My only complaint wasn’t the hotels fault. Because of the covid 19 pandemic the pool was closed and so was the gym. The room was very clean. It was a relaxing stay. Thank you.
Very nice! Great for family. Very clean and updated.
A very nice basic and convenient hotel. The room was very large and comfortable. The breakfast was excellent and the staff friendly.
The carpet was dirty and not cleaned very well in our room and leading to our room. Would suggest they do a better job with that.
The property did not have an elevator. Tough getting suitcases to room for us old folks.
Friendly staff, decent breakfast, clean room though rooms on hwy 20 side can be noisy at night. Previous stay was on other side which had forest preserve side view was very good.
Wonderful comfortable stay will stay again. Beds excellent
Seems like we had a newly remodeled room. Bathroom looked new. Main room was great and the bed comfortable. Excellent room rate for our stay. We will definitely stay here next time.
Nice hotel, great proximity to everything, wonderful breakfast and nice staff. Only complaint is that we had room #202. Don't stay in room 202 ! It is right next to the reception desk/breakfast work station, microwaves etc. I counted 37 door slams and 5 microwave slams at 5:30 a.m. Early riser I am not! Other than that, nice place.
This place is convenient to Galena but not in the historic downtown. Although our room faced onto Route 20, we did not hear much road noise. We booked a "normal" room, not one of the special designer suites; we found it clean and comfortable. Decent hot breakfast. Front desk staff were by and large friendly and helpful.
Nothing what so ever that I found that was sub par.
nice experience , helpful staff . enjoyed stay ,close to Galena
At check-in, we were assigned a room on the 3rd floor & there is no ELEVATOR! We were then assigned a room on the 2nd floor which is ground level & we were told there would be a up-charge since it was a different room style. The pool & hot tub were on the 1st floor with steep stairs. My husband figures out how to around the back so I could get to the pool area. Thankfully the weather was warm so we could get back in the car with damp suits. We were there for 2 days. At breakfast the day we were leaving I found the owner who said that never should have happened & adjusted the rate to our booking rate.
Not sure why this hotel its scored as excellent, I would it’s more like average than anything else. Nothing wrong with hotel, it was comfortable and clean but the room look old and the layout was odd. If you are staying for 1-2 nights it’s a good place but that’s it.
Great hotel highly recommend. We were very happy about the staff always ready to answer questions . We had great time.
relatively close to downtown which was a plus for shopping and eating downtown Galena
Best Western Galena Inn & Suites is a short stroll from Grant Home and Washburne House Historic Site. This 42-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and an indoor pool.
Start your day off right with a free full breakfast, served each morning from 7 AM to 10 AM.
All 42 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls and ironing boards are also standard.
Best Western Galena Inn & Suites features an indoor pool, an outdoor pool, and a 24-hour fitness center. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include a spa tub, free WiFi in public areas, and a 24-hour business center.
My only complaint wasn’t the hotels fault. Because of the covid 19 pandemic the pool was closed and so was the gym. The room was very clean. It was a relaxing stay. Thank you.
Very nice! Great for family. Very clean and updated.
A very nice basic and convenient hotel. The room was very large and comfortable. The breakfast was excellent and the staff friendly.
The carpet was dirty and not cleaned very well in our room and leading to our room. Would suggest they do a better job with that.
The property did not have an elevator. Tough getting suitcases to room for us old folks.
Friendly staff, decent breakfast, clean room though rooms on hwy 20 side can be noisy at night. Previous stay was on other side which had forest preserve side view was very good.
Wonderful comfortable stay will stay again. Beds excellent
