Located in Labrador, Crystal Bay on the Broadwater is 2.9 mi (4.7 km) from Surfers Paradise Beach and within a 10-minute drive of other popular attractions like Chevron Renaissance. This 3.5-star aparthotel welcomes guests with 52 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Aparthotel with free parking, in the vicinity of Surfers Paradise Beach
Guests of Crystal Bay on the Broadwater have access to an outdoor pool, a gym, and a sauna. You can take advantage of free parking, along with an airport shuttle for a fee. Helpful staff can provide tour or ticket assistance and luggage storage. Additional amenities include free WiFi in public areas, a hot tub, and free newspapers.
Each apartment is soundproofed and features a kitchen and a balcony, and there's space to spread out with a separate bedroom. Guests can expect to find free WiFi and a 32-inch LCD TV with cable channels. Other standard amenities include a washer/dryer, a coffee maker, and a phone. Weekly housekeeping is available.
An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Children under 13 years old are not allowed in the swimming pool or hot tub without adult supervision.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Doorbell and phone notification
Elevator
Lever door handles
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Smoking not allowed
Services and conveniences
Blackout drapes
Free newspapers in lobby
Guidebooks
Housekeeping (weekly)
Iron/ironing board
Local maps
Luggage storage
Phone
Tour and ticket assistance
Vending machine
Location highlights
Near the boardwalk/promenade
Things to do
Gym
Golfing nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
General
1 building
14 floors
52 units
Garden
Individual decor
Individual furnishings
Soundproofing
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 12:30 PM)
Front desk staff will greet guests on arrival at the property
Check-in hours are 8:30 AM - 12:30 PM on Sunday.
Access methods
Staffed front desk
Pets
Service animals exempt from fees
Children and extra beds
Rollaway/extra beds are available for AUD 30.0 per night
Cribs/infant beds are available for AUD 30.0 per day
Property payment types
Important information
Fees
You'll be asked to pay these charges at the property:
Deposit: AUD 200.00 per stay
These are all of the charges provided to us by the property.
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: AUD 30.0 per day
Rollaway bed fee: AUD 30.0 per night
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in: 2:00 PM
Check-out: 10 AM
Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Onsite safety features include a smoke detector.
The property is professionally cleaned.
Additional information about polices, regulations, and more:
Registered guests are the only ones allowed in guestrooms.
Property is also known as
Crystal Bay Broadwater Apartment Labrador
Crystal Bay Broadwater Labrador
Crystal Bay Broadwater Apartment
Crystal Broadwater Labrador
Crystal Bay on the Broadwater Labrador
Crystal Bay on the Broadwater Aparthotel
Crystal Bay on the Broadwater Aparthotel Labrador
Frequently asked questions
Are free cancellation options available at Crystal Bay on the Broadwater?
Crystal Bay on the Broadwater offers free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.
What's there to do around Crystal Bay on the Broadwater?
This aparthotel is situated in Labrador within a short 14-minute walk of Broadwater Parklands and also 16 minutes on foot from Gold Coast Aquatic Centre. You'll also find Cavill Avenue and Surfers Paradise Beach within a short drive.
Is there parking available at this aparthotel?
Yes, secured self parking is offered for free at the aparthotel. Accessible parking is also available for guests.
Does Crystal Bay on the Broadwater include a casino on the premises?
No, Crystal Bay on the Broadwater doesn't have a casino.
Is there an indoor pool at Crystal Bay on the Broadwater?
No, this aparthotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.
What amenities will couples enjoy at Crystal Bay on the Broadwater?
Couples staying at this aparthotel will appreciate amenities like a kitchen as well as an outdoor pool and a steam room.
Are there hot tubs at Crystal Bay on the Broadwater?
Yes, this aparthotel has a spa tub.
Does Crystal Bay on the Broadwater feature a restaurant that includes a breakfast menu?
No, Crystal Bay on the Broadwater doesn't have a restaurant that serves breakfast.
Does Crystal Bay on the Broadwater allow pets to stay free of charge?
No, pets aren't allowed at Crystal Bay on the Broadwater though service animals are welcome.
Does this aparthotel have connecting rooms?
No, there aren't connecting rooms at this aparthotel.
What is the closest airport to Crystal Bay on the Broadwater?
The closest major airport to Crystal Bay on the Broadwater is Coolangatta Airport (OOL), which is 28.9 mi away (42 minutes by car).
Are there rooms with balconies that I can book at Crystal Bay on the Broadwater?
Yes, every apartment at Crystal Bay on the Broadwater comes with a balcony with some featuring ocean or garden views.
Crystal Bay on the Broadwater Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Beautiful views off the balcony!
Only a one night stay so didn’t get to use the facilities - but close to food options and everything you would need.
Was perfect for the price.
This was our 2nd stay at Crystal Bay in two years. We love the location, cleanliness and presentation of the apartments, also the place is mobility friendly. We have marked it down purely because the wifi was so unreliable. Traveling from another country we relied on wifi for communicating with family and friends and also for planning our sightseeing and venues for the days ahead. We were mostly unable to do this during our 8 day stay so it would be something we would seriously consider when planning any future visit to the GC.
After hours check in was shocking. Arrived at 630pm and waited 30 minutes before I managed to get someone to answer the after hours call.
Great location, and room had plenty of space. But appliances were old and broken, showers were old and broken. In general the place needs work.
As a business traveller, would have been good to know that Reception is open 08:30-17:00. Arrival after 17:00 wasn't an issue as I called & got in via a dropbox, but I was then told I had to hang around until 08:30 the next morning to provide ID & credit card; not ideal when working. The gym did not open until 07:30 - again not good for someone who works out at 05:00. That said, the area around the hotel is beautiful so morning gym was replaced by morning walks. The promised VIP bottle of wine was absent; not an issue as I don't drink, but not the VIP perk advertised. I will probably stay again & ensure I check in before 17:00 on the first day.
Apartment was run down and needs an upgrade. It is also quite small. But pool and amenities were great. It’s a super location, walking distance to restaurants and a stunning outlook of the bay. We travelled with 2 kids.
Beautiful view over the Broadwater towards Sea World . Apartment 401 (Deluxe) was spacious and well appointed
Henry
Stayed 3 nights in Jun 2025
4/10 Poor
Lyn
Jun 26, 2025
Disliked: Cleanliness
Very average property
Very basic accommodation and an old property whose apartments haven’t been updated at all since being built many years ago.
Room was old and not very well maintained and smelt of old cooking smells and poor drainage. Whilst IK and good value for one night or two. I wouldn’t choose it for an extended stay.
The beds could be better and the interior could be updated but overall we had a pleasant stay.
Geoff
Stayed 5 nights in Jun 2025
10/10 Excellent
Tom
Jun 5, 2025
Tom
Stayed 8 nights in May 2025
10/10 Excellent
Odette
Jun 2, 2025
Liked: Cleanliness, room comfort
Loved the hotel, the apartment was really nice it had a great view the area was quiet. If I had something to complain about the shower could have been cleaner mould on the door handle and a bit of rubbish on the floor