is a special hotel with high standards and we will have no hesitation in recommending this hotel and will definitely be returning in the future.

In the center of the caotic Playa del Ingles you can find this really "hidden jewel" hotel. Maybe not very modern and cool but perfect place were find tranquillity and relax. Not big, not crowdy, really a human scale hotel with everything to spend a very nice holiday. Staff very professional and friendy, you will feel like at home. Impressive and well maintained interior garden. Nice swimming pool.

My husband and myself stayed in this hotel for 9 nights earlier this month ,the hotel grounds were supurbe the staff all very polite the hotel food was excellent.We asked for a room with a pool view on arrival and the management did everything they could to move us they were excellent.The pool area was spotless everyday.Cant really fault the hotel and staff at all ,will certainley be going back.

I am currently staying in this hotel with my teenage daughter on a 2 week holiday. From the moment we arrived it has been absolutely amazing. Upon arriving at reception we were dealt with in a professional and friendly manner, the porter then took our luggage and guided us directly to our room which I think is a lovely gesture. Our room is cleaned and fresh towels etc given daily and the chamber maid is also very friendly and professional. Cannot fault this in any way. Breakfast buffet is wonderful! Everything you could hope for. The staff in the restaurant are,without doubt, the nicest, most welcoming, professional staff I have ever come across (and i was a manager in a 5 star hotel in Scotland). A few have a wee joke in the morning which, i think, starts the day off in a wonderful way. The food is fabulous and chefs are on hand if you have any questions or requests. Food and staff at the pool bar are helpful and friendly and make the best iced coffee I have ever had ! And cocktails, of course! The hotel itself is situated in the most gorgeous and tranquil gardens, with waterfalls, fountains, a small pond and the nicest flowers and plants all around you. The pool is great with plenty of sun loungers for all .Right on the beach and only a few minutes walk to bars and restaurants etc. I do not have 1 bad thing to say about this hotel. It's the best I have ever stayed in and that is mostly due to the staff and the attention to detail in every department. The staff are an absolute credit to this hotel. They are all impeccably turned out and every single one of them smiles and says hello as they pass by. They genuinely seem to really care and want you to have the best holiday you can. That goes for the management too, who have this hotel running like clockwork and are on hand at all times, making sure everyone is happy. We will definitely be returning. It's amazing. Thank you for all your hard work. I highly recommend this hotel.

Great hotel, luxurious, delicious breakfast,buffet, lots to choose from. Staff very warm and welcoming. Surrounding area ok, he hotel made up for everything. Pool and sunbathing area very plush, and dining area very nice. Gardens interesting and well maintained.

My wife and I stayed here for a week in October 2016, so that my wife could convalesce after being released from hospital, having been taken ill on the last day of our stay at another hotel in the resort. The hotel was recommended to us by our Thompson rep who knew that we were looking for somewhere relaxing to hide out for a few days while we recovered from our ordeal and organised our repatriation. It was an excellent recommendation; the hotel is absolutely stunningly beautiful; the meandering paths through the lush tropical gardens, the colonial feel of the architecture, the pristine level of cleanliness, but most of all the genuine warmth and helpfulness of the staff, all combined to help us both to heal, physically and emotionally. I cannot speak highly enough of the staff; we were not staying there in a normal holiday situation, we were staying on a night by night basis, as our departure date was uncertain, and we were also busy dealing with insurance companies and other issues. Time after time the hotel staff went above and beyond to provide us with help and assistance, both withe language barrier and with local administrative issues. Without their help we would have been lost. My wife is a wheelchair user, and we secured a ground-floor room very close to the restaurant. The room was spacious, well furnished, and well appointed. The disabled facilities were more than adequate. The restaurant is open for breakfast and dinner, bit is possible to get a pot of coffee or tea to take away from the restaurant before breakfast starts. This is important, because a) there are no tea or coffee-making facilities in the rooms, b) there are no cooking facilities in the room, and c) the hotel does not offer room service. Putting this rather bizarre setup to one side (and I can well understand that it would be deal-breaker for many), one you are in the restaurant, the food, presentation, and service, are all first class, really well done. The hotel has it's own entrance directly onto the seafront promenade, which would have been brilliant if it had been wide enough to get a wheelchair through it. The gardens really come into their own at night, when lit. Breathtaking! There is also nightly entertainment. As I say, the thing that made it for us was the way all the staff rallied round to look after us; we really did feel like part of the family by the time we left.

