6/10 Okay
Sydney
Traveled with family
Oct 20, 2025
Liked: Room comfort
Disliked: Staff & service
When we showed up the gentleman at the front was nice, but he wasn't the most welcoming. He would always be standing behind the wall behind the counter and you would always have to ring the bell for service. The first day there I left my do not disturb sign and the next day I took it out and my room was not cleaned. I had new towels but my floors hadn't been cleaned nor the bed made, the pillows were old and lumpy and not the most comfortable. Our mini fridge took forever to get things cold, and the water in the bathroom was ice cold or scolding hot. We had to use the sink in the "main area" that had a hot and cold to get warm water. Our room also smelled terribly and I'm not sure what the smell was but in comparison to other family members rooms there was a distinct smell and it wasn't pleasant. The elevator went out and was out for 2 of the 3 days we were there. While all of these things were annoying and frustrating especially traveling with kids.
Sydney
Stayed 3 nights in Oct 2025