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H10 Playa Meloneras Palace

5.0 out of 5.0

Recent guest reviews

This hotel is superb. Unique in design and the communal areas are brilliant as well. We stayed over Christmas and thoroughly enjoyed our time here. The room we had was large with a great sea view. The food was very good with a large selection at all sittings. We particularly enjoyed the Privilege which we paid extra for. We had access to better sun loungers and waitress service. All in all,we loved this hotel for our Christmas break. Very secluded but only a short taxi ride from the busier parts of the island.

Literally just returned from 10 days over Xmas and new year period. Lovely luxury hotel with amazing friendly and attentive staff ( except horrible rude and arrogant woman in souvenir shop) !! Food was quality and excellently presented. Rooms were comfortable and very clean. The first all inclusive holiday wher you had premium drinks included. Only thing I didn't like too much was the separation of the privilege package guests areas just made me feel a little uncomfortable at times Would recommend without question.

We have been back at this hotel for the third year in a row, from November 19 till December 10 (three full weeks). Needless to add that we like this hotel, especially because of its tranquillity: even when the hotel is fully booked, you never have the impression that it is crowded there. The hotel is clean and the personnel is very friendly (our room was serviced by Emily who even exceeded an ‘excellent’ score by her repeated efforts to make our lives as enjoyable as possible). The food in the hotel’s main restaurant was, on the average, very good, both for breakfast as for evening dinner; the routine warm dishes of the supper might profit from an upgrade, however. Food in La Choza at noon was equally good and the staff there very friendly. My wife enjoyed the German girl’s efforts leading the gym sessions. As regards the room, we noted a couple of minor minuses: both the keys of the safe and the electronic door lock system showed signs of wear; we brought both to the attention of the management so that they may have be dealt with when we return next time. Pigeons are still sometimes a problem: on the first couple of days we were waken up at sunrise by pigeons on our terrace, but this problem was gone after having warned the reception.

Stayed in this H10 Hotel over the Christmas period and was pleasantly surprised with the high standards of customer service provided by every single member of staff. Receptionists, Cleaners, Restaurant staff, Lifeguards were all fantastic and always helping us out with a smile! The only downside to the whole experience were the beds in the room being two single ones pushed together to make it into a double bed, it wasn’t very comfortable as would have preferred a proper double bed w/ a double mattress. However that did not spoil my stay as there were so many other positives to make up for it, the food in the Buffet was always offered in huge variety and Christmas gala dinner was Excellent, loved all the Seafood options and Desserts! The resident cats and night show Entertainers were also great. Thank you all for making my stay so memorable! I’ll hopefully be back for another sunny winter escape!

This is an undoubtedly good hotel, with some fantastic facilities - good activities on offer and I thought the range of food was excellent. I loved the main pool. My room was lovely and quiet even though there was music going on a stone throw away (I was in 507). However, there are some tricky flaws; 1. Wifi is appalling - even though your phone shows the wifi symbol to say you are connected if you try to access internet you get message saying 'cannot connect to the server'. This really needs sorting. I just used 4G all the time I was there. 2. Poolman was nowhere to be seen during my stay. yet the pool areas were incredibly quiet so I know he wasn't busy elsewhere. So I didn't get any pool towel, luckily I had brought my own. 3. Fan does not work in the bathroom. 4. Television signal poor. 5. Women cannot enter the pool bar in swimwear, even if you are covered by a towel!! I was told you have to go and put your clothes on - it's a pool bar for goodness sake!! Have never experienced this anywhere else in the world. 6. Customer service is very variable. Some of the staff come across as if they would really rather you were not there. They do the minimum necessary, and I didn't find them that friendly. There were exceptions but these were rare. 7. If you are disabled access to the main pool would be difficult, there are no shallow steps down to it, just conventional 'pool ladders'. I thought that was quite unusual to say the least. 8. I would not return here, but I have to say that's mainly because I found the island quite uninteresting compared to other places I have been. 9. I also think tea/coffee making facilities should be available in rooms as it is a 5 star hotel.

