Novotel Florianópolis4.5 out of 5.0
Recent guest reviews
This hotel was originally a Sofitel which in November 2016 was rebranded as a Novotel. This was my fifth stay at this hotel in two years so I know it quite well. Overall it is a good hotel, but I wouldn’t call it a great hotel. The rooms are somewhat dated with old beds and bedding, old carpet, old curtains, and old furnishings. However the rooms are still reasonably comfortable. The old TVs aren’t wall mounted which means I can connect my laptop with a HDMI cable which is great (this is not possible in the majority of Accor hotels – particularly their newer hotels). The hotel has an above average gym, and very nice pool with amazing views of the bay. The breakfast is reasonable, and you can often book the hotel at a reasonable rate. The hotel is centrally located (away from the beaches, but close to shops and restaurants). So what’s different between the old Sofitel and the rebranded Novotel? Firstly, Sofitel is Accor’s luxury five star hotel brand. Clearly this hotel was no longer considered premium enough to carry the Sofitel brand name, so it has been rebranded as Accor’s mid range Novotel brand. The biggest change is that the lobby and ground floor dining area have been completely refurbished and updated. The results look fantastic and are both modern and welcoming. The rooms are essentially the same (minus the premium toiletries). Other differences include: the hot-tub spa on the top floor has been removed, the Le Club loyalty program welcome drink no longer includes cocktails (the hotel used to offer a delicious caipirinha), and the uniforms have been updated (which are a vast improvement on what was one of the ugliest and unflattering uniforms in the industry). In other words, besides the ground floor refurbishment not much has changed. Overall our stay was good, however we did have several disappointing service issues. Firstly, we booked the hotel in October 2016 for a two night stay in November 2016. We booked directly through the Accor website and we booked it as a Sofitel. I find it difficult to believe that when we booked the hotel in October they didn’t have any knowledge that the hotel would be rebranded and refurbished within the next month (particularly as we also stayed in September and refurbishments were already in full swing). What was really disappointing about our stay was that prior to our arrival there was absolutely no communication from the hotel notifying us that the hotel had been rebranded. Firstly, there is the practical aspect that if it were our first time to Florianopolis we would have arrived expecting to find a Sofitel which no longer existed – this would have been quite confusing. Secondly, there is the basic courtesy of notifying us that the hotel had been rebranded, and some basic information of what had changed, why it had changed, and what to expect. The lack of communication was both sloppy and unprofessional and I am astonished that communicating with guests who had existing bookings was not one of the highest priorities of the team that oversaw the rebranding. It is quite a significant oversight. Secondly, when we checked into the hotel there was again no acknowledgement that the hotel had been rebranded. A simple ‘we notice that when you booked the hotel you booked it as a Sofitel’ would have been a good start. I also think it would have been appropriate to offer some sort of compensation in acknowledgement that guests had booked a 5 star luxury hotel but instead ended up staying at a mid-scale four star hotel (or at the very minimum a goodwill gesture in the form of drink or food vouchers or bonus loyalty points). I’m not sure how consumer law works in Brazil, but if it is anything like in most western countries, legally the hotel would have been required by law to provide some sort of compensation for promising something that they didn’t deliver. Accor has a pretty clear distinction between these two brands and what they offer and represent and although the changes might have been minor, I think any reasonable person would acknowledge that you can expect a more premium experience staying at a Sofitel to a Novotel. If I was more assertive I would have demanded some compensation, but firstly I don’t like confrontation, and secondly I was staying at the hotel to relax not fight for consumer rights. I was going to say something during the check-in, but the check in was so slow and cumbersome that by the end of the check-in I was too embarrassed to bring it up. That bring me to the third issue. The check in was too slow, and administratively sloppy. Overall, my interactions with Brazilian hotel employees have been overwhelming pleasant. The clerk that checked us in seemed like a nice guy but was rather unwelcoming and unfriendly. He seemed nervous and fumbled his way through the check in process. I requested to pay for the room upfront and when he quoted the balance it did not match back to my booking confirmation. To be clear, I booked directly through the Accor website and the booking confirmation clearly quotes the total price including all fees and taxes in the local Brazilian currency. This was at least the 10th time I have stayed at an Accor hotel in Brazil where there has been a mismatch between the price on the booking confirmation and the price the hotel has quoted. I am really at a loss to how this continues to happen as the price of the booking confirmation couldn’t be more authoritative. There is an endemic problem with Accor’s systems in Brazil which needs to be urgently fixed. My advice to management is to fix this problem once and for all and if this involves employees manually checking every single booking then so be it. I wonder how many customers have been overcharged by this hotel and I would suggest that any guest staying here check their invoice carefully. The clerk insisted that I pay the price in the hotels system and it was only after providing a copy of the booking confirmation with the correct price that he adjusted the figure in the hotels system (with much fumbling). The check-in process took 15-20 minutes which is totally unacceptable and unnecessary. The prior month I had six stays at Accor hotels in Europe where check-in never took more than 2 minutes and the invoice matched back to the booking confirmation on every occasion. It was pretty clear that European Accor hotels are light-years ahead of their Brazilian counterparts in administrative fundamentals. The fourth issue we had was in regards to some missing Le Club loyalty points from a stay 2 months earlier at a different Brazilian Accor hotel which we had unsuccessfully tried to resolve via phone and email on several occasions. We asked if we could use the reception phone