Beautiful property, however, unfriendly front desk and outdated indoor rooms and facilities
The Glen Cove Mansion is beautiful from the outside, it seems to have nice amenities, pool, spa, but we didn't get to use them. The grounds are beautiful, the location was great for us, visiting friends in the area and playing golf down the road. The rooms are terrible, and a long walk. Ours had no rug, broken phone, no bureau or dresser under the tv, just a plug in dorm fridge, and no desk chair, and was next to a storage closet. Fortunately, they were able to move us to a better room, but the rooms do not match the misleading beauty of the mansion itself.
This place is a disgrace and apparently has been for a long time but is one of the very few hotels in the area. I would never stay here again and left after one night of a paid two night stay. Shameful service in every facet of my stay which is rare for a hotel
Nothing good or positive about this nightmare hotel. It should be shutdown so other cistomers are spared this nightmare.
I was told by the Glen Cove Mansion Manager that due to construction, the roof collapsed on some of the rooms. So, I could not check in or stay there.
Loved the front desk guy!!!
Loud noises constantly throughout the night waking me up. Staff came knocking on my door at 11:30 pm without telling me and just left me on hold on the phone. This was very inappropriée. Will not stay here again and would like a refund from This hotel.
Extremely disappointed with my visit. Upon booking, I called the hotel with some questions. The front desk agent neglected to tell me that ALL the hotel amenities were under renovation but offered us tickets to the local YMCA. On top of that, at check in they told us their restaurant was closed due to an emergency. This magical overnight stay for two teenagers turned into a night stuck
not your run of the mill structure. Liked the ambiance.
No Elevator to the rooms or Bar very cheap for every thing special in Restaurant and bathroom equipment poor stuff and unprofessional
I come here every year and not just summer time. The fact that they charge separate fee for the pool is not acceptable . The food was overpriced and I had to ask several times to fix my order. The pool was dirty several guests asked to clean it. I am so very disappointed and sad that this beautiful place That I used to love coming too, now is changing for the worse
Property was pretty but the rooms were not what I expected.
Beautiful location; rooms were comfortable; distance to dining hall was far and required going outside between buildings(in the rain) most staff were very accommodating; one or two in the dining area were not.
While this place may be good for parties or weddings , I will not stay here again ; after I arrived very late I asked if I can purchase a couple waters and was told comp waters in my room: there were none and it seemed like a thirty minute walk to my room ,not to mention getting lost in this labyrinth(!) The room was very outdated , took ten minutes to figure out how shower worked let alone set the AC controls , give me a Marriott or hyatt anytime
We had the room in the sun-section of the mansion in a separate building - overall not that impressed with the hotel but quiet room
The Mansion at Glen Cove places you within a 15-minute drive of popular attractions such as Bayville Adventure Park and NYIT Old Westbury Campus. This 186-room, 4-star hotel has a full-service spa along with free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you on weekends from 7:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at Fall Garden Menu, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service.
The 186 rooms have an array of amenities, including iPod docks, coffee makers, and free bottled water. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Laptop-compatible safes, phones, and ironing boards are also available.
Guests staying at The Mansion at Glen Cove enjoy access to a full-service spa, a gym, and a spa tub. There's free parking and limo/town car service. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a conference center.
Beautiful property, however, unfriendly front desk and outdated indoor rooms and facilities
The Glen Cove Mansion is beautiful from the outside, it seems to have nice amenities, pool, spa, but we didn't get to use them. The grounds are beautiful, the location was great for us, visiting friends in the area and playing golf down the road. The rooms are terrible, and a long walk. Ours had no rug, broken phone, no bureau or dresser under the tv, just a plug in dorm fridge, and no desk chair, and was next to a storage closet. Fortunately, they were able to move us to a better room, but the rooms do not match the misleading beauty of the mansion itself.
