Peppers Soul Surfers Paradise5.0 out of 5.0
Recent guest reviews
This is a most spectacular hotel. Right in the middle of Surfers Paradise, walking distance to restaurants, bars, shopping. Our room or should I say suite was magnificent. Views were spectacular. Would definitely come back if ever back to Australia.
Really nice 2 bedroom apartment w kitchen & washer/dryer. Great view. Staff very helpful & welcoming. Toddler vomited late one night, asked for cleaning products, sent a cleaner only too happy to do it for us! Apartment life, hotel convenience. Brilliant pool/spa/gym set up too. 👌
Extremely overrated definitely not a 5 star not 4 stars Rooms are not clean, Stains on the carpet and the bed Full of stains of What it look to be body fluids They even give you an option of either cleaning your bathroom or your room . Front Desk manager and Staff was extremely rude Definitely Overrated Breakfast nothing fresh all frozen That’s why they will give you a $25 discount voucher .. There is no CCTV Covers the Corridor People was knocking on our door at nine in the morning .. Not a safe place to stay .. The only good thing about this property is the location .. Photos and Videos and documents are available to support of this review ..
We have stayed here numerous times now and it just never disappoints. The rooms are spacious, clean and very comfortable with spectacular views. The staff are ultra friendly and extremely helpful, we love returning to Soul.
Breakfast a delight and the staff looking after us made us very welcome. An absolute treasure on the desk during our short stay, Location on the beach is close to perfect and in the middle of the main part of Surfers makes everything close and accessible.
Our Stay was for the SeaFire Fireworks. Great view from our Balcony. Close to the beach and shopping in the Centre of Surfers Paradise, easy access to Tram to visit Pacific Fair shopping centre. Will be staying again next year :)
Had a wonderful time at Peppers Soul for our Gold Coast trip! The location is excellent, with cafes, good restaurants and shoppings nearby. Everything is within walking distance. The hotel staffs are all polite, friendly and happy, this really make us feel our vacation. And I guess they are the only ones who really read the remarks that have written during the booking of the room. As it is meant for a celebration graduation trip, I requested for a nicer room at a higher level with good view. Upon our arrival, they really remembered my remarks by giving us a very lovely room without any blockage of the sea view from living room to our bedroom, it was fabulous and they even arranged some chocolate and macaroons with a lovely handwritten card for our celebration! The room is extremely spacious with a huge toilet! Living room is very comfortable with sofa and the dining area is so spacious for us to dine in too. The staffs are quick in anything that we need. Whenever we need more toiletries, they deliver them fast. Really a very comfortable stay. We would recommend this place to anyone who is visiting Gold Coast and we would definitely be back again. There are however some little things that they might want to improve- the Housekeeping, would be nice if the bedding can be changed after 3 nights. Also, probably due to the lack of communication, there were 4 different teams of staff check on us regarding the check out every 4-5mins when we were actually given complimentary late check out as our yoga registration was forgotten by the front desk... So our check out was a little unpleasant from the constantly door knocking as we were in the midst of getting ready. Oh, and would be great if they can provide the Nespresso coffee capsules everyday instead of just one time throughout our stay. Other than that, no issues.
We stayed in skyview apartment 4 nights and requested for level40/50s. We were given level 54 and stayed during weekdays as its much cheaper. At first the balcony view was daunting and my 11 years old boy was terrified to go near as he is afraid of heights. But after few nights he felt better. We enjoyed the day scenery and night views both equally fabulous. The jacuzzi is a great bonus and we used it every night. The location is so convenient, lift to ground floor and straight to Soul esplanade and Cavill. Cavill shops closed at 9pm which is later than other areas. The rooms and apartment were huge. We cooked one meal using the kitchen and all worked perfectly with dishwasher to clean the dishes. There was housekeeping for 2 days but strangely none on the 3rd and 4th. Laundry liquid was replenished during housekeeping so do clean towels and cutlery were cleaned. Service is great and staff friendly. We were early on our first day but only allowed to check in after 2pm. However we left our luggage in our rented car at the free carpark. Carpark got a few sections and some for residents. Lift is secured access with access card. There is nothing to complain. Absolutely fabulous.
Perfect 5star rating for this accommodations in terms of everything location, staff, properties and everything. Lovely rooms with perfect view. Appreciate the hospitality. Loving the place. Will highly recommend and definitely come back
Great accommodation, great service and exceptional location. While we could get cheaper further out, the cost of taxis to the nightlife would have ended up costing as much or more. With two pools and hot tubs, sauna and steam room, BBQ area and a herb garden for use. What else could you ask for?!?!
- Steps from Cavill Avenue and Timezone
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Peppers Soul Surfers Paradise is adjacent to popular attractions such as Cavill Avenue and Timezone. This 199-room, 5-star aparthotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.
Enjoy a leisurely bite to eat at Hyde Paradiso, the aparthotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, breakfast is served for a fee each morning.
Each apartment is air-conditioned and features a kitchen and a balcony, and there's space to spread out with a dining area and a sitting area. 32-inch a TV are available for entertainment, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers, designer toiletries, bathrobes, and slippers. Other standard amenities include a washer/dryer, an iPod dock, and a minibar.
Peppers Soul Surfers Paradise features an indoor pool, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (AUD 25 per night)—also useful is an airport shuttle (available 24 hours) for AUD 35 per person roundtrip. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations. Other amenities at this beach aparthotel include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
89.0% of guests recommend this hotelTotal of 3261 reviews