The Ritz-Carlton Bal Harbour, Miami

5.0 star property

Choose dates to view prices

Photo gallery for The Ritz-Carlton Bal Harbour, Miami

42-cm Smart TV with cable channels, TV, video-game console
View from property
On the beach, white sand, sun loungers, beach umbrellas
Lobby
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning

Explore the area

View in a map
10295 Collins Ave, Bal Harbour, FL, 33154
  • Place, Bal Harbour Beach
    ‪1 min walk‬
  • Place, Haulover Park
    ‪6 min walk‬
  • Place, Haulover Beach
    ‪10 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪37 min drive‬

Room options

Room, 1 King Bed, Balcony (View)

9.0 out of 10
Wonderful
(18 reviews)
  • Partial ocean view
  • 510 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Room, 2 Queen Beds, Balcony (View)

10.0 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 510 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

Room, 1 King Bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 510 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Room, 2 Queen Beds, Ocean View (Balcony)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 510 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

Suite, 1 Bedroom, Balcony (View)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial ocean view
  • 1147 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

Suite, 1 Bedroom, Ocean View (Balcony)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1147 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

The Ritz-Carlton Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 2800 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

The Bal Harbour Suite

  • Ocean view
  • 1657 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free wired internet

Suite, 2 Bedrooms, Non Smoking, Balcony (View), 2 Kings

  • Partial ocean view
  • 1657 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free wired internet

Suite, 2 Bedrooms, Non Smoking, Balcony (View), 1 King and 2 Queens

  • Partial ocean view
  • 1657 sq ft
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds
  • Free wired internet

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony), 2 Kings

  • Ocean view
  • 1657 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free wired internet

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony), 1 King and 2 Queens

  • Ocean view
  • 1657 sq ft
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds
  • Free wired internet

The Ritz-Carlton Suite, 2 Bedrooms (1 King, 2 Queens)

  • Ocean view
  • 2798 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free wired internet

Room, 1 King Bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

Suite, 1 Bedroom, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • Ocean view
  • 1152 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

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About the neighborhood

Bal Harbour

The Ritz-Carlton Bal Harbour, Miami places you 5.8 mi (9.3 km) from Aventura Mall. This 5-star hotel has 106 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • Baker's Haulover Inlet - 1 min walk - 0.1 miles
  • Bal Harbour Beach - 1 min walk - 0.1 miles
  • Haulover Park - 6 min walk - 0.4 miles
  • Haulover Sandbar - 7 min walk - 0.4 miles
  • Haulover Beach - 10 min walk - 0.6 miles

Getting around

  • Miami Golden Glades Station - 17 min drive
  • Miami Intl. Airport (MIA) - 45 min drive

Restaurants

  • ‪Flanigan's Seafood Bar and Grill - ‬19 min walk
  • ‪Makoto - ‬16 min walk
  • ‪Starbucks - ‬18 min walk
  • ‪Bal Harbor Bistro - ‬20 min walk
  • ‪The Vault at St Regis Bar - ‬16 min walk

About this property

The Ritz-Carlton Bal Harbour, Miami

Guests of The Ritz-Carlton Bal Harbour, Miami enjoy a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is available for USD 55 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a sauna, a hot tub, and meeting rooms.
42-cm Smart TVs come with cable channels and DVD players, and guests can stay connected with free wired internet. Pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Furnished balconies, iPod docks, and minibars are also standard. Housekeeping is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Exhale has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Free shopping center shuttle
  • Limo/town car service
  • Secured, covered valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 25 to 50 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Artisan Beach House
  • Water's Edge

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (42 inch wide door)
  • Grab bar near toilet (36 inches high)
  • Hand-held showerhead
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Portable shower seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2006
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-cm smart TV with premium cable channels
  • DVD player
  • iPod dock
  • Netflix
  • Pay movies
  • Video game console

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from April 6 2026 to December 6 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150.00 per accommodation, per stay, plus a deposit of USD 250 per stay
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 75.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150.00 per night
  • Resort fee: USD 88.80 per accommodation, per night
The resort fee includes:
  • Additional inclusions

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 25 to 50 per person
  • Covered valet parking fee: USD 55 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

One Bal Harbour
One Bal Harbour Resort
Ritz-Carlton Bal Harbour Miami Hotel
Ritz-Carlton Miami Hotel
Ritz-Carlton Bal Harbour Miami
One Bal Harbour Resort And Spa
One Bal Harbour Hotel Bal Harbour
Regent Bal Harbour
The Ritz-Carlton Bal Harbour, Miami Florida
The Ritz-Carlton Bal Harbour, Miami Hotel
The Ritz-Carlton Bal Harbour, Miami Bal Harbour
The Ritz-Carlton Bal Harbour, Miami Hotel Bal Harbour

Frequently asked questions

Are free cancellation options available at The Ritz-Carlton Bal Harbour, Miami?

The Ritz-Carlton Bal Harbour, Miami offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

What's there to see around The Ritz-Carlton Bal Harbour, Miami?

This hotel is located in Bal Harbour, a short 9-minute walk from Bal Harbour Beach and also 15 minutes on foot from Haulover Beach. You'll also find Miami Beach Beaches and Sunny Isles Beach Beach within a short drive.

Is there parking available at The Ritz-Carlton Bal Harbour, Miami?

Yes, secured valet parking is offered for USD 55 per night with in/out privileges. An electric car charging station is also available for guests.

