There is no disclosure on your website nor the reservation that all the hotel amenities are under renovations so we came to a vacation hotel to find out that the pool is not working, nor the spa, nor the gym. No prior disclosure, not nice
This hotel is a clean modern hotel, but I always lower my notice for hotels that charge for Internet. The options were far and few for instance, if you bought an internet card at 10pm the min u can purhcase is 6 hours, so if you use it for 15 miutes, then goto bed, you loose all your time. This is totally upsetting! I was on the 3rd floor and bass from a club of some sort went on from 11pm - 2am each night, so maybe get a higher floor. Breakfast was simple and small. Dont expect much, Check in staff is always friendly. So all in all, I do not like hotels that charge for internet!
Located in Florianópolis Centro within a short walk of Beiramar Shopping Center, Novotel Florianópolis is within a mile (2 km) of other popular sights such as Hercilio Luz Bridge. This 4-star hotel welcomes guests with 115 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
This hotel serves as home to a pub, along with a restaurant that specializes in Italian cuisine. Get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Minibars, hair dryers, and safes are also available. Housekeeping is available on request.
At Novotel Florianópolis, guests enjoy a full-service spa, an outdoor pool, and a gym. Valet parking is available for BRL 45.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this beach hotel include a rooftop terrace, free WiFi in public areas, and a conference center.
There is no disclosure on your website nor the reservation that all the hotel amenities are under renovations so we came to a vacation hotel to find out that the pool is not working, nor the spa, nor the gym. No prior disclosure, not nice
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
This hotel is a clean modern hotel, but I always lower my notice for hotels that charge for Internet. The options were far and few for instance, if you bought an internet card at 10pm the min u can purhcase is 6 hours, so if you use it for 15 miutes, then goto bed, you loose all your time. This is totally upsetting! I was on the 3rd floor and bass from a club of some sort went on from 11pm - 2am each night, so maybe get a higher floor. Breakfast was simple and small. Dont expect much, Check in staff is always friendly. So all in all, I do not like hotels that charge for internet!
Olá, Agradecemos a sua avaliação e esperamos em Breve o seu retorno