Dear Emily, Please accept our sincere apologies for your negative experience and would like to thank you for your feedback. Our telephone lines are currently changing, and these will be restored very soon. We have our guest binder in the guest room with the specific phone number for our in-house guests to contact. We should have alerted you of this upon arrival and we sincerely apologize for that oversight. The operation of our outlets are unfortunately not open 7 days a week. The opening hours are shown on our website in the respective menu tabs. The outdoor pool, specifically, is sometimes not available due to private events and the closing dates are listed on our website. The indoor pool and spa are by reservation only. Kindly, provide us with more details so that we may properly address your concerns. We truly apologize for the negative experience and hope to have a future opportunity to welcome you back to The Mansion. I look forward to your reply. Wishing you a wonderful day ahead, The Mansion at Glen Cove.
This place is a disgrace and apparently has been for a long time but is one of the very few hotels in the area. I would never stay here again and left after one night of a paid two night stay. Shameful service in every facet of my stay which is rare for a hotel
Dear Guest, thank you for your feedback. We truly apologize for the negative experience and sincerely hope to have a future opportunity to welcome you back to The Mansion. We are currently making improvements to our lobby as well as public areas and will continue to improve our rooms to provide a higher quality of service and improve the overall guest experience. We are here for you should you wish to address any other concerns. Kindly, provide us with more details so that we may properly address your concerns. We truly apologize again for the negative experience. Wishing you a wonderful day ahead, from The Mansion at Glen Cove.
Nothing good or positive about this nightmare hotel. It should be shutdown so other cistomers are spared this nightmare.
Dear Guest, please accept our sincere apologies for your negative experience and would like to thank you for your feedback. Kindly, provide us with more details so that we may properly address your concerns. We truly apologize for the negative experience and hope to have a future opportunity to welcome you back to The Mansion. I look forward to your reply. Wishing you a wonderful day ahead, from The Mansion at Glen Cove
I was told by the Glen Cove Mansion Manager that due to construction, the roof collapsed on some of the rooms. So, I could not check in or stay there.
Dear Guest, please accept our sincere apologies for your negative experience and would like to thank you for your feedback. Kindly, provide us with more details so that we may properly address your concerns. We truly apologize for the negative experience and hope to have a future opportunity to welcome you back to The Mansion. I look forward to your reply. Wishing you a wonderful day ahead, from The Mansion at Glen Cove.
Dear Guest, please accept our sincere apologies for your negative experience and would like to thank you for your feedback. Kindly, provide us with more details so that we may properly address your concerns. We truly apologize for the negative experience and hope to have a future opportunity to welcome you back to The Mansion. I look forward to your reply. Wishing you a wonderful day ahead, from The Mansion at Glen Cove.
Dear Guest, thank you for your very kind message. As we continue to improve our property and elevate our level of service, your feedback and comments are highly prominent and greatly appreciated. We sincerely hope to have a future opportunity to welcome you back to The Mansion. Wishing you a wonderful day ahead, from The Mansion at Glen Cove.
Loved the front desk guy!!!
Dear Guest, thank you for your very kind message. As we continue to improve our property and elevate our level of service, your feedback and comments are highly prominent and greatly appreciated. We sincerely hope to have a future opportunity to welcome you back to The Mansion. Wishing you a wonderful day ahead, from The Mansion at Glen Cove.
Loud noises constantly throughout the night waking me up. Staff came knocking on my door at 11:30 pm without telling me and just left me on hold on the phone. This was very inappropriée. Will not stay here again and would like a refund from This hotel.
Thank you for taking the time to provide feedback about your experience. First let me apologize about the noise! And you are correct about our team members response, I will share with our front office manager and address your experience with the team member. Thank you again and I hope that we will be given an opportunity in the future to provide what our guest experience can be.
Extremely disappointed with my visit. Upon booking, I called the hotel with some questions. The front desk agent neglected to tell me that ALL the hotel amenities were under renovation but offered us tickets to the local YMCA. On top of that, at check in they told us their restaurant was closed due to an emergency. This magical overnight stay for two teenagers turned into a night stuck
I'm sorry to read that you felt our response was not enough in communicating the renovation of our pool, spa, and fitness center were under renovation. Please accept our apologies. I would like to welcome you back to experience the spa now that it is complete. I look forward to hearing from you.
We want to apologize for the bad customer service experience you had at our property. Our goal is to provide the best service as possible. We hope to see you again.