We love this hotel, it was our second visit. The staff are always friendly and more than happy to assist with any query or request. The rooms cleaned to an exceptionally high standard, we particularly like the Privilege service and feel it is well worth the extra. Hotel and grounds are kept clean and tidy. I love the infinity pool which is heated, perfect for a late afternoon swim. We had breakfast and dinner in the Gaudi, by the wonderful Nicolette and her amazing staff. The food was to a very high standard and beautifully presented. Lunch time there was the pool bar, but only wanting a light meal we ate in the main self service restaurant with a huge selection of salads for us to chose from. We cannot praise this hotel enough and have already decided to return next year.

We had thought we booked in the Rio Meloneras Palace but I made a mistake and had booked the H10! Never the less we had a nice room overlookig the sea and everything we needed in the room.Comfortable beds,tv is a little small but as we only use it for news this was not a problem. Free WiFi was fine and the balcony was a good size.Parking was free. Good breakfast,pool bar(s) were serving a variety of snacks and the service was excellent.Dinner was OK but the choice was not as varied as we would have expected for a 5 star hotel.Wines were reasonably priced an were the drinks at the pool bar and cocktail lounge. Pool areas were very relaxing and there were several to choose from. Altogether a comfortable and enjoyable stay

9 night stay over Christmas. The staff are fantastic, attentive, smiling and helpful all of the time and multilingual. The outside facilities cater for all tastes from the lounge lizards to the ridiculously energetic. The food is excellent and even the fussiest of eaters will find something to eat both breakfast and at supper in the seemingly endless buffet. The outside catering is a little more chips & bugers but really good ones. Rooms are spacious and functional although our only complaint are the beds. The beds are queens, somewhat uncomfortable and pushed together but not attached so any straying towards your partner needs a horizontal leap...flop or you end up on the floor between the two. All hilarious stuff but not every night!

This is a great hotel with service that we really did not expect. The food was excellent and the staff always went out of their way to help. We had an amazing time and would recommend this hotel especially with the half board option. Close by there is a supermarket which the locals use and it is very cheap. It is near the hospital a 10 minute walk away from the beach. Transport links to buses are there as well and are very easy to use. The coastal routes are perfect to explore using this service. The holiday was wonderful but it was when we were about to leave and had to organise the transfer to the airport and the hotel had already done it for us without even being asked. Its the touches like this that you do not forget. Definitely returning one day

