Noisy location. I was woken up by a crowing rooster — literally, not figuratively. Thin walls and doors. Pushy staff, also.

Hotel was very clean , a little outdated but very clean. Front desk lady(Mary) was really nice

Hotel building was showing its age in places, but overall was a great place to stay.

had to wait hour and a half before they had an available room for our reservation. Our Orbitz confirmation stated check in was 3PM, but motel said checkin was 4PM and they did not have to find us a room before that time. The beds were comfortable but the carpet was filthy and the curtain was pulled away from the rod so had to duct tape it to hold in place. Probably will not stay at this facility again

Wild Bear Inn has terrible service. We (4 people) had 2 single rooms and stayed 3 nights. In the 1st room were 2 old chairs and table. In the 2nd was just 1 chair. We were promised to bring the 2nd chair and table on the next day (the check in was at 6 pm). Just on the last 3rd day (after 3 times reminding) the service brought the dirty chair and table). In the same room was also problem with replacing of towels.

nice place.hreat what what i wanted busy town and great view

It was a nice room. Just need to redo bathroom. Beds were comfortable.

We chose this motel due to its location across the road from a campground where friends and family were camping. It was modestly priced but in this case we got what we paid for. The bed was pretty comfortable but the room A/C could not maintain a consistent temp - we were either too warm or too cold. Bed covers were thrown off then pulled back on during the night. The room was in dire need of new carpet and paint. It had a micro fridge but no microwave.

Everything was good to go until about midnight. Power was completely out until around 10 that morning. Not sure why our room was without power but they fixed the issue 10 hrs later. Was a little disappointed with that. Never even bothered to ask if we needed anything during that time. Just basically rushed us out if there.

My husband & I were extremely pleased with our visit! Staff was exceptional, room was beyond comfortable, tavern had great staff as well. One that has quite the voice! They went to great lengths to see that all was pleasant.

Check in a little slow. Room clean and comfortable. A little out dated. The only complaint was the air freshener. Too strong. We had to leave the door open for a few minutes. Bed slept great.

The staff missed two wake-up calls for us. But did agree to give us 50% off one night's stay. The breakfast at the restaurant was AWESOME! Best breakfast in town.

This is definitely an older facility that has had a few facelifts over the years. We were disappointed that there were no vending machines and only one ice maker for the entire three floor building. Their pancake house was nice. The food was good and they are not lying when they claim to have the largest pancakes in the Smokies!

The staff was great and very nice. I really enjoyed the breakfast. Our room was in the older part of the hotel by the pool. The walls were very thin and the room is in needs of updated. I would have loved to stay in the main building. The out door sitting area with the fireplace was so nice. It was a great way to end your day sitting in the rocking chair by the fire.

Every staff member was very kind rooms were clean any question i had were answered

Nice hotel recently renovated. Located at the edge of Smokey Mountain Nat. Park. Staff was extremely nice. I would stay here again. We could sit on the deck and watch the fireworks at Dollywood.

we made are reservations days ahead on line when got there they said are reservations were canceled we had to take walk in rates and a smaller room but later they got us some chairs to sit in

There are several buildings for the hotel. I am reviewing the one that seems more updated than the others...at least based on the outside of the building. It's the one attached to the front office. Hotel outside appearance is updated and country cute. The inside of the hotel room was super clean, country cute, and the beds were the best hotel beds ever!!! Convenient to the National Forest, Pigeon Forge, and Gatlinburg. Overall great couple of days!

We arrived the hotel before 7pm for Labor day weekend. And they assigned us a room that the door lock was broken. I went all the way to the front desk twice and they redo the key card, and still I can't get the door open. The staff came with me and tried to get the door open but failed. So, the staff had to switched us to another room and they said they are overbooked and the only room available has no window in it. Since they said it was the only room left, we had no choice. When I first walked in, there was a dead flying ants on the bed. And when I took shower, I saw a spider and its web hanging over the shower head... I strongly believed this 'no window" room has not been assigned to customers for a while. The reservation came with free pancake breakfast, but there is a 30 minutes wait at 9am because the breakfast is so small. Please don't be thrilled and attracted to free pancake breakfast. It was literally three pancake and you feel obligated to pick something to order (additional eggs, and bacon, etc) because you feel bad not to tips the waiter. We stayed here for two nights and we skipped the second day free pancake breakfast because it is really not worth the time waiting to be seated. Please don't be excited about the name "Wild Bear", there is nothing related to the bear... There are tons of Inns/Motels along the parkway street, I am so regretted picking this one for $120+tax per night. The inn is old and not sound proof. You could hear the noise next door.