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MainStay Suites Gatlinburg Downtown Area

2.5 star property
Hotel with free parking, near Ripley's Aquarium of the Smokies

Choose dates to view prices

Photo gallery for MainStay Suites Gatlinburg Downtown Area

Exterior
1 bedroom, blackout drapes, iron/ironing board, free WiFi
1 bedroom, blackout drapes, iron/ironing board, free WiFi
1 bedroom, blackout drapes, iron/ironing board, free WiFi
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Pool
  • Air conditioning
  • Parking included

Explore the area

View in a map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Place, Anakeesta
    ‪3 min drive‬
  • Place, Wild Bear Falls Indoor Water Park
    ‪4 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.6 out of 10
Exceptional
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(35 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Larger Room)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking (Larger Room)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the neighborhood

Gatlinburg

MainStay Suites Gatlinburg Downtown Area places you within 2 miles (3 km) of popular sights like Ripley's Aquarium of the Smokies and Anakeesta. This 116-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Ripley's Aquarium of the Smokies - 3 min drive - 1.3 miles
  • Anakeesta - 3 min drive - 1.3 miles
  • Wild Bear Falls Indoor Water Park - 4 min drive - 1.7 miles
  • Gatlinburg SkyPark - 5 min drive - 1.7 miles
  • Gatlinburg Convention Center - 5 min drive - 1.9 miles

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Cliff Top Bar & Grill - ‬5 min drive
  • ‪Ole Red - ‬3 min drive
  • ‪Tennessee Cider Company - ‬4 min drive
  • ‪Subway - ‬3 min drive
  • ‪No Way Jose's Cantina - ‬4 min drive

About this property

MainStay Suites Gatlinburg Downtown Area

Hotel with free parking, near Ripley's Aquarium of the Smokies
Built in 2023, the brand new MainStay Suites Gatlinburg Downtown Area offers an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
Guests can expect free WiFi and flat-screen TVs. Other standard amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Business center
  • Computer station

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Mainstay Suites
MainStay Suites Gatlinburg Downtown Area Hotel
MainStay Suites Gatlinburg Downtown Area Gatlinburg
MainStay Suites Gatlinburg Downtown Area Hotel Gatlinburg

Frequently asked questions

Is free cancellation available at MainStay Suites Gatlinburg Downtown Area?

MainStay Suites Gatlinburg Downtown Area offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

What is there to do within easy reach of MainStay Suites Gatlinburg Downtown Area?

This hotel is located in Gatlinburg, close to Ripley's Aquarium of the Smokies, Great Smoky Mountains National Park, and Dollywood. You'll also find Anakeesta and SkyPark within a short drive.

Is there parking available at MainStay Suites Gatlinburg Downtown Area?

Yes, self parking is offered for free at the hotel.

Does MainStay Suites Gatlinburg Downtown Area include a casino at the property?

No, MainStay Suites Gatlinburg Downtown Area doesn't have a casino.

Will I find an indoor pool at MainStay Suites Gatlinburg Downtown Area?

Yes, this hotel has an indoor pool.

Is MainStay Suites Gatlinburg Downtown Area a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a kitchen as well as an indoor pool and a firepit.

Are there hot tubs at MainStay Suites Gatlinburg Downtown Area?

No, there isn't a spa tub at this hotel.

Does MainStay Suites Gatlinburg Downtown Area have a restaurant with a breakfast menu?

No, MainStay Suites Gatlinburg Downtown Area doesn't have a restaurant that serves breakfast.

Will MainStay Suites Gatlinburg Downtown Area allow pets to stay free of charge?

No, pets aren't allowed at MainStay Suites Gatlinburg Downtown Area.

Does MainStay Suites Gatlinburg Downtown Area have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to MainStay Suites Gatlinburg Downtown Area?

The closest major airport to MainStay Suites Gatlinburg Downtown Area is McGhee Tyson Airport (TYS), which is about 28.2 mi away.

Are there rooms with balconies at MainStay Suites Gatlinburg Downtown Area?

No, at MainStay Suites Gatlinburg Downtown Area, there aren't any guestrooms that list a balcony.

Reviews

MainStay Suites Gatlinburg Downtown Area Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 284 out of 410 reviews
Rating 8 - Good. 76 out of 410 reviews
Rating 6 - Okay. 21 out of 410 reviews
Rating 4 - Poor. 8 out of 410 reviews
Rating 2 - Terrible. 21 out of 410 reviews

Reviews

10/10 Excellent

Reginald, Taunton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy check-in, great amenities
Stayed 1 night in Sep 2025

6/10 Okay

Victoria

Traveled with partner
Disliked: Amenities
The property is in an okay location. The walls are very thin. So if you’re looking to get away and want peace and quiet this is not the place for you. They have a nice indoor pool and gym. Housekeepers can do a better job with cleaning, found hair throughout the room and in the bath towels. The water pressure in the sink was very low and wasn’t hot but the shower pressure was good. The air vent in the bathroom doesn’t work so the bathroom will get super hot. Breakfast can be a little bit more better, the eggs was to watery.
Stayed 4 nights in Aug 2025

10/10 Excellent

A.

Liked: Cleanliness, staff & service, property conditions & facilities
The property had good restaurant options. We mostly ate around our hotel which was walkable friendly especially having toddlers with us.
Stayed 3 nights in Jul 2025

10/10 Excellent

Vernon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

4/10 Poor

Lorna Boone

Traveled with family
Front desk staff was borderline rude Hotel was noisy as heck The only positive were the rooms were very clean and it was convenient to downtown Gatlinburg
Stayed 2 nights in Jul 2025

10/10 Excellent

Fabian

Stayed 2 nights in Jul 2025

10/10 Excellent

Chuka

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean very spacious in the lobby area and the room also , excellent condition and location ,the staff are very helpful,will love to visit again soon
Stayed 3 nights in Jul 2025

10/10 Excellent

william

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

MRS.

Liked: Cleanliness, amenities, property conditions & facilities
Overall great. Front desk manager was rude but can overlook it.
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kathryn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and so friendly.... there was a tram stop to the left of the hotel... it was nice not having to drive back and forth
Stayed 6 nights in Jun 2025

10/10 Excellent

Alexis

Stayed 1 night in Jul 2025

8/10 Good

Jamarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower wasn’t that clean. The stay was pleasant. So of the front desk staff were friendly, some were not.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kassondra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and nice staff! They make you feel like you’re at home! It’s very clean & nice! Room service is great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Pabitra

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 4 nights in Jul 2025

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was simple. Staff was friendly. Rooms were CLEAN!
Stayed 5 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
My overall stay was good but the first one that I was put in wasn’t cleaned which lead to me having to switch rooms.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing....l will back again.
Stayed 1 night in Jul 2025

10/10 Excellent

Marques

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Lydmarie

Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, location, spacious for family of 4, breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

Katy

Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family

Gatlinburg 2025

This was a convenient location to many places in Gatlinburg.
Stayed 1 night in Jul 2025

10/10 Excellent

Aila Jaessen

Stayed 2 nights in Jun 2025