Comfort Suites North Fossil Creek2.5 out of 5.0
Recent guest reviews
The rooms are nice and clean and the staff is friendly. However, three cars were broken into that I know of over two days. One was a coworker whose tools were stolen. The cop said he used to work undercover and there's a lot of bad people in the area. If you stay here, DO NOT leave anything in your vehicle. I will not be back.
I want to start off by saying that I always check TripAdvisor for the reviews posted. This is how I choose my hotels and restaurants when visiting places. TripAdvisor has really let me down with stay. There are some really great reviews with this hotel. However, my party didn't have such an experience. We arrived late to check in which wasn't the problem as we expected to be late. The girl at the desk was a little strange. She insisted that she needed to swipe our credit card even though we were paying cash. We understood that we would neeed to put a $60 deposit, again not a problem. But I still don't understand why they needed to swipe our card again. If that's policy I totally understand, but like I said she acted strange like she wasn't sure of the policy herself. Upon entering the room which was a good size everything looked ok. I went to shower, there was hair every where in the tub. I don't mean one or two. There were several! Ok, I can get past that. Pulled back the comforters and sheets. Please see pictures below. I didn't bother to take pics of the yellow spots or black smudges. So called front desk. They don't have extra comforters so they bring up a horrible blanket. The manager didn't want to take the comforters down. Her words were "I don't want to touch it because that looks like human fluids". Are you kidding me???? My entire family touched that comforter before I spotted that on the inside. Thanks cleaning staff, you knew what you were doing. The blanket they brought had cigarette burns. Didn't bother to eat breakfast. Explained to the morning staff all of our problems and they offered 5000 points to our account. they were apologetic and kind. However a few days later the points weren't there and they had to be called to remind them to put it on there. By the way, you can tell me that I have it mistaken and I am talking about another hotel because you can find my name. It is in fact your hotel. I pride myself on being honest and accurate. So don't try to dismiss my experience as if it happened somewhere else.
Ok we usually stay at ci&s when traveling they are usually clean, well maintained and affordable. This one has me just about ready to write the whole chain off. First of all the young lady at the front desk had me concerned b/c she needed to swipe my card for this and that and I get that but it was the way she said "uh yeah" "uh ok" so it had me a little concerned to had over my card to her. So we get to our room there are tiny, curly,black hairs in the bathtub. Ok we looked over that and just sprayed lysol. But when we went to lay down we looked at the comforters and that was too much! Yellow stains, what looked to be blood stains and black marks on them. So we called the front desk and explained what was going on she said they don't have more comforters so she can bring blankets. She brought the blankets to the room said she would leave the comforters here so they could be "accounted for" but just a couple sentences later said "I don't know what's on those and I didn't bring the cart and don't want to touch that" Really??? We had to,the guests, to move them off the bed. One of the blankets brought had a cigarette burn in it so we had them bring us another blanket. After all this there was no way we were going to eat there in the morning. We explained all the issues to the employees at the front desk, as well as what I presume to be the gm,in the morning and while they were apologetic, although blamed "new staff" and offered "points" it is still disappointing to have to deal with such things. Unacceptable for any hotel. I read the reviews for this hotel they are very good, this is the reason we picked this particular one to stay at, I see the gm responds to all reviews as well, leading me to believe they value guests. Unfortunately, I am unable to say good things about this hotel. We didn't have the good experience that others have.
I normally would like to stay at a comfort suites but this place has really changed my opinion. The first thing that happened to my aunt is we sent her to get the room ready and the woman who was there didn't make any sense about anything. Then we went to the room and things were OK and then we saw stains and smudges on the comforters (both) so we called down to the front desk and they brought up some new ones. We set them up and we See that some still have stains and smears but the thing that was the worst is that there was a cigarette burn in one set of sheets(both blankets)even though we got 2 sets of sheets one was fine there are even stains on the curtain, third set of sheets after we got new ones, ceiling, and in the bathtub.I only gave 1 stars because the size of the room is amazing for a hotel room. But there is no way that I would give a good review and this has been a horrible stay. (Don't come)
Awesome stay....I love this hotel and their staff....I will stay here every time I'm in town....Love the cleanliness and the hot tub and pool....Customer Service was AWESOME.....Champagne and Debbie were AMAZING Ladies....They both went way and beyond the call of duty especially when I left my glasses in the room after checkout....Awesome awesome awesome....Thank you ladies
We are spoiled every time we come to comfort suites. The beds are so comfortable with down comforter, 5 fluffy pillows, thus you do get a good nights sleep, the rooms are clean and they have great AC from the Texas heat. The staff if awesome Jennifer, Debbie, and Champagne, if you need anything they are on it.
I don't write reviews but i felt it was important in this case! I've been here for several weeks and couldn't recommend it more highly...from the ladies that clean the rooms all the way up to the general manager they treat you like family!! It has been a absolute pleasure. And a special shout out to debbie(front desk) And my main man....Roberto!!!(maintenance)...he's so helpful, professional and treats people like family! This is a wonderful place!
We had reservations at another hotel in the area, but the hotel was not clean. I immediately called to see if there were any vacancies at this location. I spoke to Debbie and she was ready to accommodate my family. Debbie provided exceptional customer service and it was a pleasure to meet her. My family enjoyed my our stay at this hotel. The hotel was very clean and the breakfast was filling. We will definitely be back! Also hats off to Debbie for going above and beyond to make sure her customers are happy.
Stayed here for 2 nights while road tripping around Texas. Room was clean, very spacious and comfortable. Liked the separate area for the mini-fridge and microwave. Breakfast was good and included waffles, cooked eggs and sausages. Used the business center to print boarding passes for a flight the following day. Location was convenient (despite all the highway construction) to the Stockyards and other Ft. Worth attractions. Note the sign in the room that says that linens will only be changed every 3 days unless you request otherwise. Upon returning after the 1st day, housekeeping did not come to our room at all. Not sure if it had to do with that sign or the fact that we slept in that morning, having arrived very late the previous night. Although the "no new linens" wasn't a big deal, we thought they would've at least come and made the beds. In any case, overall everything was very good and we'd stay again if in the area.
Even though I live within an hour of this property, traffic across town, even in the early morning hours can and does backup. Early morning golf tournament nearby led me to stay here at Comfort Suites. The amenities are nice...a larger than expected fridge and microwave with coffee maker. Separate living area with a hide-a-bed and desk area. Wifi is better than most and a generous breakfast (which is included) is better than most. Fresh fruits, waffles, pastries, bagels and toast, yogurts, juices and cereals round out the choices. If the expanded continental fare doesn't appeal to you, there is an IHOP across the parking lot and a Waffle House around the corner is an easy walk. Lubys and the usual fast food venues are only a block away. The pool and spa are well maintained. My only knock on this place is it's a bit tricky to reach since they finished the toll lanes and eleminated the exit for Beach St. just plug the address into your gps and no problem! Quiet, clean and really comfy beds...what more do you need!
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Outdoor pool
Located in Fossil Creek, Comfort Suites North Fossil Creek is 2.4 mi (3.8 km) from Golf Club Fossil Creek and within a 10-minute drive of Iron Horse Golf Course. This 75-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. Sundance Square and Billy Bob's Texas are also within a 15-minute drive.
Free buffet breakfast is served each morning from 6:30 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.
All 75 individually decorated accommodations feature living rooms. Guests can expect 37-inch flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and memory foam beds with premium bedding ensure a restful night. Sofa beds, microwaves, and refrigerators are other standard amenities.
Guests of Comfort Suites North Fossil Creek have access to an outdoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 119 reviews