to call Le Club to again attempt to solve our issue (the issue was caused by an system error completely out of our control and involved about 4000 points). The clerk recommended we use the phone in our room and when I asked if we would be charged for the call he said yes we would. Mind you, this was to resolve an issue with the very company that was proposing to charge us for contacting them. Given the exorbitant fees that hotels charge for phone calls (especially in Brazil) it was completely unreasonable to expect us to pay. This is really an astonishingly poor level of service which fails the most minimum standards of what I expect from even the most basic hotel. In the end we asked to speak to the Manager who quickly agreed that we would not be charged for any phone calls. When we initially attempted to resolve the issue with the missing points we were staying at a different Accor hotel and not only did the reception clerk find the appropriate phone number for us, but they also called Le Club on our behalf and assisted us with attempting to resolve the issue. The contrast at the Florianopolis Novotel couldn’t have been more stark. And I was particularly taken back by something the hotel manager said: ‘this hotel is an Accor franchise and anything that happens at other Accor hotels is outside our control.’ In this comment, the manager crystallised why there is such a big gap between the best Accor hotels and the worst Accor hotels. Both my partner and I are Le Club platinum members and in 2016 I had over ninety nights at Accor hotels. I can say with authority that this hotel offers a very average level of service and it offers Le Club loyalty members the absolute bare minimum – and I suspect this is because as a franchisee the only thing that is important is the hotels own bottom line, and not the Accor brand overall. This encounter was extrememly disappointing. The poor service aside I do like this hotel but I would think very carefully about staying here again, and I would probably only stay here again if there was a very good promotional price (I certainly wouldn’t stay at this hotel if the rate was anything north of 300 reais).
I am a frequent traveler, doing more than 6-7 trips per year. i have visited more than 30 countries and stayed in over 100 hotels. I have even stayed in few 3 and 4 stars hotels. however, this hotel was the worst hotel experience ever. To be fair, the room and facilities were OK.. and i am saying OK because they are not what you expect from what it is supposed to be as a 5 star hotel , but to be fair it can pass for a good 4 star hotel. (By the way, upon booking, we booked for a 5 star luxury sofitel hotel. however, upon arrival, we discovered that they changed the hotel to novotel without even letting us know!) Nevertheless, the service was a nightmare. let me put that into points: 1- upon arriving at the hotel, the porter saw us carrying our luggage. however, he didn't even bother to help us with the luggage until we asked him to do so. (remember this is supposed to be a 5 star hotel!!) 2- after getting into the rooms, i called the reception to ask for an electrical adapter. the receptionist told me that they were busy checking people in and asked me to call again!!! i am not a demanding person, and i was going to be satisfied if he told me that he noted down my request and will bring the adapters later once they are less busy. (note: i did call house keeping, but apparently, if you call anyone in the hotel, it directs you to the reception!!) Anyhow, i called again and they sent me someone with a used "shoe box" filled with used wires, charges, plugs.. basically everything but an adapter! when i asked him to find me an adapter, he apologised that this was all they had! 3- next day, i ordered breakfast in my room (by the way, breakfast in the restaurant is only till 10). i asked for an omelette. they brought a burnt one! i mean it was black coloured. the chef could obviously see that it was burnt but still preferred to serve it rather than remaking it again. 4- the swimming pool was filthy and out of order! 5- i ordered lunch one day, and because i was in a hurry, i asked them specifically about is the quickest dish they can make and they told me a soup that will take 10-20 mins to make. i waited 30 mins and called the room service again. as expected, it directed me to reception who promised to look into it and get back to me. i waited another 10 minutes and when he didn't call back, i called again and he straight away answered that the order just left the kitchen and its on its way to my room. few minutes later, someone called me from the kitchen asking what drink I have ordered!!!!!! i called the reception and i was totally upset. i told him that he didn't have to lie. how could it be that it left the kitchen when they are still wondering what drink i want!! i told him that i am going to complain to the manager and he responded that he is the manager!! as if saying: i am the boss and you can't do anything about it!!! 6- we came back one day late at night and we wanted to eat something. Yes, i admit that it was late, but heeey... it is a 24 hour room service in a 5 star hotel! it is even written in their room service menu.. when we called room service, the reception answered and told us that the chef is sleeping and they have to wake him up!! so we waited for more than an hour and a half to get our meal. 7- by the way, my friend and I ordered like 5 times from room service during our stay, and we never had a 100% satisfying experience with any of them. every time something goes wrong like sending us the wrong order or stuff like what i mentioned above. 7- on the final day, we checked out at 12 noon and we called reception to send us someone to pick up our luggage. they said that the porter is in lunch break and asked us to carry our luggage down!! even when we went down there was a queue waiting to check out because everybody is out for lunch and there was only 1 receptionist!! so you can imagine, at 12... when it is time for everyone to leave the hotel... everybody is out for lunch!!! 8- the hotel did send me a satisfaction survey by email and i did score them badly. there was a small space to write why i felt bad about the hotel and i wrote: "there is no enough space to write down what i went through".. they did send me an email apologising.. but it was clear that it was a computer generated email that is sent automatically to everyone who gives them a bad score and they didn't even bother to ask what complains i had. I wasn't expecting an apology or a compensation because clearly this will be the last time i use this hotel, but at least you expect from a 5 star chain hotel to be more interested to see what went wrong!!
