Very very nice staff
My reservation was for 3 superior rooms. Upon arrival, they told me that they upgraded me to apartment rooms. After seeing the rooms which were in a separate building, I refused their upgrades as the apt's were smelly and too big for me. I demanded that they give me my reservation rooms. They said that these are the superior rooms. I showed them a pic from my Orbitz reservation. They said that they don't post pictures and the pic was for a deluxe room with a view and they will give it an extra €50/room/night. After talking to the duty manager, I had to accept as I was tired driving 5 hours from Amsterdam. They made me an extra €100/night for the 3 rooms.
Falkenstein Grand, an Autograph Collection Hotel places you 10.4 mi (16.8 km) from Jahrhunderthalle and 10.5 mi (16.8 km) from Frankfurt Trade Fair. This 5-star hotel has 112 rooms and welcomes guests with a restaurant, a full-service spa, and an outdoor pool.
This hotel serves as home to a restaurant, which has garden views and specializes in German cuisine, along with a bar. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Flat-screen TVs come with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Minibars, coffee makers, and free newspapers are other standard amenities.
Falkenstein Grand, an Autograph Collection Hotel features a full-service spa, an outdoor pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for EUR 80 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a sauna, a spa tub, and meeting rooms.
Very very nice staff
My reservation was for 3 superior rooms. Upon arrival, they told me that they upgraded me to apartment rooms. After seeing the rooms which were in a separate building, I refused their upgrades as the apt's were smelly and too big for me. I demanded that they give me my reservation rooms. They said that these are the superior rooms. I showed them a pic from my Orbitz reservation. They said that they don't post pictures and the pic was for a deluxe room with a view and they will give it an extra €50/room/night. After talking to the duty manager, I had to accept as I was tired driving 5 hours from Amsterdam. They made me an extra €100/night for the 3 rooms.
Dear Khalid, Thank you for visiting the Falkenstein Grand Kempinski and the time you have taken to describe your impressions. We regret that your expectations on the rooms have not been fulfilled. Please be sure we are not willing to deceive our guests. The Falkenstein Grand Kempinski is an old historic house divided in 7 separate buildings with lots of different rooms. Rooms in the same category are not comparable to the other. Pictures you will find online are only examples. We apologize for the inconvenience we may have caused during your Arrival, but hope you will visit us again. Kind regards St. Eisermann General Manager