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Parrot Key Hotel & Resort

4.0 out of 5.0

Recent guest reviews

Very accommodating. Very clean . Staff very friendly. Valet service annoying No laundry service Hidden fees. Will never stay here again. Very difficult to say I liked dealing with the staff very friendly. Henry and Claudine are great people. The hotel was clean . I really didn't like having to surrender my car valet parking and having it Bill it to the room $16 dollars a day or else you can't park there. That was a nice tourist trap. Especially when they park your car in front of your room but you have to give your keys to the valet every time you enter and leave the property. I was explained that this is a conveyance " no it is annoying" Hidden fees ... In addition to the unwanted valet service you have a resort fee amount ing of $25 dollars per day. Matter not if you even use the pool. Then the icing on the cake. No laundry service. Was told to go down the block to another building a mile down the road to wash my clothes before going home. Parrot hotel beautiful expensive and inconvenient . I was explained to that I was informed that I should have read my emails better. Well that maybe true I 've should have read the fine print and maybe next time I'll have my lawyer read my trip itinerary before agreeing to book a trip anywhere . Not coming back to this resort

Defininiteky not a 5 star resort as advertised.It Is a nice, medium range resort but it should be improved. The four swimming pools are nice and quiet with luxuriant tropical vegetation. Our "water view room" had, in fact, no view of the water, since a bush has overgrown and the lagoon is not visible from the ground floor room. Which has, though, its advantages, since it has a sandy path . But we were told that, in order to actually have a water view, we should have booked a "waterfront room". Guests beware for the future. Service is not exactly a 5 star hotel ,especially at breakfast. Pancakes are horrible . Waffles are good. But they come with no fruit or any accompaniment whatsoever., despite their cost. When I asked for little jam /marmalade, as it is customary in breakfasts, I was thrown some small packages on the table, without even placing them nicely on little plate . Please teach some manners to the waitress, especially the grumpy robust lady. If you need any bottle of water for the night, beware, the restaurant is closed and, in any case, nobody would sell you a bottle . Go to the supermarket outside the resort, we were told. On the other side, I wish to praise the cleaning lady, our room was impeccably cleaned,and the shuttle driver, a nice boy from Haiti, who works up and down from resort to downtown and back from morning till tlate evening. location is nice But no amenities (food, beverage).only chairs and sunshade. Better change beach, there are plenty.

Friendly staff great environment beautiful hotel picture perfect

We've been coming here for about 4 years now and it's been wonderful every single time .

Uniquely friendly staff, beautiful resort grounds and room, perfect location, I highly recommend it.

We were booked for several day but only stayed one night because the room smelled like mold

We spent our honeymoon in Key West and chose Parrot Key after reading other reviews. We were not disappointed. This was a perfect spot for us to getaway and was very private. My only worry while booking was being so far from Duval but the complimentary shuttle to Duval made our worries disappear. I would highly recommend this location for anyone vacationing in Key West.

Room is clean, nice staff, great water front room view.

All stuff showed warm hospitality and professionalism, who made all the guests special. Although we had to wait our check-in and a special offer for much longer than expected, they all showed the urgency for the solutions. At the end, the little things made the difference from others.

Everything about this resort is charming. It is a restful place to stay at the end of a busy day. Easy access to so many activities.

terrible. We booked a hotel for a set of men from our company. The room was paid in full. They needed a credit card for incidentals We told them to give us an hour to provide this t them but to let the guys go to their rooms. They said no and they needed this right away. We stopped in the middle of the highway and tried to return the credit card authorization to them. They said this was not good enough and it had to be signed. They made the guys wait for 3 hours until they received the paper work the way they wanted it done. Very poor service and not helpful. Other hotels in the are have accommodated. Will not be staying here ever again. Will pay extra to stay in another hotel.

nice get-away. happy with our accommodations, loved the pool and bar/food area. happy to have jet-skiing available on premise. guides were nice and knowledgeable. happy to have convenient parking. will definitely visit again. staff was friendly.

I was disappointed with the overall experience. N my second night guests in the room next door decided to throw a party at 2 am . I called front door to discover no staff on grounds after 11 pm. A number was given to contact security which was disconnected. Finally at 3 a.m. I walked to main entrance and found security number on the door which was not the one on the recording. After three calls the drowsy security guard answered. At 3:15 am he arrived at the room next door to shut the party down. When I spoke to management the next morning they stated I should have called the police. Not the response I expected.I demanded a credit for the night which was given but I would never stay at Parrot key again.

Nice hotel. Enjoy my stay. Will come again.

Admittedly, the Parrot Key met our needs on a impromptu mini vacation helping to introduce us to Key West. Staff amiable eager to provide service, but there's too much emphasis on selling alcohol becoming off-putting. Chicken wings are the best I ever had but the menu is very limited. Television service is cumbersome not user friendly lacking any written instructions and no movie or cable selections. Our room was not cleaned until we had mentioned it to the front desk and floors did not appear clean finding the bottom of our feet dirty after walking on it. So although a 3 rating, and despite the other amenities being good i.e. pool and design of our room, the other issues and the cost do not make this a cost benefit for future consideration. We believe we are better served finding accommodations on Duval street given the issues identified and the cost of our room.

Pleasant Clean Comfortable Relaxing Usually Quiet Excellent Food Reasonably Priced Good Service

Was unaware of the $300 security deposit, until check it . If a place advertising free airport shuttle-- they should provide it.

