Aparthotel

Crystal Bay on the Broadwater

3.5 star property
Aparthotel with free parking, in the vicinity of Surfers Paradise Beach
VIP Access

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Photo gallery for Crystal Bay on the Broadwater

Balcony
Family Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV
Apartment, 3 Bedrooms | Beach/ocean view
Family Apartment, 1 Bedroom | 1 bedroom, individually decorated, individually furnished
Outdoor pool, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Hot Tub
  • Dryer
  • Washer

Explore the area

Map
182 Marine Parade, Labrador, QLD, 4215
  • Surfers Paradise Beach
    ‪6 min drive‬
  • Sea World
    ‪6 min drive‬
  • Cavill Avenue
    ‪7 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪33 min drive‬
VIP Access
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  • Expect exceptional service
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Room options

Family Apartment, 1 Bedroom

  • 775 sq ft
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Deluxe Apartment, 3 Bedrooms

  • 1184 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 6
  • 3 Queen Beds

Apartment, 2 Bedrooms, Garden View

  • 775 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Traditional Apartment, 1 Bedroom

  • 775 sq ft
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed

Executive Apartment, 2 Bedrooms

  • 1184 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

1 Bedroom Deluxe Apartment

  • 990 sq ft
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

Economy Apartment, 1 Bedroom

  • 775 sq ft
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Family Apartment, 2 Bedrooms

  • 775 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Deluxe Two Bedroom Apartment With Two Bathrooms

  • 1184 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Standard Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 775 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment, 1 Bedroom, Garden View

  • 775 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

  • 2939 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

Apartment, 3 Bedrooms

  • 1173 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

Deluxe Three Bedroom Apartment

  • Sleeps 6
  • 3 Queen Beds

One Bedroom Apartment

  • Sleeps 2
  • 1 Queen Bed

Deluxe 1-bed Room

  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed

Three Bedroom Apartment

  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds

Standard Two Bedroom Apartment

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

1+1 Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Two Bedroom Apartment

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Penthouse

  • Sleeps 6
  • 2 Twin Beds, 1 King Bed and 1 Queen Bed

Deluxe Two Bedroom Apartment

  • Sleeps 4
  • 2 Double Beds

Standard 1+1 Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Executive Two Bedroom Apartment

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Family One-Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the neighborhood

Gold Coast

Located in Labrador, Crystal Bay on the Broadwater is 2.9 mi (4.7 km) from Surfers Paradise Beach and within a 10-minute drive of other popular attractions like Chevron Renaissance. This 3.5-star aparthotel welcomes guests with 52 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Broadwater Parklands - 15 min walk - 0.9 miles
  • Surfers Paradise Beach - 6 min drive - 3.3 miles
  • Sea World - 6 min drive - 3.6 miles
  • Cavill Avenue - 7 min drive - 4.1 miles
  • The Star Gold Coast - 12 min drive - 6.4 miles

Getting around

  • Helensvale Station - 9 min drive
  • Cypress Avenue Station - 9 min drive
  • Coolangatta Airport (OOL) - 42 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Vinnie's Italian Restaurant - ‬6 min walk
  • ‪Papercup Coffee - ‬3 min walk
  • ‪Crust Gourmet Pizza Bar - ‬7 min walk
  • ‪Montezuma's - ‬8 min walk

About this property

Crystal Bay on the Broadwater

Aparthotel with free parking, in the vicinity of Surfers Paradise Beach
Guests of Crystal Bay on the Broadwater have access to an outdoor pool, a gym, and a sauna. You can take advantage of free parking, along with an airport shuttle for a fee. Helpful staff can provide tour or ticket assistance and luggage storage. Additional amenities include free WiFi in public areas, a hot tub, and free newspapers.
Each apartment is soundproofed and features a kitchen and a balcony, and there's space to spread out with a separate bedroom. Guests can expect to find free WiFi and a 32-inch LCD TV with cable channels. Other standard amenities include a washer/dryer, a coffee maker, and a phone. Weekly housekeeping is available.
An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 13 years old are not allowed in the swimming pool or hot tub without adult supervision.