Is there a spa at The Ritz-Carlton Bal Harbour, Miami?

Exhale is the hotel's spa and services include deep-tissue massages, Thai massages, hydrotherapy, and body wraps.

Are there luxury amenities available at The Ritz-Carlton Bal Harbour, Miami?

Yes, guests can indulge in luxuries such as an outdoor pool, an ocean-view restaurant, and a poolside bar at this hotel.

Does The Ritz-Carlton Bal Harbour, Miami feature a casino at the property?

No, The Ritz-Carlton Bal Harbour, Miami doesn't have a casino.

Is there an indoor pool at The Ritz-Carlton Bal Harbour, Miami?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at The Ritz-Carlton Bal Harbour, Miami?

This beachfront hotel offers plenty of amenities for couples including an ocean-view restaurant, an outdoor pool, and a poolside bar.

Does The Ritz-Carlton Bal Harbour, Miami have a hot tub?

No, but this hotel does have a sauna.

Does The Ritz-Carlton Bal Harbour, Miami have a restaurant that serves breakfast?

Yes, The Ritz-Carlton Bal Harbour, Miami has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does The Ritz-Carlton Bal Harbour, Miami allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at The Ritz-Carlton Bal Harbour, Miami for a fee of USD 150.00 per accommodation, per stay. The property also provides food and water bowls. A deposit of USD 250 per stay is collected.

Does The Ritz-Carlton Bal Harbour, Miami have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from The Ritz-Carlton Bal Harbour, Miami?

The closest major airport to The Ritz-Carlton Bal Harbour, Miami is Miami, FL (MPB-Public Seaplane Base), which is 14.9 mi away (41 minutes by car). Another top airport is Miami, FL (OPF-Opa Locka Executive), which is located 11.8 mi away (49-minute drive).

Are there rooms with balconies at The Ritz-Carlton Bal Harbour, Miami?

Yes, every guestroom at The Ritz-Carlton Bal Harbour, Miami comes with a furnished balcony and some offer ocean views.

Does The Ritz-Carlton Bal Harbour, Miami offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at The Ritz-Carlton Bal Harbour, Miami.

The Ritz-Carlton Bal Harbour, Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 338 out of 469 reviews
Rating 8 - Good. 60 out of 469 reviews
Rating 6 - Okay. 32 out of 469 reviews
Rating 4 - Poor. 19 out of 469 reviews
Rating 2 - Terrible. 20 out of 469 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
everything was excellent.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Payton Lorren

Liked: Cleanliness, amenities, property conditions & facilities
Had a very lovely stay here, Property was amazing, views were awesome.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very nice beach, and very nice staff.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

colleen

Liked: Staff & service, amenities, property conditions & facilities
Excellent in every way; especially the staff!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, excellent staff!
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property - been a few times and just perfect
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view, very nice staff.
Stayed 3 nights in Dec 2024
Verified

4/10 Poor

Daniel

Disliked: Amenities, property conditions & facilities
Not a 5 star in any area. Service and amenities Were no better than any 4 star hotel. Zero Perks no chairs available at the pool or beach Ridiculous 4pm checkin, dont you dare ask For a late check out. Remove the sign and this Is an average 3.5 to 4 star property. Zero reason To ever come back much better quality elsewhere
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Yolonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful views Awesome private beach and pool area very relaxing Look forward to visiting again
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Devyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was congenial and very accommodating!
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
Nice new property in a beautiful location. The service was a little less than usual for a RC.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Miami

Amazing hotel in a great location close to shopping and amazing restaurants.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Sara

Liked: Cleanliness, amenities
Nice stay although the hotel could use some touch ups , especially in pool area
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in Miami

Clean rooms, amazing views, quiet, great pool and beach and boat watching...a stellar property
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 5 nights in Sep 2022
Verified

10/10 Excellent

Nino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to experience a luxury aura.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
We really liked the property and everyone was very friendly and helpful throughout our stay. We would greatly recommend it and will be happy to come back next year.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Mengying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD LOCATION, GOOD SERVICE
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Ritz atBal Harbor Florida was fantastic. The service was second to none. I look forward to another stay.
 Beautiful city views
Beautiful city views
Wonderful sunsets
Boat watching at Haulover inlet
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great RC Property!

Very nice Ritz Carlton property! Beautiful views from room.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

DESIREE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure at the Ritz. Excellent customer service, clean and beautiful.
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel in North Miami Beach

Amazing hotel in a quiet section of North Miami Beach. The hotel was comfortably decorated, had great room amenities and the staff was very friendly and service oriented. Would definitely return when back in Miami Beach.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Samiyyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very accommodating. The property was clean and in excellent condition. We enjoyed all of the amenities!
Stayed 2 nights in Sep 2023
Verified

4/10 Poor

Kenneth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not deserving if Ritz Carlton name ot brand. Third stag here and each was worse than before. Property is magnificent but it is an ownership, management and training problem. Have stayed at Ritz Carltons all over the world and this is worst managed property. Made us wait for room until 5 minutes before 4 pm check in. Said hotel was fully booked which was a lie. Website showed 6 room categories immediately available gor our entire stat. Awakened at 7 am my maintenance workers talking outside our room. Gangsta rap videos playing loudly at pool bar. Just a poorly managed oroperty at every level.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Cinthya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was beautiful designed and appointed. We had a beautiful ocean view and the service was superb.
Stayed 2 nights in Apr 2024