Friendly Staff, Spacious Room
Had not stayed here in several years, price normally is little high for a one night stay. But due to our late decision to go, we got a little cheaper rate. Really enjoy the location. Very clean, nice suite with kitchenette. Yes, no breakfast buffett due to COVID-19. But they did provide a discount coupon for a local place.
Staff is nice and helpful. Rooms are spacious, clean and comfortable. No breakfast due to covid just grab and go. Pools,hot tubs and lazy river were great and kept clean and open late. Very close to all attractions can't wait to come here again.
It’s a nice place! Pool area nice and clean, water was warm, and the Lazy River was great!
Was only there overnight but the room was clean and beds comfortable. Description said full breakfast, but it was what you traditionally find now at several hotels.
This property is beautiful and welcoming. Rooms have been remodeled and look like they are up to date. Staff was great to work with. They were remodeling the fourth floor rooms. The pool was nice and heated. I did happen to have an allergic reaction to something within the rooms. Staff/Manager worked with me and changed us rooms. Still ended up having an allergic reaction, but wasn't the hotels fault. They did an amazing in accommodating us. I was however disappointed in the book as I thought according to the pictures, I had booked a suite where one room was separated but when we got to the room, it was ll together.
Extremely clean and great location. Price was very affordable.
The hotel is just off the main parkway and felt a bit more safe (worrier) than some of the others. Pigeon Forge isn't a cute little walking town like Gatlinburg so it was great to be tucked in. Great pools and lazy river for kids. Breakfast was yummy.
The Staff was very polite and helpful. Served a continental breakfast. Had several pools, hot tub and lazy river, which the children loved. Was close to attractions. The only thing that I would make a change to was the positioning of the air conditioner. It was close to sitting area and at times it would get to cold. Would definitely stay there again.
My husband and I decided to stay a few extra days in pigeon forge with our kids and niece (we had been in a cabin for a week with more family), so we got a room from mainstay and we quite impressed. The kitchenette was wonderful and the staff was very nice and accommodating. We plan to stay there again in October
We was thrilled with the room we got there was five of us and we where all happy with the room and the comfort and convenience of all the things to do in town. Breakfast was great the indoor pool wasn't crowded the hot tub was awesome. We stayed two nights and we will stay here again... A+++++
You'll appreciate the fact that the hotel is located on a quiet side street, off the extremely busy main drag.
It had been about thee years since our family last stayed at this property. In my opinion, they have changed for the better since our last trip. Housekeeping now comes every day and changes out towels, trash and makes your bed for you. In the past, you had to call to request this and they were unreliable. Now you can leave your towels and trash can in front of the door and come back that evening with everything exchanged/cleared. They have a snack sales area in the lobby with coke products for those who like that brand. Breakfast is still crowded but the staff who tends the breakfast area work hard to keep it stocked. The food is good if you like biscuits and gravy, sausage and eggs. I like those things. If you want yogurt, you will be disappointed as there was no yogurt. Oatmeal, cereal and waffles are there. We have a family of five with kids aged 10, 8, and 6 and the rooms are just enough for our family thanks to the sofa bed. The sofa bed in our room was on of the better ones with a mattress that is OK. The beds themselves were also satisfactory. I had to get extra towels as usual but the front desk was very cordial in giving them out. Check in went quickly. The two people who were there were not happy. The gentleman asked me how many key cards I wanted, I told him (3), and he handed me two cards. I asked for the third and he gave it to me. They put my parking pass for only one night instead of the two I booked. The staff the next day gave me another pass showing both nights. The two who were there at check in are certainly not the folks who they would want on the promotional video for the place if one is ever made. They have outdoor and indoor pools and a nice sitting area. As my kids get older, it will be harder to stay here as the rooms are really meant for families of three or four. Five people over 12 will likely not be comfortable in the rooms. There is a safe in the room which is very nice. The dishes in the rooms were not very plentiful. I think that if a guest swipes a glass or plate, they are not quick to replace. We took some plastic spoons and forks from breakfast so we could all have a utensil in the room if desired. Overall this is a satisfactory place in a GREAT location off the main drag in Pigeon Forge. If you are staying five in the room, be mindful that it will be crowded, especially if all the guests are full grown.
The hotel itself was great. Quiet and away from the loudness of the strip. The amenities were great as well. The staff was nice and the room was very clean with fresh linens. The only problem was a personal preference...The mattress was extremely firm. Way too hard for my taste. However that's my only complaint and I recommend this property very much.
Heated indoor pool was not heated during entire stay. Indoor pool water was ice cold. Breakfast was overcrowded every morning. Got food poisoning from breakfast on the second morning. Did not eat it anymore after that, Beds were hard as a brick in the room. Overall, not a very enjoyable hotel experience. Staff did not seem to care that the pool was not heated as advertised.
Located 1.4 mi (2.2 km) from Island at Pigeon Forge, MainStay Suites Conference Center is within a 10-minute drive of other popular attractions like Titanic Museum. This 129-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free continental breakfast offered each morning.
All 129 air-conditioned accommodations feature kitchenettes and space to spread out with sitting areas. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Other standard amenities include sofa beds, coffee makers, and free weekday newspapers.
Guests of MainStay Suites Conference Center have access to a lazy river, a children's pool, and a spa tub. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with securing valuables and tours/tickets. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a business center.
Friendly Staff, Spacious Room
Had not stayed here in several years, price normally is little high for a one night stay. But due to our late decision to go, we got a little cheaper rate. Really enjoy the location. Very clean, nice suite with kitchenette. Yes, no breakfast buffett due to COVID-19. But they did provide a discount coupon for a local place.
Staff is nice and helpful. Rooms are spacious, clean and comfortable. No breakfast due to covid just grab and go. Pools,hot tubs and lazy river were great and kept clean and open late. Very close to all attractions can't wait to come here again.
It’s a nice place! Pool area nice and clean, water was warm, and the Lazy River was great!
Was only there overnight but the room was clean and beds comfortable. Description said full breakfast, but it was what you traditionally find now at several hotels.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Thank you for staying with us while in Pigeon Forge. Our hotel is ranked in the top 3 in the Country of all Mainstay Suites. We value your opinion and look forward to seeing you again soon. SPayne GM