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Recent guest reviews

I think it could use some updates and the TVs are awful 32 inch and the picture looked like something from the 80 it’s was not clear it should be replaced and the tub is a old jet tub no one uses those anymore with all of the germs and we had a old Lazyboy recliner in the room that didn’t match the other furniture the hotel is not bad super friendly just needs updates O the only bad thing I will say I didn’t like not enough parking awful

So clean!!! They took every precaution to ensure safety during Covid19. We loved the large room. There was so much space for our family of 6. While on property, the kids loved playing in the indoor and outdoor pools. We could have spent and entire day just at the resort swimming. The mini golf and fire pits in Firefly cove were unique and fun. The staff was friendly and helpful. We will definitely stay here again if we return to the area! Great value as well.

The water park was a lot of fun for the kids. The rooms were a nice size with a kitchen and some privacy for the adults. The putt putt course was lame. The only issue we had was the hair dryer didn’t work. My wife called twice to get it fixed and walked down to the lobby once but they never fixed it.

I loved my studio! It was decorated nice, was clean and traveling alone, I felt safe. Would definitely stay there again!

My family and I enjoyed our stay! The room was very clean and we had everything we needed to make our stay enjoyable!

Good One. We had a great time. Waterpark is nice, Very clean

The property is beautiful. However the whole place needs repaired. I stayed in two rooms. The first one the beds were from 2009- there was a tag on the mattress. They were hard as a rock and you could feel every spring. They placed us in a second room. The bed was better but there were carpet strips visible where the carpet was soo frayed. The fire alarm went off twice during our stay. The second time was 1 am on the night before we left. The sound was soo loud when trying to evacuate the room that my ears were ringing. It took about an hour before everything was cleared and we could get back to the room. Between beds and smoke alarm we did not get sleep three out of four nights. The people were nice and the water park was good. The property just needs new mattresses and repairs.

The friendly staff . They were extremely welcoming and accommodating to us our entire stay

We got to our room and the dishwasher was full of water on the bottom. Ran it and it was broken. We did not receive fresh towels or trash clean up the first or 2nd day. We had to complain to manager and she did handle it. My opinion when you pay this much for a resort these types of things should not happen. I was quite disappointed.

The rooms and the bathroom at this property is very dated. The carpet in the living and bedroom were extremely old and dirty. It had not been cleaned properly. The check-in was a nightmare - the lines were very long and checkin staff uncaring with a phony 10 second smile. Check-in staff felt was doing a favor to check us in after we waited for 25 minutes standing in line. Had to ask for a property map and that too was a lot of work for them to hand that to me. Extremely rude staff unfit for the hospitality industry.

Fantastic location without all the traffic of the Main Street properties. Great pool and activities for the kids. Easy access to all the local attractions and restaurants.

Collier Drive Sevierville TN

Hotel highlights

  • Walking distance to Tanger Outlets
  • Free WiFi in rooms and public areas
  • Free parking
  • Free water park

Tanger Outlets is a short stroll from The Resort at Governor's Crossing, and other popular attractions like WonderWorks are within a couple of miles (3 km). This 233-room, 3.5-star hotel has conveniences like a free water park, an indoor pool, and free in-room WiFi.


Rooms

All 233 air-conditioned accommodations feature kitchens and space to spread out with a separate bedroom. Guests can expect free WiFi and 55-inch flat-screen TVs with digital channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Limited housekeeping is available.


Property features

Built in 2019, the brand new The Resort at Governor's Crossing features a free water park, an indoor pool, and a lazy river. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this family-friendly hotel include a children's pool, a fitness center, and a spa tub.