First impression of front office staff was mixed, one person was officious and grumpy while her colleague was pleasant.Seemed efficient. On return home I found that my initial accommodation payment made by credit card had been refunded at a lower rate and than to compound the annoyance, they then went onto double charge me at an even higher rate. Still trying to get Barclaycard to sort out the mess but they say hotel is slow to respond. Make sure you keep all receipts....I do....

We've just returned (as a family of four) from a week in this hotel having booked it through Jet2. It was wonderful from start to finish. We booked it on the strength of TA reviews, and they were spot on. We had a "promotional" room from Jet2 (whatever that means), it was large and spacious, very modern and clean with a four-poster bed and a double sofa bed for the kids. The Receptionist told us that type of room is normally only available via German agents and we got it because it was available - not sure what the promotional room might otherwise have been, as the lady said there were only two types of room in the hotel. In any case, the room was immaculately serviced every day - spotlessly clean and fresh. It's obviously an older hotel and it's in the middle of what you can only describe as a "conglomeration", next to a shopping centre with a few restaurants and bars and tourist type shops. That said, a short stroll along the promenade (with great views) and you're at the beach end of Playa del Ingles, which did have a nicer vibe to it. However, the hotel is an oasis in amongst it all. The grounds are perfectly manicured, a constant team of staff on it. The pool was "refreshing" (it was April after all) but fine once you were in. The clientele would appear to be more elderly and mainly German. It didn't bother us in the slightest and there were a few other families there towards the end of our week. The staff working around the pool bar and restaurant are exceptional, we've never been in a hotel where they actually appear to care about the service they are providing as much as they did here - it was very very efficient and very friendly, being "greeted" at mealtimes is a really nice touch. There would be too many to mention individually by name as they were all first class. The food - well, we normally go half board and end up eating out as buffets are not really our thing. Not here, it was brilliant - a great choice and superb quality. Breakfast and dinner both excellent, with exceptionally attentive chefs and waiting staff. It's always a good sign I think when the Executive Chef is constantly visible, checking on things and speaking with the guests. Top marks to him and his team - we were impressed. Food around the pool bar is also worth a mention - reasonably priced, really good, freshly made (super pizzas). Again, staff were outstanding - especially the Chief Barman who kept everything running like clockwork. Drinks also reasonably priced and the cocktails were very good. The evening entertainment on the couple of nights that we saw it, was not the usual tat you often find, it was pretty impressive actually! Odd couple of occasions we needed something at Reception - polite, courteous and highly professional. There's nothing to find fault with. We just wanted to get away for a little bit of sunshine in a hotel that gets great reviews. We got both - and we also found somewhere we wouldn't hesitate to return to, we're already looking for next year. Thanks to everyone at the hotel for making our stay so pleasant.

My husband & I thoroughly enjoyed our week in this Hotel. It was faultless. Staff very polite and efficient. Cleanliness of room and communal areas 100%. The Hotel was well maintained in every area. The tropical gardens that surround this Hotel are beautiful. I could go on and on with all the positives. All in all a fantastic Hotel/Location. I would like to point out that the Hotel was 99% German occupancy. Didn't affect our holiday whatsoever. We will be returning. Thankyou Hotel Parque Tropical.

Avenida de Italia, 1 San Bartolome de Tirajana Gran Canaria

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Playa del Ingles, Hotel Parque Tropical is a leisurely stroll from sights such as Las Burras Beach and El Salvador Ecumenical Temple. This 220-room, 4-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and an outdoor pool. On the boardwalk, the hotel is also close to Kasbah Shopping Center and Yumbo Shopping Center.


Free buffet breakfast is included with your stay. The onsite restaurant is a great place to grab a bite to eat, or mingle with other guests at the free manager's reception.


All 220 rooms feature furnished balconies, refrigerators, and laptop-compatible safes. Guests can expect to find 26-inch LED TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Desks are also available.

Property features

At Hotel Parque Tropical, guests enjoy features like an outdoor pool, a children's pool, and an outdoor tennis court. Transportation is made easy with a theme park shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, 2 meeting rooms, and free newspapers.

Room options

Standard Room (2 adults + 2 children)

Full 1 | Twin 2 | Sleeps 4

Double Room Single Use

Twin 2 | Sleeps 1

Double Room (1 Adult + 1 child)

Twin 2 | Sleeps 2

Standard Double Room (2 adults + 1 child)

Full 1 | Twin 3 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 458 reviews