Aparthotel

Crystal Bay on the Broadwater

3.5 star property
Aparthotel with free parking, in the vicinity of Surfers Paradise Beach
VIP Access

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Photo gallery for Crystal Bay on the Broadwater

View from room
Outdoor pool, sun loungers
Apartment, 3 Bedrooms | Beach/ocean view
Family Penthouse, 3 Bedrooms, Sea View, Mezzanine | Living area | 32-inch LCD TV with cable channels, TV
Family Apartment, 1 Bedroom | 1 bedroom, individually decorated, individually furnished

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Hot Tub
  • Dryer
  • Washer

Explore the area

View in a map
182 Marine Parade, Labrador, QLD, 4215
  • Place, Surfers Paradise Beach
    ‪6 min drive‬
  • Place, Sea World
    ‪6 min drive‬
  • Place, Cavill Avenue
    ‪7 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Traditional Apartment, 1 Bedroom

  • 775 sq ft
  • 1 bedroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed

Family Apartment, 2 Bedrooms

  • 775 sq ft
  • 2 bedrooms
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment, 3 Bedrooms

  • 1173 sq ft
  • 3 bedrooms
  • Water view
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

Family Apartment, 1 Bedroom

  • 775 sq ft
  • 1 bedroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Executive Apartment, 2 Bedrooms

  • 1184 sq ft
  • 2 bedrooms
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

Deluxe Apartment, 3 Bedrooms

  • 1184 sq ft
  • 3 bedrooms
  • Water view
  • Sleeps 6
  • 3 Queen Beds

Standard Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 775 sq ft
  • 2 bedrooms
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Deluxe Two Bedroom Apartment With Two Bathrooms

  • 1184 sq ft
  • 2 bedrooms
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

  • 2939 sq ft
  • 3 bedrooms
  • Water view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

Economy Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 775 sq ft
  • 1 bedroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

One Bedroom Apartment

  • Sleeps 2

1+1 Bedroom Apartment

  • Sleeps 3

Standard 1+1 Bedroom Apartment

  • Sleeps 3

Standard Two Bedroom Apartment

  • Sleeps 4

Two Bedroom Apartment

  • Sleeps 4

Deluxe Two Bedroom Apartment

  • Sleeps 4

Executive Two Bedroom Apartment

  • Sleeps 4

Three Bedroom Apartment

  • Sleeps 6

Deluxe Three Bedroom Apartment

  • Sleeps 6

Penthouse

  • Sleeps 6

1 Bedroom Deluxe Apartment

  • 990 sq ft
  • 1 bedroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

Apartment, 2 Bedrooms, Garden View

  • 775 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment, 1 Bedroom, Garden View

  • 775 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Deluxe 1-bed Room

  • Sleeps 2

1 Bedroom Garden View

  • Sleeps 2

2 Bedroom Garden View

  • Sleeps 4

Family One-Bedroom Apartment

  • Sleeps 3

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About the neighborhood

Gold Coast

Located in Labrador, Crystal Bay on the Broadwater is 2.9 mi (4.7 km) from Surfers Paradise Beach and within a 10-minute drive of other popular attractions like Chevron Renaissance. This 3.5-star aparthotel welcomes guests with 52 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Broadwater Parklands - 15 min walk - 0.9 miles
  • Surfers Paradise Beach - 6 min drive - 3.3 miles
  • Sea World - 6 min drive - 3.6 miles
  • Chevron Renaissance - 7 min drive - 3.8 miles
  • Cavill Avenue - 7 min drive - 4.1 miles

Getting around

  • Helensvale Station - 9 min drive
  • Cypress Avenue Station - 9 min drive
  • Coolangatta Airport (OOL) - 42 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Montezuma's - ‬7 min walk
  • ‪Broadwater Cafe - ‬12 min walk
  • ‪Atto Korean Cuisine - ‬15 min walk
  • ‪Subway - ‬6 min walk

About this property

Crystal Bay on the Broadwater

Aparthotel with free parking, in the vicinity of Surfers Paradise Beach
Guests of Crystal Bay on the Broadwater have access to an outdoor pool, a gym, and a sauna. You can take advantage of free parking, along with an airport shuttle for a fee. Helpful staff can provide tour or ticket assistance and luggage storage. Additional amenities include free WiFi in public areas, a hot tub, and free newspapers.
Each apartment is soundproofed and features a kitchen and a balcony, and there's space to spread out with a separate bedroom. Guests can expect to find free WiFi and a 32-inch LCD TV with cable channels. Other standard amenities include a washer/dryer, a coffee maker, and a phone. Weekly housekeeping is available.
An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 13 years old are not allowed in the swimming pool or hot tub without adult supervision.

Similar properties

Property amenities

Beach

  • Sandy beach nearby

Pool/Spa

  • Hot tub
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Car rental
  • Free secured self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: AUD 30 per night

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Free newspapers in lobby
  • Guidebooks
  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Phone
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Gym
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 14 floors
  • 52 units
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 12:30 PM)
Front desk staff will greet guests on arrival at the property
Check-in hours are 8:30 AM - 12:30 PM on Sunday.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 30.0 per night
  • Cribs/infant beds are available for AUD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Crystal Bay Broadwater Apartment Labrador
Crystal Bay Broadwater Labrador
Crystal Bay Broadwater Apartment
Crystal Broadwater Labrador
Crystal Bay on the Broadwater Labrador
Crystal Bay on the Broadwater Aparthotel
Crystal Bay on the Broadwater Aparthotel Labrador

Frequently asked questions

Are free cancellation options available at Crystal Bay on the Broadwater?

