4/10 Poor
Toni B.
Jul 23, 2025
Liked: Cleanliness
Disappointing
We were in town for a dance competition at Le Conte. We enjoyed the close proximity of the convention center and other fun activities. The spa/resort was nicely maintained and my girls loved the lazy river. I enjoyed the fresh coffee in the lobby each morning. Upon arrival, I was disappointed to see the grills were completely unplugged and non-functioning. I had pre-planned and had groceries delivered to grill out and not having the grills resulted in wasting food as the unit does not have an oven. I would suggest removing the grills as an amenity if they are non-operational. Also, upon arrival we noticed a severe cigarette smoke smell from the shared hallway. Unfortunately, I realize this is out of the owners control; however, the smell only increased in intensity and severity as the week went on. So much so that our dance costumes reeked of cigarette smoke once we were at the convention center (costumes that are hundreds of dollars). For the duration of our stay, any time we left the condo, all of our clothes, hair etc smelled of cigarette smoke. Brad responded and attempted to mitigate the smell in the hall which we appreciated but it was honestly horrendous. We ended up leaving one day early because we could not take it anymore. We were refunded our last night's stay. We are considering re-booking the spa for next year but will likely book with the resort directly as if we had done so for this trip, we could have requested to be moved.
Toni B.
Stayed 6 nights in Jul 2025