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MainStay Suites Gatlinburg Downtown Area

2.5 star property

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Photo gallery for MainStay Suites Gatlinburg Downtown Area

Exterior
1 bedroom, blackout drapes, iron/ironing board, free WiFi
1 bedroom, blackout drapes, iron/ironing board, free WiFi
Lobby
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Cupids Chapel of Love
    ‪2 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min drive‬
  • Place, Anakeesta
    ‪4 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Larger Room)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking (Larger Room)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Gatlinburg

Ripley's Aquarium of the Smokies is within 2 miles (3 km) of MainStay Suites Gatlinburg Downtown Area while other popular attractions such as Great Smoky Mountains National Park are within 3 miles (5 km). This 116-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Cupids Chapel of Love - 2 min walk - 0.1 miles
  • Traffic Light #2A - 9 min walk - 0.5 miles
  • Historic Ogle Log Cabin - 3 min drive - 1.3 miles
  • Ripley's Aquarium of the Smokies - 4 min drive - 1.5 miles
  • Anakeesta - 4 min drive - 1.5 miles

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Cliff Top Bar & Grill - ‬5 min drive
  • ‪Subway - ‬4 min drive
  • ‪Tennessee Cider Company - ‬4 min drive
  • ‪Ole Red - ‬3 min drive
  • ‪Pancake Pantry - ‬4 min drive

About this property

MainStay Suites Gatlinburg Downtown Area

Built in 2023, the brand new MainStay Suites Gatlinburg Downtown Area offers an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
Guests can expect free WiFi and flat-screen TVs. Other standard amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Similar properties

Exterior
Microtel Inn & Suites by Wyndham Gatlinburg
Downtown Gatlinburg
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
6.6 out of 10, 1,000 reviews
$48 nightly
The price is $54
Apr 30 - May 1
Total with taxes and fees
Microtel Inn & Suites by Wyndham Gatlinburg

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Business center
  • Computer station

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Mainstay Suites
MainStay Suites Gatlinburg Downtown Area Hotel
MainStay Suites Gatlinburg Downtown Area Gatlinburg
MainStay Suites Gatlinburg Downtown Area Hotel Gatlinburg

Frequently asked questions

Is free cancellation available at MainStay Suites Gatlinburg Downtown Area?

MainStay Suites Gatlinburg Downtown Area offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

What is there to do within easy reach of MainStay Suites Gatlinburg Downtown Area?

This hotel is located in Gatlinburg within a short 9-minute walk of Traffic Light #2A. You'll also find Ripley's Aquarium of the Smokies and Great Smoky Mountains National Park within a short drive.

Is parking available on site at MainStay Suites Gatlinburg Downtown Area?

Yes, self parking is offered for free at the hotel.

Does MainStay Suites Gatlinburg Downtown Area include a casino at the property?

No, MainStay Suites Gatlinburg Downtown Area doesn't have a casino.

Will I find an indoor pool at MainStay Suites Gatlinburg Downtown Area?

Yes, this hotel has an indoor pool.

Is MainStay Suites Gatlinburg Downtown Area good for couples?

Couples staying at this hotel will appreciate amenities like a kitchen as well as an indoor pool and a gym.

Are there hot tubs at MainStay Suites Gatlinburg Downtown Area?

No, there isn't a spa tub at this hotel.

Does MainStay Suites Gatlinburg Downtown Area have a restaurant with a breakfast menu?

No, MainStay Suites Gatlinburg Downtown Area doesn't have a restaurant that serves breakfast.

Will MainStay Suites Gatlinburg Downtown Area allow pets to stay free of charge?

No, pets aren't allowed at MainStay Suites Gatlinburg Downtown Area.

Are there connecting rooms at MainStay Suites Gatlinburg Downtown Area?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to MainStay Suites Gatlinburg Downtown Area?

The closest major airport to MainStay Suites Gatlinburg Downtown Area is McGhee Tyson Airport (TYS), which is about 28.2 mi away.

Are there rooms with balconies that I can book at MainStay Suites Gatlinburg Downtown Area?

No, there aren't any guestrooms at MainStay Suites Gatlinburg Downtown Area that offer a balcony.

MainStay Suites Gatlinburg Downtown Area Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 292 out of 426 reviews
Rating 8 - Good. 81 out of 426 reviews
Rating 6 - Okay. 23 out of 426 reviews
Rating 4 - Poor. 9 out of 426 reviews
Rating 2 - Terrible. 21 out of 426 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kerryann

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Rooms were clean and staff was super nice and friendly.
Stayed 4 nights in Dec 2025

4/10 Poor

Maria D

Traveled with family
Liked: Staff & service, room comfort
No full
Stayed 2 nights in Dec 2025

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean
Stayed 1 night in Oct 2025

8/10 Good

Regina

Traveled with family
Liked: Property conditions & facilities, room comfort
I expected that hotel staff would have cleaned the room on our second day.But no one ever came by.
Stayed 2 nights in Dec 2025

8/10 Good

John, Beckley

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean large rooms
Stayed 2 nights in Dec 2025

10/10 Excellent

Tonda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The people there are very nice. The rooms are big and clean. We would definetly stay there again!!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities
Off main area but close enough for convenience.
Stayed 2 nights in Sep 2025

6/10 Okay

Jessica

Traveled with family
Disliked: Cleanliness, amenities
The property was not cleaned or well maintained. Signs were taped up asking guests to bring their dirty towels to the front desk. The gym was in disrepair, tv not working, and clear signs it had not been cleaned including half eaten pizza sitting on top of the weight machine. The halls and lobby smelled of pot and the youth football team staying was not required to observe quiet hours. Overall it appears poorly managed and we would not choose to return for another stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Génesis

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper recomendable
Stayed 4 nights in Nov 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and well maintained. Very comfortable bed and pillows. Breakfast was served daily, and was well prepared.
Stayed 2 nights in Nov 2025

6/10 Okay

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was WONDERFUL. Very kind, friendly, helpful. The main issue is noise--there is very little insulation between walls and floor/ceiling.
Stayed 3 nights in Nov 2025

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly and welcoming. The rooms and hotel was clean and close to everything but not in the middle of busy.
Stayed 2 nights in Nov 2025

10/10 Excellent

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff clean room
Stayed 2 nights in Oct 2025

2/10 Terrible

Elizabeth

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The entire place was dirty with roaches in the room!
Stayed 3 nights in Sep 2025

10/10 Excellent

Sasikala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet around surroundings and room was so clean and the staff were friendly and nice. Easy parking, kitchen was equipped with necessary items. I loved the breakfast there, they had served many items.
Stayed 3 nights in Oct 2025

10/10 Excellent

Cindy

Traveled with family and small children
Liked: Cleanliness, amenities
The room was a nice size with a lot of storage space
Stayed 2 nights in Oct 2025

8/10 Good

Vicki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful
Stayed 3 nights in Oct 2025

8/10 Good

David

Traveled with partner
Liked: Amenities
Enjoyed kitchen area in room. Made for ease of stay. Continental breakfast offerings were good. Fantastic Bavarian waffles self-made, on site.
Stayed 2 nights in Sep 2025

10/10 Excellent

Anna, Louisville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit too far to walk to the downtown but the location is still good
Stayed 2 nights in Sep 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

6/10 Okay

ROLLETA

Room smelled good.
Stayed 2 nights in Oct 2025

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes.
Stayed 3 nights in Oct 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls are thin. We heard noise from other rooms day and night.
Stayed 2 nights in Oct 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Oct 2025