This hotel is exelent for shopping in the sawgrass mall.
Excellent service, friendly and nice staff. I will recommend it.
This was one of the worst customer experience ever! At the check in, they had no idea that the reservation was for 2 nights, and housekeeping never went to the room saying the reservation was for 1 night, and nobody told me that I have to request housekeeping at front desk if I'm staying for over 1 night. And even worst, at the check out the person at front desk, Indira, was extremely rude and unpolite at the moment of letting her know what happened. Never staying again at Doubletree and considering not using Orbitz for reservations again. P.S. I'm a Hilton Honors member!
Loved it. The front desk staff are so lovely and helpful. Will definitely book again
Clean rooms and friendly service. Would reccomend
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We got around 10:00 pm the front desk lady was excellent. She took care of us gave us cookies, water. The room was clean and comfortable
The staff at the reception were fenomenal, always trying to do their best with any of my requests. I had a great stay and I recommend this hotel to anyone
Staff was exceptional, room was neat and tidy. The tv was off due to the weather but the staff came right away to fix it.
Everyone will probably mention the amazing cookies, but the staff is what makes a difference here. They are always kind and caring. Specially the drivers that take you to the mall, to the closest stores. They are great! The room is comfy but they seem a bit outdated in relation to the design (but I like how it is neutral)
The location is excellent, as it was a quick drive from the airport and is surrounded by tons of shopping and restaurants. The free guest parking was one of our favorite highlights. We never had trouble finding a great parking spot.
bathroom door can't close but everything else is good.
The front desk gave my husband a hard time checking in for us—even with my ID. There was no parking out front and I was in the car with our three kids. The beds were quite hard in my opinion, and the rooms need updating—the carpet, the tub was missing some pieces, etc. I expected a little more from the Hilton and for the price we paid.
Sawgrass Mills is a short stroll from DoubleTree by Hilton Hotel Sunrise - Sawgrass Mills, and other popular attractions like BB&T Center are within a mile (2 km). This 3.5-star hotel has 252 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour fitness center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.
All 252 air-conditioned rooms provide full-sized refrigerators/freezers, microwaves, and coffee makers. 37-inch LED TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free weekday newspapers, laptop-compatible safes, and ironing boards are also available.
Guests staying at DoubleTree by Hilton Hotel Sunrise - Sawgrass Mills enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
This hotel is exelent for shopping in the sawgrass mall.
Hi Frankie, Thank you very much for your kind rating of your recent stay. David
Excellent service, friendly and nice staff. I will recommend it.
Thank you very much for your kind feedback and rating of your recent stay. David
This was one of the worst customer experience ever! At the check in, they had no idea that the reservation was for 2 nights, and housekeeping never went to the room saying the reservation was for 1 night, and nobody told me that I have to request housekeeping at front desk if I'm staying for over 1 night. And even worst, at the check out the person at front desk, Indira, was extremely rude and unpolite at the moment of letting her know what happened. Never staying again at Doubletree and considering not using Orbitz for reservations again. P.S. I'm a Hilton Honors member!
Ernesto, I apologize for the bad guest experience you had during your recent stay. Rest assured that your comments are not taken lightly and have been reviewed with and used as re-training opportunity for the entire team. I hope you'll give us another opportunity to curate a better experience for you in the future. David
Ayman, Thank you very much for your kind rating of your recent stay. David
Loved it. The front desk staff are so lovely and helpful. Will definitely book again
Hi Katherine, Thank you and we can't wait to have you back with us! David
Clean rooms and friendly service. Would reccomend
Thanks for staying with us. We appreciate your feedback! David
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Thanks for staying with us. We appreciate your feedback! David
We got around 10:00 pm the front desk lady was excellent. She took care of us gave us cookies, water. The room was clean and comfortable
Hi Alex, Thank you for such great feedback on your recent stay. Your satisfaction is our highest priority. David Morrison Operations Manager
The staff at the reception were fenomenal, always trying to do their best with any of my requests. I had a great stay and I recommend this hotel to anyone
Hi Marco, We are very happy that you enjoyed your recent stay with us and we truly appreciate your taking the time to give us such great feedback. Please come back to see us again soon. David Morrison
Hi Wagner, Thank you for your feedback on your recent stay with us. We are happy that you enjoyed your guest experience and prime location. See you again soon! David