Great location near from everything, the swimming pool in front of the sea good panoramic view, the room is good, gym is ok, loved the sauna because working very well and staff are friendly..but only breakfast need to change everyday or put new menu..
We ask and PAY for a sofitel-luxery hotel and ged a novotel hotel, Like you buy a Mercedes car and you get a Citroen car!!! You dont do this without anny warning. no upgrade , reduce of price or nothing even when i complane about this! i feel that i am stolen this is not the way it have to go. i had a super expirience in sofitel Macau and the difference was like day and night
The main reason to book a room in this hotel was the swimming pool! But when I arrived the pool was closed for the week 😥 my room was on the 7th floor on one of the sides of the building, but even it was really noisy I had the feeling to sleep on the street. But the worst was the second day of my stay when I came back after a day walk I found the door of my room open! The door stayed open the all day. I also tried the sauna and it wasn't a great experience it's too old and not well done, when the place gets hot from the roof fall hot drops of water. 😩Really disappointed I expected much more! 🤐
Have a great location, in front of the sea. The rooms have a good size, the bed is good. The gym is good. I ordered an omelette with salad for breakfast which was not being served, and they made it for me.
The hotel is located by the sea, and you can take a walk by the sea. The atmosphere of the room is luxury, shower supply plenty of water, breakfast is excellent. I would like to stay again when I come back to Florianopolis.
As a Le Club Accor Gold member I was lucky enough to be upgraded to a Superior Room with a partial sea view. The check-in was efficient and friendly. The room and bathroom were very small lacking storage space, and the interior seemed to be in need of refurbishment. Although the view was nice, the window was so badly isolated that it did not hold back the street’s noises. However, my experience at the pool was simply amazing as it is located on the top floor with a breathtaking view of the sea and the city’s skyline. Unfortunately, I was unable to access the gym due to repetitive problems with my room card. The breakfast buffet was a bit disappointing due to the darkness in the room, its small size and the lack of coffee service. While the choice was okay, the quality left room for improvement. You find an extensive review and more pictures on traveluxblog.com!
Had a good experience during my stay in Sofitel Floripa. A few of the front desk staff speak English so there was someone to translate when I had questions. Room was decent size and had a partial view of the water. I enjoyed the breakfast selection. Had a relaxing time at the pool area which is located on the rooftop overlooking the water and the city center. Pool is on the small side but the location & view made up for it. The hotel is in a convenient location, lots of restaurants and shoppes nearby. There is also a park/walking trail across the hotel. Won't hesitate to stay here again if the opportunity arises.
hotel very well located in front of the ocean in one of the leading and largest avenues of Florianopolis. centralized area with many restaurants, bars, cafes and shopping malls nearby. distance of approximately 20 minutes from the airport. there is a huge boardwalk facing the ocean ideal for walking and relaxation. good movement of people. good breakfast, bathroom in good condition, very clean room, no smells and neat. the cable TV and free internet are bad, few channels and slow internet.
Located in Downtown Florianopolis within a 5-minute walk of Museu do Homem do Sambaqui, Novotel Florianópolis is within a 15-minute stroll of Beiramar Shopping Center. This 115-room, 4.5-star hotel has free breakfast, an outdoor pool, and free in-room WiFi. Luz Square and Benjamin Constant Square are a short walk away.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a pub. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
The 115 rooms are air-conditioned and have an array of amenities, including minibars, safes, and phones. Guests can expect free WiFi and LCD TVs with cable channels and DVD players. Hair dryers and desks are also standard.
At Novotel Florianópolis, guests enjoy an outdoor pool, a fitness center, and a sauna. Valet parking is offered for BRL 32.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 1121 reviews