4/10 Poor
Terry
Business traveler, Traveled with family
Jul 12, 2025
Disliked: Cleanliness
We arrived In the early morning hours with a a reservation and once we finally got checked in we went to our room which was not ac cooled.
We were tired and going to bed and noticed insects (German roaches) infested the mattresses and headboard. We were finally issued another room and sent to the fourth floor. The room was adequate yet hot inside. The young lady at the front desk would not give us door cards to the new room without surrender v the door card for the infested room. That didn’t sit well since I wanted to inspect the new room for bugs. The new room was across the hall from the Elevator and every time the elevator made it to the 4tb floor it sounded like it was as tearing the elevator apart with a loud metallic bang. We were told that breakfast was served from 6 AM to 10 AM and when we arrive for breakfast having not gotten a lot of sleep at 9:15 they were tearing the breakfast down and putting it away so we did not get to eat all we wanted nor were all the items available. We were not the only person that got the same message. The lobby was also without AC and the front doors were wide open morning and night
Terry
Stayed 1 night in Jul 2025