Crystal Bay on the Broadwater3.5 out of 5.0
Recent guest reviews
Came for a week and would recommend to anyone. Great amenities, central to everything and staff were fantastic. Broadwater and parks across the road, beautiful views and reasonably quiet...we loved every minute and couldn't have asked for better
My son and I travelled for football and stayed a week.staff were very welcoming,unit was perfect, very clean and even came with coffee,tea,laundry liquid,soap to start you off.pool and spa supurb,abosulute breath taking views and I can't wait to visit again.recommend visiting this wonderful oasis
We stayed for a week in May. I have stayed at many places on the Gold Coast in the last few years and this by far was my favourite. Comfortable well appointed 2 bedroom apartment. Overlooking calm waters and watching a buzz of boat and helicopter activity. Easily accessible. Good parking. Apartment has everything we needed. Washing facilities etc. Lovely pool and spa. Extremely happy and would stay with them again in a heartbeat. Much quieter in this location then in surfers where it's extremely loud. Still convenient enough to shops and beaches and theme parks. Beds were very comfortable. Absolutely loved it.
Beautiful place to stay fully self contained staff very helpful and friendly allowed us to pay extra for a late check out,views of the broad water magnificent rooms in the middle have the best view,the ones on the corner are not so great,as both couples paid the same amount one room was better than the other.
I stayed here for bussiness, check in was great, it's a little small you wouldn't holiday here with a couple of kids a bit pokey but nice, could do with a revamp, like new carpet and new fridge, bed is really comfortable had the best night sleep, my first night all i could watch on tv is channel 9,the tv remote wouldn't change channel neither would the buttons on the side of the tv. Every other button works except for the channel buttons. They didn't know about this problem when i wrote this but i'll hace to call them when there office is open. Thanks
We stayed here for 3 nights early June 2017. Booked a 2 Bedroom apartment, what we walked into was probably the strangest layout I have seen and dated to say the least. PROS - View from the balcony of the water was stunning - The beds are very comfortable - Quiet area of the Gold Coast - Free in room WIFI CONS - Apartment was definitely dated, the corners all cracked and paint coming off the walls in 2nd bedroom with small holes in lower wall next to powerpoint. - The second bedroom was definitely not a bedroom, it's possibly an old dining room with two singles 'closed' off by sliding shutters that do not even go to the ceiling - which were also broken and the light switch for the room is on the outside next to the front door. - The one bathroom is connected through both rooms with no locks or any privacy, with four people potentially staying in 2 Bedrooms, bottom of shower also mouldy with paint peeling off the roof. - We pulled a cup from the cupboard and had to rewash it was so dirty. - Only provided with 2 x Rolls of Toilet Paper, 1 x Dishwashing tablet and 4 x very small thin towels over 3 nights stay that were never replaced (how is this meant to do over that long?) and the apartment wasn't listed as Self Contained. - Couches were stained and worn. Also with the couches, there is one two seater and 1 x one seater.. very tiny. For the price you would expect much more, I have stayed on the Gold Coast many of times, paid much less and got much more for the amount paid. Unfortunately won't be wasting our money staying again when you can get 5 Star for the rates paid. If you get this on a special for half price, then worth the money.
Awesome place amazing views pretty much all the rooms would have a good view we were on the 10th floor. Room was nicely fecorated with a beachy feel to it, a good layout compact but still felt spacious with a balcony looking out on the broadwater and could even see Seaworld. Had a dishwasher a washing machine and also a dryer handy for the longer stays. Wifi was excellent speed 3 of us there had no problems. Great pool and spa excellent location 5 mins from surfers plenty of dine out options near by highly recommend stating here.
Stayed for 3 nights, quiet room on 9th floor with a good view across the bay . The room had been renovated and was nice inside with a kitchen and full fridge. Housekeeping was average with washing machine half full of water and dirty plates and cutterly put away that went checked .Bed was hard and lumpy but you could lay there and look at the view. WIFI was very average, parking was easy and a good gym. Plenty of good food places within walking distance and its all level. The lady on reception could smile as you pass by and at least hello. Overall it was a nice stay but i will look for a newer place
The hotel seemed nice then I opened up my dishwasher and it had moldy dishes I went and told reception they got them cleaned which I was happy with then I went to use the spare blanket and needles and a drug bag fell from it I could of got a STD and the manager said well we don't change the blanket regularly as no one uses them they should be changed after every visit regardless, it made me question if they leave the towels hanging because they looked clean even if they'd been used or if they changed the sheets because they looked clean this hotel is disgusting I'm not a picky person but you should never find needles and drugs in a professional place of business. Would not recommend.
A++ for view. Our apartment was facing east on the water and every morning we were able to witness the sunrising . We had a confertable stay all the amenities available to us. I would suggest that the sofas and carpets be updated. For whatever way lacking in the apartment the comfertable beds, amazing view and location made up for it.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 139 reviews