Languages

English

Similar properties

Property amenities

Beach

  • Sandy beach nearby

Pool/Spa

  • Hot tub
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Car rental
  • Free secured self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: AUD 30 per night

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Free newspapers in lobby
  • Guidebooks
  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Phone
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Gym
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 14 floors
  • 52 units
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 12:30 PM)
Front desk staff will greet guests on arrival at the property
Check-in hours are 8:30 AM - 12:30 PM on Sunday.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 30.0 per night
  • Cribs/infant beds are available for AUD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200.00

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Crystal Bay Broadwater Apartment Labrador
Crystal Bay Broadwater Labrador
Crystal Bay Broadwater Apartment
Crystal Broadwater Labrador
Crystal Bay on the Broadwater Labrador
Crystal Bay on the Broadwater Aparthotel
Crystal Bay on the Broadwater Aparthotel Labrador

Frequently asked questions

Are free cancellation options available at Crystal Bay on the Broadwater?

Crystal Bay on the Broadwater offers free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

What's there to do around Crystal Bay on the Broadwater?

This aparthotel is situated in Labrador within a short 14-minute walk of Broadwater Parklands and also 16 minutes on foot from Gold Coast Aquatic Centre. You'll also find Surfers Paradise Beach and Cavill Avenue within a short drive.

Will I be able to park at this aparthotel?

Yes, secured self parking is offered for free at the aparthotel. Accessible parking is also available for guests.

Does Crystal Bay on the Broadwater include a casino on the premises?

No, Crystal Bay on the Broadwater doesn't have a casino.

Is there an indoor pool at Crystal Bay on the Broadwater?

No, this aparthotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Crystal Bay on the Broadwater good for couples?

Couples staying at this aparthotel will appreciate amenities like a kitchen as well as an outdoor pool and a steam room.

Are there hot tubs at Crystal Bay on the Broadwater?

Yes, guests can enjoy a spa tub at this aparthotel.

Does Crystal Bay on the Broadwater feature a restaurant that includes a breakfast menu?

No, Crystal Bay on the Broadwater doesn't have a restaurant that serves breakfast.

Does Crystal Bay on the Broadwater allow pets to stay free of charge?

No, pets aren't allowed at Crystal Bay on the Broadwater though service animals are welcome.

Are there connecting rooms at this aparthotel?

No, this aparthotel doesn't feature connecting guestrooms.

What is the closest airport to Crystal Bay on the Broadwater?

The closest major airport to Crystal Bay on the Broadwater is Coolangatta Airport (OOL), which is 28.9 mi away (42 minutes by car).

Can I book a room with a balcony at Crystal Bay on the Broadwater?

Yes, every apartment at Crystal Bay on the Broadwater comes with a balcony with some featuring ocean or garden views.

Crystal Bay on the Broadwater Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 443 out of 835 reviews
Rating 8 - Good. 305 out of 835 reviews
Rating 6 - Okay. 62 out of 835 reviews
Rating 4 - Poor. 17 out of 835 reviews
Rating 2 - Terrible. 8 out of 835 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property. Our room most probably wasn't the best as it was at the side even though rated a water view. Only just!
Stayed 10 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Judith

Liked: Cleanliness, property conditions & facilities
Made for an easy holiday
Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
We had a wonderful stay at Crystal Bay on the Broadwater, checkin was easy, the facilities were great and the staff efficient and helpful. We would definitely stay there again.
Stayed 3 nights in Feb 2025

8/10 Good

Harshit

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice two bedroom unit for small family. Easy checkin process and secure, water view Overall good apartment unit
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort

Will stay again

GREAT location and the size of the apartment was really generous. Loved the view and sitting on the balcony watching the world go by. Friendly staff. Secure parking.
Stayed 6 nights in Feb 2025