Room options

Premium Condo, 2 Bedrooms, Kitchen

2 Queen Beds, 1 Twin Bunk Bed, 1 King Bed and 1 Queen Sofa Bed | Sleeps 10

Studio, 1 King Bed with Sofa bed, Accessible, Kitchen

1 King Bed and 1 Queen Sofa Bed | Sleeps 4

Deluxe Condo, 1 Bedroom, Kitchen

2 Queen Beds and 1 Queen Sofa Bed | Sleeps 6

Deluxe Condo, 2 Bedrooms, Kitchen

1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed | Sleeps 8

Guest reviews for The Resort at Governor's Crossing

Everyone (42) Couples (1) Family (11)
5
Family with small children

I think it could use some updates and the TVs are awful 32 inch and the picture looked like something from the 80 it’s was not clear it should be replaced and the tub is a old jet tub no one uses those anymore with all of the germs and we had a old Lazyboy recliner in the room that didn’t match the other furniture the hotel is not bad super friendly just needs updates O the only bad thing I will say I didn’t like not enough parking awful

By , from Maryland on Sep 28, 2020

Review comment responded on Sep 28, 2020

Cookie, thank you for taking the time to write a review. We appreciate all feedback. We do have managers available 24hours a day and hope you did report any issues to them so they could have addressed it immediately. We are glad you found the staff friendly and hope to see you again soon!

4
Everyone

By on Sep 5, 2020

Review comment responded on Sep 11, 2020

Thank you for the nice review. We are glad you enjoyed your time with us and look forward to seeing you again soon.

4
Everyone

By on Aug 23, 2020

Review comment responded on Aug 24, 2020

Thank you for taking the time to write a review. We are glad your time with us and look forward to seeing you again soon.

5
Family with small children

So clean!!! They took every precaution to ensure safety during Covid19. We loved the large room. There was so much space for our family of 6. While on property, the kids loved playing in the indoor and outdoor pools. We could have spent and entire day just at the resort swimming. The mini golf and fire pits in Firefly cove were unique and fun. The staff was friendly and helpful. We will definitely stay here again if we return to the area! Great value as well.

By on Jun 28, 2020

Review comment responded on Jun 28, 2020

Thank you so much for such a positive review. Our staff truly goes out of it's way to ensure that all guest find The Resort clean! Our large and fully furnished/equipped condos to allow for families to enjoy the time they spend with us. Guest are loving all the new amenities in our Firefly Cove area and we love hearing that your family did too. Thank you again and we look forward to seeing you again soon.

5
Family Family with small children Family

The water park was a lot of fun for the kids. The rooms were a nice size with a kitchen and some privacy for the adults. The putt putt course was lame. The only issue we had was the hair dryer didn’t work. My wife called twice to get it fixed and walked down to the lobby once but they never fixed it.

By , from Brighton Michigan on Jun 20, 2020

Review comment responded on Jun 22, 2020

John, thank you for taking the time to leave a review. We are glad you enjoyed the water park and found the fully equipped condos meet your families vacation needs. We do apologize about the hair dryer. We look forward to seeing you again soon.

5
Everyone

By on Jun 1, 2020

Review comment responded on Jun 2, 2020

Thank you for taking the time to leave a perfect score rating! We are glad you had a good time and look forward to seeing you again soon.

4
Everyone

By on May 31, 2020

Review comment responded on Jun 1, 2020

Thank you for the nice review. We are glad you enjoyed your time with us and we look forward to seeing you again soon.

5
Everyone

I loved my studio! It was decorated nice, was clean and traveling alone, I felt safe. Would definitely stay there again!

By , from Wisconsin on Feb 9, 2020

Review comment responded on Feb 10, 2020

Stacy thank you for the nice review. We are so glad you enjoyed your studio condo unit and found everything clean and we look forward to seeing you again soon.

5
Everyone

By on Feb 4, 2020

Review comment responded on Feb 4, 2020

Thank you for the 5 star review. We are glad you enjoyed your time with us and look forward to seeing you again soon.

5
Everyone

By on Jan 22, 2020

Review comment responded on Jan 22, 2020

Thank you for 5 star review. We look forward to seeing you again soon.

The Resort at Governor's Crossing

225 Collier Drive, Sevierville, TN 37862
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