They closed the swimming pool in the middle of the afternoon while check is at 3pm because there was a wedding taking place at the hotel. The only reason why we booked this hotel was to be be able to enjoy the pool. The hotel mamager was terrible at handling the situation. Multiple customers complained, she didn t do a thing and did not communicate properly.
The breakfast option was pathetic. Just don't even offer it if that's what you are going to call breakfast. The beds were too small. We only had one coffee cup one room. There was a random spoon lying in the floor outside near the door the entire time that no one ever picked up.
The property is not well taken care of. The pool was dirty
Beautiful grounds. For the price the amenities and rooms could use a lot of improvements.
Property is clean, quiet and stately. Guests can see that it is being invested in and being upgraded in phases, so it is a bit of a mixed experience at the moment. Nonethless I would recommend.
The property is in very poor condition. I was told that the hotel was damaged in a recent storm. Pretty clearly, lots of water damage throughout the property. The investment of $5-$10 Million is needed to restore this place to its former glory. That said, the staff is professional and mostly helpful.
No coffee no pool beds uncomfortable window seal feel part room was not in a good condition no breakfast no services pool needed to make reservations and no one could assist with that. Hot tube not working. Funny dry smell.
Oh my. I’m certain this was a lovely property many years ago before it fell into ruin. Peeling paint, badly stained and frayed carpeting, cracked tiles, staff nowhere to be found. No food or coffee available in the shabby breakfast room. Walked in the front door at 10:00pm to hear the alarm system sounding and no one in the reception area, just a sign stating “Staff will be back at 7:00am.” Oh my.
The history
Beautiful property, however, unfriendly front desk and outdated indoor rooms and facilities
The Glen Cove Mansion is beautiful from the outside, it seems to have nice amenities, pool, spa, but we didn't get to use them. The grounds are beautiful, the location was great for us, visiting friends in the area and playing golf down the road. The rooms are terrible, and a long walk. Ours had no rug, broken phone, no bureau or dresser under the tv, just a plug in dorm fridge, and no desk chair, and was next to a storage closet. Fortunately, they were able to move us to a better room, but the rooms do not match the misleading beauty of the mansion itself.
This place is a disgrace and apparently has been for a long time but is one of the very few hotels in the area. I would never stay here again and left after one night of a paid two night stay. Shameful service in every facet of my stay which is rare for a hotel
Nothing good or positive about this nightmare hotel. It should be shutdown so other cistomers are spared this nightmare.
I was told by the Glen Cove Mansion Manager that due to construction, the roof collapsed on some of the rooms. So, I could not check in or stay there.
Loved the front desk guy!!!
The Mansion at Glen Cove places you within a 15-minute drive of popular attractions such as Bayville Adventure Park and Americana Manhasset Mall. This 186-room, 4-star hotel has a full-service spa along with free in-room WiFi and free self parking.
Free continental breakfast is included with your stay and awaits you each morning from 8:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at The Mansion Restaurant, the hotel's onsite restaurant.
Guests can expect 55-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are also available.
A full-service spa, a sauna, and free WiFi in public areas are featured at The Mansion at Glen Cove. There's free parking and limo/town car service. A multilingual staff is on hand to assist with luggage storage and concierge services. Other amenities at this spa hotel include a spa tub, a conference center, and a 24-hour business center.
They closed the swimming pool in the middle of the afternoon while check is at 3pm because there was a wedding taking place at the hotel. The only reason why we booked this hotel was to be be able to enjoy the pool. The hotel mamager was terrible at handling the situation. Multiple customers complained, she didn t do a thing and did not communicate properly.
The breakfast option was pathetic. Just don't even offer it if that's what you are going to call breakfast. The beds were too small. We only had one coffee cup one room. There was a random spoon lying in the floor outside near the door the entire time that no one ever picked up.
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. I will make sure to share this issue with our management team.
The property is not well taken care of. The pool was dirty
We are very sorry for your bad experience at our property. We will make sure to work on that issue and we hope to see you again. Thank you for taking the time to share your experience.
Beautiful grounds. For the price the amenities and rooms could use a lot of improvements.
We are so grateful for your review. Thanks for sharing your rating with us and the community. We hope to see you again
Property is clean, quiet and stately. Guests can see that it is being invested in and being upgraded in phases, so it is a bit of a mixed experience at the moment. Nonethless I would recommend.
Dear Jennifer, Thank you for your very kind message. As we continue to improve our property and elevate our level of service, your feedback and comments are highly prominent and greatly appreciated. We sincerely hope to have a future opportunity to welcome you back to The Mansion. Wishing you a wonderful day ahead.
The property is in very poor condition. I was told that the hotel was damaged in a recent storm. Pretty clearly, lots of water damage throughout the property. The investment of $5-$10 Million is needed to restore this place to its former glory. That said, the staff is professional and mostly helpful.
Thank you for your feedback. We truly apologize for the negative experience and sincerely hope to have a future opportunity to welcome you back to The Mansion. We are currently making improvements to our lobby as well as public areas and will continue to improve our rooms to provide a higher quality of service and improve the overall guest experience. We are here for you should you wish to address any other concerns. Wishing you a wonderful day ahead, from The Mansion at Glen Cove.
No coffee no pool beds uncomfortable window seal feel part room was not in a good condition no breakfast no services pool needed to make reservations and no one could assist with that. Hot tube not working. Funny dry smell.
We want to apologize for the bad experience you had at our property. Our management team is working on our business hours and customer service. Our priority is our guests and to bring the best customer service.
Oh my. I’m certain this was a lovely property many years ago before it fell into ruin. Peeling paint, badly stained and frayed carpeting, cracked tiles, staff nowhere to be found. No food or coffee available in the shabby breakfast room. Walked in the front door at 10:00pm to hear the alarm system sounding and no one in the reception area, just a sign stating “Staff will be back at 7:00am.” Oh my.
Thank you for your feedback. We truly apologize for the negative experience and sincerely hope to have a future opportunity to welcome you back to The Mansion. We are currently making improvements to our lobby as well as public areas and will continue to improve our rooms to provide a higher quality of service and improve the overall guest experience. As for no staff at the front desk during your arrival time, we are currently more short-staffed than ever, and we truly apologize for the absence of our usual night agents. We are here for you should you wish to address any other concerns. Wishing you a wonderful day ahead, from The Mansion at Glen Cove.
The history
Thank you for your feedback and we hope to see you soon. Thank you for staying with us.
Thank you for bringing this issue to my attention. We are sorry you had a bad experience with us. We hope to see you soon.