Our stay was great, room was really nice and spacious. Only downside was the pullout bed in the living room, you could feel every spring on the mattress, had a hard time sleeping on there. Room was very clean though and kitchen well sorted for all of our needs. The hallways did smell of cigarettes and dirt, good thing was that the room did not have that smell. Indoor pool area was pretty small for the amount of kids, hoping that the outdoor pools are being renovated. Would definitely recommend for a weekend stay. Hopefully they can change out the carpets in the hallways and put some air fresheners throughout the buildings and elevators. I did like that they also had different activities going on throughout the day for the kids.
Our room was amazing. The washer latch was broken and they fixed very quickly. The outside area is really nice. I was disappointed in the indoor water park. Needs refurbished ASAP. The splash pad was unusable in my opinion - the pad is crumbling apart and there was rust all over.
Very nice and clean.
Very comfortable and spacious. The indoor pool and water park is really tailored for little kids. The gym was terrible. No weights, mats, elliptical. Only recumbent and 2 other bikes. Broken treadmill. That was disappointing
It is a great place, just not worth the price for the location. Putt putt not maintained, video games out dated and took your money. I’ll say it again great setup but dated, and very expensive. You do you have to wear a wristband, the whole entire stay, made it somewhat difficult to sleep, and the kids didn’t like having it on all the time. It makes it easy for the staff understandable but if you lose it, you gotta pay for another one kind of a inconvenience.
Having kids vest available at the pool
Rooms could be more clean ,smell in hallway when we have kids and families !!!
I love all the kid crafts you do! I didn’t like the bed or bedding
Don’t believe the photos, this place is run down.
Excellent place
The sofa bed was worn out. Mattress was extremely flat, basically the sleeping on springs. Stove was also unclean. Indoor pool area also seemed very unkept- water had an awful hue and seems outdated. Everything else was fine.would still stay again, but just some things to consider when thinking of the price. Also, the environment didn’t seem very African American friendly, unless you are traveling with or associated with someone of the majority race for the area (white or Indian).
Our room was very spacious with 2 bedrooms, 2 bathrooms, a living room, a dinner area and a kitchen. The Fall Festival was going on and the grounds around the resort were decorated beautifully. Sitting by the fire pit was very relaxing. Wonderful stay! Would highly recommend this resort.
We were shocked!!! It was amazing!!! We saw pics from the internet but had no idea how lovely this hotel was. A fabulous stay and we would love to go again but it’s a 2 day drive for us to get there!
really enjoyed our stay. everything was great really recommend this place especially for family and kids
Tanger Outlets is within 2 miles (3 km) of The Resort at Governor's Crossing while other popular attractions such as WonderWorks are within 3 miles (5 km). This 233-room, 3.5-star hotel has conveniences like a free water park, an indoor pool, and free in-room WiFi.
55-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are also available.
Built in 2019, the brand new The Resort at Governor's Crossing features a free water park, an indoor pool, and a lazy river. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this family-friendly hotel include a children's pool, a gym, and a sauna.
Our stay was great, room was really nice and spacious. Only downside was the pullout bed in the living room, you could feel every spring on the mattress, had a hard time sleeping on there. Room was very clean though and kitchen well sorted for all of our needs. The hallways did smell of cigarettes and dirt, good thing was that the room did not have that smell. Indoor pool area was pretty small for the amount of kids, hoping that the outdoor pools are being renovated. Would definitely recommend for a weekend stay. Hopefully they can change out the carpets in the hallways and put some air fresheners throughout the buildings and elevators. I did like that they also had different activities going on throughout the day for the kids.
Our room was amazing. The washer latch was broken and they fixed very quickly. The outside area is really nice. I was disappointed in the indoor water park. Needs refurbished ASAP. The splash pad was unusable in my opinion - the pad is crumbling apart and there was rust all over.
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!
Very nice and clean.
Thank you for the great feedback you have provided; your kind comments regarding our attention to cleanliness are very much appreciated! At our hotel, we take upkeep and cleanliness very seriously, and it is always encouraging to receive such compliments. Thank you again for your review. It would be an honor to welcome you back again in the future!
Very comfortable and spacious. The indoor pool and water park is really tailored for little kids. The gym was terrible. No weights, mats, elliptical. Only recumbent and 2 other bikes. Broken treadmill. That was disappointing
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!
It is a great place, just not worth the price for the location. Putt putt not maintained, video games out dated and took your money. I’ll say it again great setup but dated, and very expensive. You do you have to wear a wristband, the whole entire stay, made it somewhat difficult to sleep, and the kids didn’t like having it on all the time. It makes it easy for the staff understandable but if you lose it, you gotta pay for another one kind of a inconvenience.
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.
Having kids vest available at the pool
Thank you for sharing your experience with us. We appreciate your honest feedback and are glad to hear that you found our kids' vests available at the pool helpful.If there is anything else we can do to make your next stay more enjoyable, please let us know. We value your business and hope to have the opportunity to serve you again in the future.
Rooms could be more clean ,smell in hallway when we have kids and families !!!
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.
It is great to see your review regarding your recent stay with us. Thank you so much for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!
Thank you for your review. we hope to see you again soon.
Thank you so much for sharing your feedback! Your comments have been passed onto our leadership team for review moving forward. Aside from these items, we are happy to hear that you enjoyed your stay. We look forward to welcoming you and your family back sometime soon. Until then, we wish you good health and happiness!