2/10 Terrible
Sierra
Feb 9, 2025
There was an issue with my rooms being ready. We were transferring rooms from a previous night and I was told rooms would be ready at 8am due to us being in town for a family wedding. I double checked the day before and he said yes they will be ready. Again I checked the night before when I got in town, he said yes. At 8am the next morning I went to check into my rooms and the man at front desk said they were not available. He said it was a busy night and they can’t do early checkin. I explained I had confirmed it and he told me I can pay for a larger room and check in at 1pm. I was beyond upset and he wouldn’t give me anymore info. Also he refused to give me his name or managers name or info so I could contact them about the issue. I will never stay here or any other location. The bride and myself and another guest had no option for a room on wedding day to check into and get ready. Horrible communication and the man at front desk was not helpful or understanding.
Sierra
Stayed 1 night in Feb 2025