Crystal Bay on the Broadwater offers free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

What's there to do around Crystal Bay on the Broadwater?

This aparthotel is situated in Labrador within a short 14-minute walk of Broadwater Parklands and also 16 minutes on foot from Gold Coast Aquatic Centre. You'll also find Cavill Avenue and Surfers Paradise Beach within a short drive.

Will I be able to park at this aparthotel?

Yes, secured self parking is offered for free at the aparthotel. Accessible parking is also available for guests.

Does Crystal Bay on the Broadwater include a casino on the premises?

No, Crystal Bay on the Broadwater doesn't have a casino.

Is there an indoor pool at Crystal Bay on the Broadwater?

No, this aparthotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Crystal Bay on the Broadwater?

Couples staying at this aparthotel will appreciate amenities like a kitchen as well as an outdoor pool and a steam room.

Are there hot tubs at Crystal Bay on the Broadwater?

Yes, this aparthotel has a spa tub.

Does Crystal Bay on the Broadwater feature a restaurant that includes a breakfast menu?

No, Crystal Bay on the Broadwater doesn't have a restaurant that serves breakfast.

Does Crystal Bay on the Broadwater allow pets to stay free of charge?

No, pets aren't allowed at Crystal Bay on the Broadwater though service animals are welcome.

Are there connecting rooms at this aparthotel?

No, there aren't connecting rooms at this aparthotel.

What is the closest airport to Crystal Bay on the Broadwater?

The closest major airport to Crystal Bay on the Broadwater is Coolangatta Airport (OOL), which is 28.9 mi away (42 minutes by car).

Can I book a room with a balcony at Crystal Bay on the Broadwater?

Yes, every apartment at Crystal Bay on the Broadwater comes with a balcony with some featuring ocean or garden views.

Crystal Bay on the Broadwater Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 468 out of 874 reviews
Rating 8 - Good. 312 out of 874 reviews
Rating 6 - Okay. 67 out of 874 reviews
Rating 4 - Poor. 18 out of 874 reviews
Rating 2 - Terrible. 9 out of 874 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

mitchell

Stayed 4 nights in Jun 2025

10/10 Excellent

Rob

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Wen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A comfortable stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Dean

Stayed 5 nights in Jun 2025

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jay

Stayed 8 nights in Jun 2025

6/10 Okay

sabrina

Traveled with family and small children
Liked: Amenities
Apartment was run down and needs an upgrade. It is also quite small. But pool and amenities were great. It’s a super location, walking distance to restaurants and a stunning outlook of the bay. We travelled with 2 kids.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view over the Broadwater towards Sea World . Apartment 401 (Deluxe) was spacious and well appointed
Stayed 3 nights in Jun 2025

4/10 Poor

Lyn

Disliked: Cleanliness

Very average property

Very basic accommodation and an old property whose apartments haven’t been updated at all since being built many years ago. Room was old and not very well maintained and smelt of old cooking smells and poor drainage. Whilst IK and good value for one night or two. I wouldn’t choose it for an extended stay.
Stayed 4 nights in Jun 2025

10/10 Excellent

Tania

Liked: Amenities, property conditions & facilities
Friendly, happy place. Will return
Stayed 3 nights in Jun 2025

10/10 Excellent

Ramez

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet location
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Geoff

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beds could be better and the interior could be updated but overall we had a pleasant stay.
Stayed 5 nights in Jun 2025

10/10 Excellent

Tom

Stayed 8 nights in May 2025

10/10 Excellent

Odette

Liked: Cleanliness, room comfort
Loved the hotel, the apartment was really nice it had a great view the area was quiet. If I had something to complain about the shower could have been cleaner mould on the door handle and a bit of rubbish on the floor
Stayed 12 nights in May 2025

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a 2 bedroom apartment - lovely and clean, great views, good beds, overall really good. Staff were really nice and helpful. 😊
Stayed 1 night in May 2025

10/10 Excellent

Daisy

Traveled with family
Liked: Cleanliness, room comfort
Crystal Bay is located in a quite, peaceful area with a stunning veiw. Gas station, coffee shop, convenience store ect are all within walking distance. The rooms are self contained and supplied with everything you need for a easy and comfortable stay. As well as a pool, spa, barbecue area, gym ect. The staff are so friendly and very helpful. I highly recommend and will definitely be back!
Stayed 2 nights in May 2025

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
All quiet just what I needed
Stayed 3 nights in May 2025

10/10 Excellent

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
having stayed here on more than 5 occasions it has been consitently a great place to stay. Thats why we always come back.
Stayed 4 nights in May 2025

10/10 Excellent

Tania

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was relaxing easy access to beach
Stayed 4 nights in May 2025

10/10 Excellent

LEI

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Easy parking, big living room, kitchen device for cooking
Stayed 4 nights in May 2025

10/10 Excellent

Kopae

Liked: Cleanliness, amenities, property conditions & facilities
Very nice,tidy, nice lounge, bedrooms ,kit hen, pool spa suna really goodclean,beautiful area and place, a wee bit outdated but for the price very affordable, best fir buck in surface
Stayed 1 night in May 2025

8/10 Good

Rob

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
No fuss clean nice spot
Stayed 1 night in May 2025

6/10 Okay

Sarah

Traveled with family
Liked: Amenities
Lovely view
Stayed 4 nights in May 2025