This is not a five star hotel in global terms, although it may be one of the better hotels on the coast, particularly in the Maspalomas area. I guess there is a five star “Costa” standard, but make no mistake, it is a very different calibration. For example, not only do the general rooms have no tea or coffee making facilities, even the “Privilege” standard rooms only initially supply a few Nespresso pods and then you have to pay for each one used! Service is very slow indeed (apart from on reception) and given that an establishment trades on its staff as much as anything, this was the main failing in terms of 5 star quality. I’d say it is a pretty good four star hotel. Locality Situated on the southern edge of the island, only 30 minutes drive from the airport and at the western end of a coastal promenade beginning at the dunes of Maspalomas, Playa Meloneras is in a relatively quiet location. Being elevated about 100 feet above the sea and small public beach, there is no danger of being under constant observation from those on the promenade - a sea view sunbed on many of these other sites must feel like being in a zoo. There is a mostly uninhabited small shopping centre just across the road on the south side of the hotel, with a few cafes and a couple of small general shops. A much larger shopping centre is 30 minutes walk along the seafront. It is certainly the quiet end of this region and can be recommended for that. Inside The main building is a huge dome, with cast concrete roof in the shape of palm leaves. It sounds naff, but actually works and is not unattractive but light, modern, and airy. The overall decor was in good condition both in the rooms and general areas, and all were very clean and well-maintained. Accessibility is good, with excellent wheelchair access to most, if not all areas. Outside There are three poolside areas plus terraces looking out to sea, in pleasant gardens. Many of the tropical plants and cacti are labelled with interesting information. The infinity pool area is invariably very crowded with sunbeds jammed together in true Costa style. The other areas are less crowded, with a combination of sunbeds and wicker sofa-style loungers with mattresses. These tend to get claimed very quickly. There is a hotel policy of not “reserving” beds by leaving towels on them early in the morning, but we never saw this enforced and it seemed common to find people leaving belongings on them and then going to breakfast. There is no poolside service in the general areas, but there are complimentary drinks available in the roped off “Privilege” area. True five star hotels would normally not have such an omission and generally have such small touches as cold towels being brought around. Nothing like that here. Most afternoons it was so busy that there were no free spots. Occasionally, extra beds were made available but we witnessed people having to ask for this and waiting a long time for them to be brought! Most of the time it is reasonably quiet, as long as you pick a spot away from the immediate pool region and excited children. However, there is a very loud and intrusive hour of activities every day, involving a fitness teacher who I suspect may moonlight as a daisy (see later), with a ghetto blaster as impressive in size as it is irritating in volume. There is no escape, at least from the noise. You will, however, be implored on a daily basis to join in with tennis, ping pong, scuba, to buy a massage, or something else. There is an indoor kids club, a couple of shops, a bike hire shop, gym, and spa with indoor swimming pool. The spa is not free access, unless you are a “Privilege” guest. We were not and so did not see it. Dining Although from the marketing information it may appear that there are three restaurants, you need to be aware that on any kind of board basis you can only eat in the very large (over 250 seats) buffet restaurant. There is no “allowance” if you choose to eat in the “Gaudi” or poolside restaurants. The food quality in the buffet is good and there is plenty of it. The main problem is insufficient staff to deal with the hungry hoardes and sometimes long queues to actually get to the food. Invariably you arrive and wait at least 10 to 15 minutes for someone to take a drinks order - either for tea / coffee at breakfast or wine at dinner. You can also easily end up stacking used plates at the side of your table whilst you eat your next course. We observed spillages being left for up to half an hour before being cleared! Such inadequate staffing has no excuses. While there are communal coffee machines available at breakfast, they are not at dinner and if you want coffee, you have to go to a bar and pay. 5 star? Certainly not. Visiting the poolside bar for lunch provided table service, but not at all prompt. OK, you’re on holiday, but 15-plus minutes wait when the place is half empty anyway is just shoddy service. The Gaudi restaurant is the “fine dining”option, but was sadly just as disappointing. Our starters were fine, if rather ordinary, but mains were completely overcooked. Incinerated duck on a bed of stewed strawberries in a balsamic gravy was one experience and blackened pork another. Yuk. 5 star? Certainly not. To be honest, the quality of cooking in the buffet restaurant was better. The ambiance in the Gaudi restaurant is much more relaxed; at least until the questionable “entertainment” begins in the bar just below. Being serenaded by a seven foot castrated daisy (I never knew daisies had them either, but the voice was SO squeaky it must have done at some previous time) kind of spoils the atmosphere. One experience was enough to realise that it buttered no parsnips, and probably could not cook them properly either. Very disappointing. It's generally quite OK on the whole. It's just not five star.

Calle Mar Caspio, 5 San Bartolome de Tirajana Gran Canaria

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Costa Meloneras within a short walk of Meloneras Beach, H10 Playa Meloneras Palace is within a mile (2 km) of Maspalomas Lighthouse. This 374-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 3 restaurants. Also nearby are La Charca Lagoon and Maspalomas Golf Course.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11 AM. Enjoy a drink at the bar or relish the international cuisine at Tamadaba, one of 3 onsite restaurants, which serves breakfast, lunch, and dinner. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

H10 Playa Meloneras Palace's 374 air-conditioned rooms provide balconies, minibars, and safes. Guests can enjoy free WiFi and satellite TV. Bathrooms offer hair dryers, free toiletries, and bathrobes. Phones and desks are other standard amenities.


Property features

Guests of H10 Playa Meloneras Palace have access to a full-service spa, 3 outdoor pools, and a nightclub. You can take advantage of free parking, along with an airport shuttle for a fee (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Other amenities at this luxury hotel include a children's pool, a fitness center, and an outdoor tennis court.

Room options

Double Room, Sea View

Twin 2 | Sleeps 3

Double Room Single Use

Twin 2 | Sleeps 1

Double Room Single Use, Sea View

Twin 2 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 3639 reviews