Skip to main content
Beginning of main content

Turnberry Isle Miami, Autograph Collection

4.5 out of 5.0

Recent guest reviews

This place was the absolute worst. Smelt moldy, there were ants everywhere , the female staff were very rude,and I did not feel comfortable or happy to stay. Not to mention they had a bug issue. I definitely will not be returning.

Great location and excellent customer service, difficult to receive room service after 1100

Everything was slow. 45 minutes to get a bellman upon departure. Instead of new coffee cup for cold coffee waitress just threw coffee on grass ( we were sitting outside). People making up rooms were always arguing with their colleagues. I had to twice ask them to take their discussion to a different part of hotel.

The hotel is nice but there is a huge problem for on line booking users. I booked a nice room on line but when I got there they put me into a wing that is about 40 years old and about to be torn down and rebuilt. Are they kidding me? I arrived and the person on the staff told me that I should have booked directly because they are renovating each building one at a time. My room had a bad carpet, dated fixtures and the chair for the desk was missing. The location is OK and the breakfast was first class. The restaurants are OK but expensive. Prices for food and drink are insane, as Steve Jobs would say. One vodka on the rocks was $17.00. All their restaurants charge a fixed 18 service fee.

This is one of my favorite hotels. The rooms are enormous in the Jasmine Building, although they are showing signs of aging. We arrived and the room that we originally checked into smelled of cigarette smoke. We made this know to the front desk, and were moved to another room. The staff were attentive as always. The restaurants on site were great. The golf courses are spectacular, although I did not get to play on this trip. We will be back.

Went here for a four day vacation. The room was nice, the food was good. Beautiful golf course.

Great place to stay multiple nights. Great staff, and all the amenities are incredible.

The location is perfect, the rooms are big ,confortable and very clean, for shopping you have the mall just in front, we have been staying in this hotel for 25 years and I never had a problem. Excellent

Good Hotel, Very well ubicated. nice Pool, next ti Aventura Mall, Big Rooms

Room was large, very clean and had a great view of the golf course. The staff was friendly - overall a great place to stay for $180 a night!

I was upgraded as soon as i arrived, so i was more than happy!! Great size room, great view, bathroom could have been a bit cleaner, staff very helpfull and friendly! The only problem i had was that the spa and salon is not undercover when walking from the hotel to the spa - not ideal when it is pouring with rain and you have just been to the salon!!

This is a wonderful resort with all the warmth and luxury one could imagine. When the kids were younger, my wife and I would bring them every year. It was one of their favorite places to visit. It is now a Fairmont property and as expected the quality is still exceptional.

We just loved our stay in Turnberry Isle....it feels like you are in the middle of Caribbean! The only problem we had was acoustics in Jasmine building, where we stayed. The walls are really thin, so you can hear everything in next door neighbor...ours snored all night, and we had trouble sleeping....in the morning, we could hear their TV, as if it was in our room....if you can, avoid this building so you can take the most of your stay... We loved it, but we couldn't rest as we could....what a shame! Anyway, our friends that stayed in a different building didn't have this problem and enjoyed their stay, a lot!

The hotel was very nice and the staff was very friendly.

Beautiful grounds and room. Huge pool with waterfall, lazy river and water slide. Staff couldn't find connecting rooms so they upgraded us (very nice). Room was huge with monstrous bathroom with whirlpool tub and separate rainhead shower. Asked for a crib on reservation and at check in. Nothing. Called an hour later. Nope. Went to dinner. Came back - still nothing. Finally called again 5 hours after checking in and had the crib delivered. Yikes!

A perfect weekend getaway - the facilities were lovely and very plush - the room was beautiful, the staff were attentive, the pool was the perfect spot to relax, and the food was delicious. My only complaint was location - it was a bit more removed from Miami than expected, so we ended up just spending our entire stay on site rather than deal with travelling back and forth to South Beach as we had originally planned.