It wasn't as close to activities or a beach as we hoped. Couldn't access the beach from hotel. Rooms were nice but no fridge. Also, you could hear the people in rooms beside and above us.

Great location - only a couple of miles from old town - close enough to be easy to get to - far enough to be away from the insanity of Duval Street. Were only there for one day - wish it could have been for a week.

Room smelled of mold I found hair in both bathrooms in the drains. Master sink was cloggedwhen I tried to pull the stopper out I discovered the sink drain was full of a very stinky gross goo not to mention the stains on the couch in the living room the TV did not work in the second bedroom. When I spoke to the staff and check out about the issues that I have encountered I received Hey less then expected concerned they seem to have no sense of urgency to my plite . But I was comforted with two free breakfasts to the resort for my discomfort which I promptly threw in the trash. Good luck and stay the hell away from there

Room options

Suite, 1 Bedroom (Water View)

King 1 | Sleeps 2

Garden King Guest Room

King 1 | Sleeps 2

Room, 1 King Bed (Water View)

King 1 | Sleeps 2

Suite, 2 Bedrooms (Water View)

King 1 | Sleeps 4

Guest reviews for Parrot Key Hotel & Resort

Everyone (25) Couples (72) Business (3) Family (47) Other (8) Friends (26)
2

nice hotel with great staff and many inconvenience

Everyone

Very accommodating. Very clean . Staff very friendly. Valet service annoying No laundry service Hidden fees. Will never stay here again. Very difficult to say I liked dealing with the staff very friendly. Henry and Claudine are great people. The hotel was clean . I really didn't like having to surrender my car valet parking and having it Bill it to the room $16 dollars a day or else you can't park there. That was a nice tourist trap. Especially when they park your car in front of your room but you have to give your keys to the valet every time you enter and leave the property. I was explained that this is a conveyance " no it is annoying" Hidden fees ... In addition to the unwanted valet service you have a resort fee amount ing of $25 dollars per day. Matter not if you even use the pool. Then the icing on the cake. No laundry service. Was told to go down the block to another building a mile down the road to wash my clothes before going home. Parrot hotel beautiful expensive and inconvenient . I was explained to that I was informed that I should have read my emails better. Well that maybe true I 've should have read the fine print and maybe next time I'll have my lawyer read my trip itinerary before agreeing to book a trip anywhere . Not coming back to this resort

By on Aug 26, 2017

3

waterview room without waterview! it's a 3 star h.

Everyone

Defininiteky not a 5 star resort as advertised.It Is a nice, medium range resort but it should be improved. The four swimming pools are nice and quiet with luxuriant tropical vegetation. Our "water view room" had, in fact, no view of the water, since a bush has overgrown and the lagoon is not visible from the ground floor room. Which has, though, its advantages, since it has a sandy path . But we were told that, in order to actually have a water view, we should have booked a "waterfront room". Guests beware for the future. Service is not exactly a 5 star hotel ,especially at breakfast. Pancakes are horrible . Waffles are good. But they come with no fruit or any accompaniment whatsoever., despite their cost. When I asked for little jam /marmalade, as it is customary in breakfasts, I was thrown some small packages on the table, without even placing them nicely on little plate . Please teach some manners to the waitress, especially the grumpy robust lady. If you need any bottle of water for the night, beware, the restaurant is closed and, in any case, nobody would sell you a bottle . Go to the supermarket outside the resort, we were told. On the other side, I wish to praise the cleaning lady, our room was impeccably cleaned,and the shuttle driver, a nice boy from Haiti, who works up and down from resort to downtown and back from morning till tlate evening. location is nice But no amenities (food, beverage).only chairs and sunshade. Better change beach, there are plenty.

By , from new york on Aug 23, 2017

5

great

Everyone

Friendly staff great environment beautiful hotel picture perfect

By , from miami on Aug 21, 2017

5

love it every single time

Everyone

We've been coming here for about 4 years now and it's been wonderful every single time .

By on Jun 3, 2017

5

excellent hotel in key west.

Everyone

Uniquely friendly staff, beautiful resort grounds and room, perfect location, I highly recommend it.

By , from Houston, Texas on Jun 1, 2017

2

room smelled like mold

Everyone

We were booked for several day but only stayed one night because the room smelled like mold

By on May 31, 2017

5

beautiful getaway!

Couples

We spent our honeymoon in Key West and chose Parrot Key after reading other reviews. We were not disappointed. This was a perfect spot for us to getaway and was very private. My only worry while booking was being so far from Duval but the complimentary shuttle to Duval made our worries disappear. I would highly recommend this location for anyone vacationing in Key West.

By , from North Dakota on May 31, 2017

5

nice hotel

Everyone

Room is clean, nice staff, great water front room view.

By , from Los Angelas on May 19, 2017

5

it is definitely a perfect vacation place.

Everyone
Tropical vacation paradise.

All stuff showed warm hospitality and professionalism, who made all the guests special. Although we had to wait our check-in and a special offer for much longer than expected, they all showed the urgency for the solutions. At the end, the little things made the difference from others.

By , from Central Florida on May 18, 2017

5
Everyone

Everything about this resort is charming. It is a restful place to stay at the end of a busy day. Easy access to so many activities.

By on May 10, 2017