This hotel advertises a resort feel, the pool at was not open and numerous guest complained about the lack of pool service. To get a drink you had to walk all the way to the internal restarting which is not ideal in your bikinis when guests are enjoying a champagne lunch inside. Waited 10mins to order to cold drinks and 2 coffees. The coffee was undrinkable. I asked for a refund or replacement coffee. The second round of coffee also u drinkable but we coped it in the chin this time, knowing no to order another one. Failing to be able to order anything for lunch except a very small option of tapas items...fish tacos, or polenta chips, we had to miss lunch. No cocktails were available either by the pool. At $20 a pop, we would of had 2 each just to enjoy the experience by the pool. The resort not only missed $80 in cocktail sales, but also missed our lunch order. We had booked for a romantic dinner at Fireside however due to not being able to order lunch we cancelled the booking and were forced to eat in the Village earlier as we were starving. The resort missed a $300 early dinner. Numerous other guests also mentioned they would be dining offsite due to the inability to get any service throughout the day. The resort needs more attention to detail. If advertising a resort stay, you want to feel a little treated. Having travelled all over the world, I was shocked at the lack of service at this resort. Disappointing experience, will not recommend to anyone unfortunately.
Within a short walk of Sanctuary Cove Marina, InterContinental Sanctuary Cove Resort, an IHG Hotel is within a mile (2 km) of Sanctuary Cove Golf and Country Club. This 251-room, 5-star hotel has 2 outdoor pools along with a marina and 2 restaurants.
Enjoy dining at the hotel's 2 onsite restaurants: The Fireplace specializes in international cuisine, and serves dinner; Cove Cafe offers relaxing garden views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 10 AM.
Guests can expect 50-inch LED TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and bathrobes. Other standard amenities include furnished balconies, refrigerators, and microwaves.
Guests of InterContinental Sanctuary Cove Resort, an IHG Hotel have access to a marina, 2 outdoor pools, and a gym. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include outdoor tennis courts, free WiFi in public areas, and a spa tub.
This hotel advertises a resort feel, the pool at was not open and numerous guest complained about the lack of pool service. To get a drink you had to walk all the way to the internal restarting which is not ideal in your bikinis when guests are enjoying a champagne lunch inside. Waited 10mins to order to cold drinks and 2 coffees. The coffee was undrinkable. I asked for a refund or replacement coffee. The second round of coffee also u drinkable but we coped it in the chin this time, knowing no to order another one. Failing to be able to order anything for lunch except a very small option of tapas items...fish tacos, or polenta chips, we had to miss lunch. No cocktails were available either by the pool. At $20 a pop, we would of had 2 each just to enjoy the experience by the pool. The resort not only missed $80 in cocktail sales, but also missed our lunch order. We had booked for a romantic dinner at Fireside however due to not being able to order lunch we cancelled the booking and were forced to eat in the Village earlier as we were starving. The resort missed a $300 early dinner. Numerous other guests also mentioned they would be dining offsite due to the inability to get any service throughout the day. The resort needs more attention to detail. If advertising a resort stay, you want to feel a little treated. Having travelled all over the world, I was shocked at the lack of service at this resort. Disappointing experience, will not recommend to anyone unfortunately.
Good Afternoon Michelle, Thank you most sincerely for taking the time to pass on your feedback and the issues you experienced, for which we sincerely apologise. Feedback such as yours is very valuable as it does allow us to continually monitor our service and guest experience. Please be assured all comments you have raised, have been noted and will be addressed with our colleagues so as to ensure our standards are consistently met.