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Hotel Parque Tropical

4.0 out of 5.0

Recent guest reviews

Excellent week long stay at the Parque Tropical. Weather fantastic. Hotel is beautiful, and refreshingly different. Room was excellent and very spacious. Also very peaceful, no rowdiness in the corridoors or noise at night. Food is good, plenty of choice for everyones taste. All the staff were friendly and helpful. All in all a great Hoiliday. We travelled with TUI and one negative was the lack of a british rep. You had to go to the hotel across the road to see her and this was an inconvenience, (didn,t think it would be, but it was), a few visits by the rep during the week would have made a big differrence. The German TUI rep was always about and very efficient. One thing to bear in mind when booking is that this is a predominently German hotel, and if you are used to the lively british holiday hotels this may be a bit quiet for you. That said, it was perfect for us, we were looking for a relaxing week in the sun, and this hotel provided everything we needed. Forgot to mention that that the entertainment is very enjoyable. THANKS! Park Tropical for a lovely holiday! Terry Dickens.

The hotel is beautifully clean. The cleaners provide an excellent service and should be proud of this. We had no choice of evening meal times was given 8pm but due to it not being full we could creep in about 7.30pm. Food choices are varied but some in my opinion not up to a good standard . Exanple, chicken breast a bit red inside chef at station took off my plate and 're heated. Ah well we are in Spain rules are rules but the sun beds are well no rules applied. Again an example watched (95% german speaking holiday makers) as someone reserved beds well before the rule of 9.30 And the pool cleaner who does a great job by the way, saw her do this and promptly when she went he rearranged the towels and left them at end of sun beds ( lovely sun beds by the way,just not enough room between them). No sure of the logic. During day again no one around to Marshall the use or movement of the beds. We all know of those who put out towels and then not seen for hours. Management should be watching and helping as many look for sunbeds later in day. On our last fay the pool cleaner did remove some towels only to be caught up with work and too many towels to cope. But still does not help when towels laid on befs and then those disappear for hours so frustrating. Why make a rule and not follow it through. Hotel is in a lovely setting and staff very friendly and helpful.

We were a party of 16 ramblers from Scotland. The hotel catered for our every need very professionally, the food was first class. A really enjoyable variety of buffet food that changed daily. The rooms were well equipped, clean and spacious. The grounds are fascinating, a mixture of wonderful plants and secluded seating areas.

We have just returned from 2 weeks at this hotel and thoroughly enjoyed the experience.The staff without exception were friendly and helpful. The standard of cleanliness was first class and our room was cleaned every day to a high standard.The food at breakfast and dinner had very good choices each day and it can get very busy but there are 3 choices of meal times.The dining room does get busy,we opted for the first sitting at 6pm,but the staff coped very well both at breakfast and dinner and it just takes a bit of patience as people do tend to just stand and stare and just be unaware that others may be waiting. We did not come across any rudeness from other guests and there are notices about dress code. I personally think it is a good idea as it does provide some sort of standard otherwise people would start turning up in "beach wear ".It is nice to have the opportuity to make the effort to dress up for dinner. The hotel is convenient for buses and taxi and there are several small supermarkets and Pharmacias nearby. The gardens are lovely and there is a pool bar where you can get a drink or snacks during the daytime. There is entertainment each night which is varied so there will be something to please somebody. There is wifi available free in the rooms which makes a change as many hotels only provide this in specific areas and not in rooms. At times it can vary but considering the amount of people using it the service is very good. There is a hairdryer in the room which is usually a question asked! There are plenty of sunbeds but people do tend to "reserve" them with a towel and go off for breakfast despite there being plenty of notices not to do so. There is a small gymnasium and also a selection of books (mainly German) in a bookcase above reception.There is a private access to the walking promenade outside the hotel and to the extensive beach and a short walk to other cafe's,shops etc although these have no real effect on the peaceful ambience of the hotel. I think it would be good if this was an adults only hotel as there aren't really facilities for children although the hotel does provide a good entertainer for them early evening but this is purely a personal observation as the hotel in general is a quiet retreat.I would definitely recommend this hotel.