10/10 Excellent

PAUL

Traveled with group
Liked: Property conditions & facilities
Excellent location, great view and well furnished room. Could have been cleaner thou. Would stay again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sandeep, Auckland

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We (family of 4) stayed for 6 nights in 2 bedroom apartment and it was a great stay. Apartment was clean, tidy and spacious with balcony. It has a secure car parking at the basement with easy access via lift. Kitchen, laundary appliances etc was all working. It has nice clean pool and spa, kids loved it. Only con is that they provided 1 day of basic supply items like toiletries, dishwasher soap and we are suppose to buy our own. Overall happy with the stay.
Stayed 6 nights in Jan 2025

10/10 Excellent

JEA-HUN

Liked: Cleanliness, room comfort
Stayed 22 nights in Jan 2025

10/10 Excellent

Janine

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, very clean & tidy. Pool was terrific. Will stay again, such a quiet area.
Stayed 3 nights in Jan 2025

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location lovely view- Large palms need some tlc and windows/runs need a good clean full of dust and cobwebs …but beds were very comfy- Free ice blocks were a lovely touch. Great gym to use but no cleaning products in gym to wipe down equipment. We will be back thankyou
Stayed 3 nights in Jan 2025

10/10 Excellent

Kamal

Liked: Cleanliness, property conditions & facilities
We stayed here for a whole week it was very nice and convenient location
Stayed 6 nights in Jan 2025

10/10 Excellent

Annie

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2025

8/10 Good

Annabel

Liked: Cleanliness, property conditions & facilities
Recently spent 3 night at this property. The rooms were clean and set up well. Stayed in a one bedroom apartment which only had aircon in the lounge room however a pedistal fan was provided in the room. Wasn’t an issue as it was just myself and my partner. Overall great little place which I would book again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
N/a
Stayed 6 nights in Jan 2025

10/10 Excellent

Clare

Traveled with family
Liked: Cleanliness, room comfort

Family Christmas stay

We really enjoyed our stay - rooms spacious & clean with everything we needed - area close to what we liked & it was quiet
Stayed 3 nights in Dec 2024

10/10 Excellent

Sumit

Liked: Cleanliness, property conditions & facilities
Nice location, clean rooms
Stayed 2 nights in Jan 2025

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
Enjoy our stay at Crystal. Nice and clean
Stayed 1 night in Jan 2025

8/10 Good

Vance

Liked: Cleanliness, property conditions & facilities
Excellent view
Stayed 2 nights in Dec 2024

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Position was excellent, beautiful outlook, very friendly and helpful staff at reception, would definitely stay here again.
Stayed 5 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family

Some good some not so good

Downside- 3 bedrooms and only one had air con, fridge was old and had cracked tray, only cne with small milk, no water or mini bar. No breakfast. bedroom TV's did not work. The upsides. Spa and pool and sauna and steam room were great thou, gym small but was useable upto date gym machines. Bed and pillow were comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Kylie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Plenty of parking for holidayers in safe secure underground parking. Basic amenities but kept very clean and with access to pool, sauna, workout areas was a bonus. Friendly service and easy check in/out process. Would stay again.
Stayed 3 nights in Dec 2024

6/10 Okay

Bianca

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Furniture was tired and dirty looking. Kitchen stove top not cleaned. Found old broccoli in the crisper that was mouldy. Fridge not working when we got there. As soon as I mentioned it they had someone fix it that day. The pool area was nice but had some broken tiles and it looked a bit mouldy around those broken tiles. The accommodation has floor to ceiling windows which made the accommodation extremely hot. We needed the air conditioning on all the time. In the main bedroom there was a musty smell coming from air conditioning which was unpleasant. Would not recommend for the price paid.
Stayed 6 nights in Nov 2024

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was close to where our son lives. We were visiting from NZ
Stayed 3 nights in Nov 2024

10/10 Excellent

Taylor

Liked: Cleanliness, property conditions & facilities
Stayed 23 nights in Nov 2024