I was very skeptical about how upscale this place really was. That skepticism went right out the window when I pulled up to this amazing resort. The staff was incrediable, the views inside the resort were breath taking. I actually spent more time in the resort then I did exploring Miami. The prices at the restaurant were a bit pricy, so I would recommend taking the time to explore restaurant across the street, which is a huge mall with great restaurants. Its very close to southbeach, and other sightseeing places. I loved the full gym, the waterfalls inside the pool area, and also the water slide. What a great place

After staying at the horrible Marenas "Resort" :@ Our flight got cancelled and we decided to make our stay worth so we looked at the rate in the Fairmont where we had wanting to stay for a while and found a great rate through Kayak, booked then through Orbitz. This resort is a-ma-zing. Everything is just fabulous, and we are looking forward to take our kids there, something extremely hard to find in Miami. Loved it!!!

the parking fees were expensive , it sgould have been disclosed

Excellent place to stay. We were treated very professionally but also very nicely by the staff. The facilities were awesome and beautiful. The only changes I would make would be to keep some of the amenities (like the beach and the golf courses) open later into the evening.

Room options

Junior Suite, 1 King Bed with Sofa bed, Balcony

King 1 | Sleeps 5

Deluxe Room, Balcony, Resort View

King 1 | Full 2 | Sleeps 5

Room, 1 King Bed, Balcony, Golf View

King 1 | Sleeps 3

Junior Suite, 1 King Bed with Sofa bed, Golf View

King 1 | Sleeps 5

Guest reviews for Turnberry Isle Miami

Everyone (2) Business (3) Couples (6) Family (10) Friends (1)
1
Everyone

This place was the absolute worst. Smelt moldy, there were ants everywhere , the female staff were very rude,and I did not feel comfortable or happy to stay. Not to mention they had a bug issue. I definitely will not be returning.

By on Aug 24, 2017

Review comment responded on Sep 1, 2017

Thank you for taking the time to write a review of your recent stay at the Turnberry Isle Miami, Autograph Collection. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences experienced. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Aventura.

5

location and service

Families

Great location and excellent customer service, difficult to receive room service after 1100

By on Aug 23, 2017

Review comment responded on Sep 1, 2017

Thank you for the feedback. We're so happy you had a great stay!

3

service was horrible. especially housekeeping.

Everyone

Everything was slow. 45 minutes to get a bellman upon departure. Instead of new coffee cup for cold coffee waitress just threw coffee on grass ( we were sitting outside). People making up rooms were always arguing with their colleagues. I had to twice ask them to take their discussion to a different part of hotel.

By , from h on Apr 1, 2017

4

business trip

BusinessTravelers

The hotel is nice but there is a huge problem for on line booking users. I booked a nice room on line but when I got there they put me into a wing that is about 40 years old and about to be torn down and rebuilt. Are they kidding me? I arrived and the person on the staff told me that I should have booked directly because they are renovating each building one at a time. My room had a bad carpet, dated fixtures and the chair for the desk was missing. The location is OK and the breakfast was first class. The restaurants are OK but expensive. Prices for food and drink are insane, as Steve Jobs would say. One vodka on the rocks was $17.00. All their restaurants charge a fixed 18 service fee.

By on Aug 11, 2015

5

my favorite place to stay

Families

This is one of my favorite hotels. The rooms are enormous in the Jasmine Building, although they are showing signs of aging. We arrived and the room that we originally checked into smelled of cigarette smoke. We made this know to the front desk, and were moved to another room. The staff were attentive as always. The restaurants on site were great. The golf courses are spectacular, although I did not get to play on this trip. We will be back.

By on Jun 17, 2015

5

beautiful hotel and atmosphere

Families

Went here for a four day vacation. The room was nice, the food was good. Beautiful golf course.

By on Dec 29, 2014

5

fantastic hotel

Families

Great place to stay multiple nights. Great staff, and all the amenities are incredible.

By on Nov 23, 2014

5

perfect

Families

The location is perfect, the rooms are big ,confortable and very clean, for shopping you have the mall just in front, we have been staying in this hotel for 25 years and I never had a problem. Excellent

By on Oct 19, 2014

5

family vacation

Families

Good Hotel, Very well ubicated. nice Pool, next ti Aventura Mall, Big Rooms

By on Sep 4, 2014

5

great stay

BusinessTravelers

Room was large, very clean and had a great view of the golf course. The staff was friendly - overall a great place to stay for $180 a night!

By on Aug 20, 2012