Yes, the gardens are lovely, but if you are in a ground floor room then you have to keep the lights on all day due to the trees etc obstructing the sun. If you don't mind this, then fine, the rooms are lovely, but I prefer the sun streaming in. In their literature they say 'all of our double rooms have balcony or terrace with stunning views to the sea, to our spectacular garden or to the town.' Our ground floor room had a 'stunning' view of a 4ft high hedge and low tree branches! To be fair they did move us a couple of days later to a higher room, but again sunlight was limited due to the tall trees. Meal times left a lot to be desired as the dining room just isn't big enough. The counters with the food are just too close to people sitting at tables and it is practically impossible to pass either backwards or forwards once in a queue, you just have to wait. It isn't helped by the chef cooking one egg/omlette/ fish etc at a time. There can be a long queue, all waiting with the food on their plate getting cold, why on earth not cook a few items at a time? Its obvious people want them and they won't be wasted. It just didn't make sense to us. Then you have to compete with the Germans pushing, and being arrogant - is there no word for 'thank you' in German, or 'hello' or 'please'? Seemingly not. In spite of all this the staff were wonderful, all of them from the cleaners, dining room staff to animation team. Some people might love this hotel, but it just wasn't for me, although my partner wasn't half as critical as me and loved the quirkiness of the place.

Great location this hotel but due to that you would expect some external noise Room very acceptable with fantastic wi fi (free) Got to say the shower was superb and the beds comfy They need to think 21st century and review the trousers in restaurant rule as it is a warm country For a 4 star hotel the bar prices were excellent value ( cheaper than local scruffy bars ) Good Experian’s and would return

Booked on strength of T A reviews. A beautiful well kept hotel, enjoying a fabulous position a few steps from the beach. Interior design is quaint and traditional Canarian. Christmas decorations were still evident and created a magical ambience despite being well into the first week in January. No mention of this hotel is complete without comment on the enchanting gardens which are meticulously maintained and an obvious source of pride to the hotel and joy for the guests. In fact all public areas are very well maintained. The breakfast buffet was extensive, varied, fresh and plentiful. The coffee and 'hot' water for tea were however off the boil. Trying to get a good brew out of tepid water is a tedious morning activity. Our room was airy and spacious and the bed was enormous and afforded a most comfortable night's sleep. However our room backed onto the main bus station and shops and much clattering could be heard at times and from the hotel portering trolleys, whilst convenient for transport and provisions noise was intrusive at certain times. Sadly we have had a very mixed experience of this lovely hotel that could have been avoided with clear communication and attention to detail which could have resulted in an outstanding experience. Firstly on arrival at 2pm our room was not ready - no problem check in was 4pm but i think slightly on the late side. We were invited to sit in and enjoy the gardens, This presented a missed opportunity for the hotel to provide an overview of its facilities, and local environs. When we got to our room we spent the next few hours back and forth to reception with room glitches. The electronic door lock had to be replaced by maintenance when we were locked out of the room. We were not told at reception that the room safe required a daily charge - in advance. This seems a little tight. When you pay for a hotel you expect these amenities to be included. Nevertheless it was paid but then promptly broke and another call to maintenance was required to reset the safe door. The following morning we could not get into the safe and a further maintenance call was required. Upon highlighting this to reception We were made to feel like we had not paid for it and required to provide proof of Payment. It transpired that the receptionist had input the wrong room details for the safe in the first place and we lost precious time out of our few day holiday getting things fixed that should be right first time. The biggest bug bear however is the hotel's archaic policy for men to wear trousers in the restaurant for dinner. This was not communicated to us verbally on check in ( remember that missed opportunity) and whilst we noticed afterwards ( as you do ) signs in the reception and in the room - when on my holiday I am not looking for the dos and donts signage i just want to chill. Now this became and issue not necessarily because of the policy per se - although sexist and stuffy but the way we were made to feel when turning up for dinner on the first evening. My partner being on holiday and enjoying the warm climate enjoys wearing shorts. These shorts are perfectly acceptable, nicely ironed knee length linen shorts with a collared shirt and proper shoes. Yet we were looked up and down by the maitre d' and quizzed by the female duty manager on the nature of clothes we had brought with us. We were made to feel very uncomfortable and like naughty school children who had forgotten their PE kit and sent away in front of other guests. Despite paying for half board we decided to avoid the restaurant at dinner due to this very poor attitude and the fact my OH was not going to go out and buy a pair of trousers to appease some outmoded rule. I respect that this is hotel policy (40 years old apparently) but If this rule is so important to the hotel then it should be strongly communicated in several ways ( preferably prior or on booking) so as to avoid guest humiliation. We asked if dinner could be taken in the room which was declined and we were even offered a pair of staff trousers that my OH could wear. How demeaning is that ! On a closer glance of the attire of some of the gentlemen in the restaurant they could be seen to be wearing what can only be described as work wear. Scruffy jeans and trainers. Yet my OH was well presented. What is this obsession with trousers? Would he have been turned away had he have been wearing a kilt, in Arabic or African robes or transgender in a skirt ??? Policies are great so long as clear, and consistent and everyone knows what they are. The following morning I spoke to the duty manager the lovely Norberto. Who listened attentively. A small compensation of complimentary drinks in the bar was offered as a token gesture. Here again the bar staff made us feel like we were getting something we were in the wrong for. A small ( single person size ) bottle of wine and an apology card in the room later that day again was an acknowledgment of our situation but in no way made up for the sense of humiliation we felt. Staff on the whole were pleasant and welcoming, especially Norberto who spoke to us with kindness and always smiled. Reception and bar staff we felt were curt and unfriendly. The hotel clientele is largely German and and mostly retirement age which without making generalisations may reflect the stuffy and almost obsessive attitude to a certain way of doing things. We ourselves are not kids being in our 50's but we come away on holiday to get away from pedantic rules and regulations. Certain other little things could enhance the experience here like not having to leave deposits and cleaning charges for pool towel and the provision of bottled water in the room and a hospitality tray. Most things in life are about how you are made to feel. Usually this isnt tested until things go wrong. It doesn't matter if amenities are the best ever if the service is lacking then it will taint the whole experience. With better communication, customer facing interaction and some modern tweaks bringing it into the 21st century this lovely hotel could provide an inclusive outstanding customer experience. In the absence of such improvements make sure you are fully aware in advance of its peculiar, fusty rules and know how to follow them.

The nature in that hotel is the soul, the Buddha place is super nice for yoga and meditation ;) For sure i wanna come back. Stuff lovely, food exelent, stuff amaizng. I give 5 star to that hotel and my note will be 100% satisficted

Absolutely fabulous , travelled as a couple for a week over Christmas for my birthday. The place was decorated fantastically especially the entrance. All the staff helpful and polite and the place is spotlessly clean. The food was lovely again especially the Christmas dinner in the evening. Be mindful that the hotel caters in the main for German tourists and that they expect a higher standard and they can be a tad arrogant, and after living and working in Germany for over 20 years I can say that But this hotel is fantastic and even the locals like this place Thanks for my birthday cake on Christmas morning by the way, set me up for the day. Would we visit again , without doubt yes and don't worry about half board the prices for drinks etc are OK for the generous measures, you won't be disappointed

My wife and I stayed here for 1 week in November. The hotel was excellent. The room was good. The hotel grounds were lovely. The location is good and quite central. It is no more than a 5 minute walk to the walkway that extends from San Augustin to Playa Del Ingles. The food and its quality was very good. It was frequented by older people and was a quite place to stay. What makes this place is the staff. They are so friendly and welcoming especially in the restaurant. We will stay here again. The only blemish was on departure. I paid for my drinks bill and always ask for it to be billed in the local currency. The lady on Reception failed to do this but rather processed it in sterling which is financially beneficial to the hotel. I questioned this immediately and the receptionist played dumb. It was obvious to me what she'd done and she knew it too but pretended not to understand what I was saying. This was a joke and she knew it too. It was poor by her and the hotel. Its a shame as it left a bad memory in our minds about the hotel.. It simply should never have happened. So beware on departure unless you want to be charged in sterling rather than local currency.

Avenida de Italia, 1 San Bartolome de Tirajana Gran Canaria

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Hotel Parque Tropical is a short stroll from El Salvador Ecumenical Temple and Kasbah Shopping Center. This 220-room, 4-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and an outdoor pool. On the boardwalk, the hotel is also close to Yumbo Shopping Center and CITA Shopping Center.


Dining

Free buffet breakfast is included with your stay. The onsite restaurant is a great place to grab a bite to eat, or mingle with other guests at the free manager's reception.


Rooms

All 220 rooms feature furnished balconies, refrigerators, and laptop-compatible safes. Guests can expect to find 26-inch LED TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Desks are also available.


Property features

At Hotel Parque Tropical, guests enjoy features like an outdoor pool, a children's pool, and an outdoor tennis court. Transportation is made easy with a theme park shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, 2 meeting rooms, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 502 reviews