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Hotel City

3.0 star property
Hotel connected to the convention center in Florence with a 24-hour front desk

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Photo gallery for Hotel City

Reception
View from room
Front of property
Lobby sitting area
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

View in a map
Via Sant'Antonino 18, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪2 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪5 min walk‬
  • Place, Piazza del Duomo
    ‪6 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪11 min drive‬

Room options

View all photos for Twin Room

Egyptian cotton sheets, premium bedding, down comforters

Twin Room

  • Sleeps 2

View all photos for Double Room with Private External Bathroom

Egyptian cotton sheets, premium bedding, down comforters

Double Room with Private External Bathroom

  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, down comforters

Standard Double Room

7.8 out of 10
Good
(7 reviews)
  • 172 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room

9.6 out of 10
Exceptional
(5 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 194 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Comfort Triple Room

Comfort Triple Room | Egyptian cotton sheets, premium bedding, down comforters

Comfort Triple Room

9.0 out of 10
Wonderful
(8 reviews)
  • 248 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Suite

Family Suite | Egyptian cotton sheets, premium bedding, down comforters

Family Suite

  • 366 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double Room With Private External Bathroom

Egyptian cotton sheets, premium bedding, down comforters

Double Room With Private External Bathroom

  • Sleeps 2

View all photos for Deluxe Double Room

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room

  • Sleeps 2

View all photos for Comfort Triple Room

Egyptian cotton sheets, premium bedding, down comforters

Comfort Triple Room

  • Sleeps 3

View all photos for Family Suite

Egyptian cotton sheets, premium bedding, down comforters

Family Suite

  • Sleeps 4

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, down comforters

Standard Double Room

  • Sleeps 2

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The price is $310
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About the neighborhood

Florence

Located in Historic Centre of Florence, Hotel City is within a 5-minute walk of popular attractions such as Basilica of Santa Maria Novella and Piazza di Santa Maria Novella. The 20 rooms at this 3-star hotel include minibars, Smart TVs, and soaking bathtubs. Centrally located in Florence, the hotel is connected to the convention center and also a short walk from Cathedral of Santa Maria del Fiore and Piazza del Duomo.

What's nearby

  • Piazza di Santa Maria Novella - 2 min walk - 0.1 miles
  • Basilica of Santa Maria Novella - 3 min walk - 0.2 miles
  • Cathedral of Santa Maria del Fiore - 5 min walk - 0.3 miles
  • Piazza del Duomo - 6 min walk - 0.4 miles
  • Ponte Vecchio - 9 min walk - 0.5 miles

Getting around

  • Unità Tram Stop - 2 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 5 min walk
  • Florence Airport, Peretola (FLR) - 27 min drive

Restaurants

  • ‪Ciro & Sons - ‬1 min walk
  • ‪Alibi Craft Beer & Kitchen - ‬1 min walk
  • ‪Lorenzo de'Medici - ‬2 min walk
  • ‪banana bar - ‬1 min walk
  • ‪Trattoria Da Guido - ‬1 min walk

About this property

Hotel City

Hotel connected to the convention center in Florence with a 24-hour front desk
At Hotel City, guests have access to free WiFi in public areas, a computer station, and local meal delivery service. Valet parking is available for EUR 35 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, access to locker space, and securing valuables. Additional amenities include an ATM, a reception hall, and a TV in a common area.
Guests can expect to find free WiFi and 32-inch Smart TVs with digital channels and Netflix. Beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Free minibar items, safes, and desks are other standard amenities.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (EUR 35 per day)
  • Secured, covered extended parking on site (EUR 35 per day)

Things to do

  • Private wine tours
  • TV in common areas
  • Wine tasting room
  • Wine tours

Family friendly

  • Changing table
  • High chair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Lockers
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (24 inches high)
  • Smooth flooring in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Mosquito nets
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Free minibar (limited items)
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Printer
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for EUR 60.0 per day
  • Cribs/infant beds are available for EUR 5.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered valet parking fee: EUR 35 per day
  • Covered extended parking fee: EUR 35 per day
  • Crib (infant bed) fee: EUR 5.0 per day
  • Rollaway bed fee: EUR 60.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day. Driving? For a fee, this property offers valet parking, along with extended parking.
Property Registration Number IT048017A1QZJFLSUP

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel City Hotel
Hotel City Florence
Hotel City Hotel Florence

Frequently asked questions

Are free cancellation options available at Hotel City?

Hotel City offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What is there to do near Hotel City?

This hotel is situated in Historic Centre of Florence, just steps from Piazza di Santa Maria Novella, and within a 10-minute walk of Cathedral of Santa Maria del Fiore and Piazza del Duomo. You'll also find Piazza della Signoria and Palazzo Vecchio less than a mile away.

Will I be able to park at Hotel City?

Yes, secured valet parking is offered for EUR 35 per day.

Does Hotel City feature a casino?

No, Hotel City doesn't have a casino.

Is there an indoor pool at Hotel City?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel City?

Amenities that appeal to couples at this hotel include Champagne service, a soaking tub, and a meal delivery service.

Does Hotel City have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel City have a restaurant that serves breakfast?

No, Hotel City doesn't have a restaurant that serves breakfast.

Does Hotel City allow pets to stay free of charge?

No, pets aren't allowed at Hotel City.

Are there connecting rooms at Hotel City?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel City?

The closest major airport to Hotel City is Florence Airport, Peretola (FLR), which is 4.5 mi away (27 minutes by car).

Are there rooms with balconies at Hotel City?

No, at Hotel City, there aren't any guestrooms that list a balcony.

Hotel City Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 137 out of 222 reviews
Rating 8 - Good. 52 out of 222 reviews
Rating 6 - Okay. 24 out of 222 reviews
Rating 4 - Poor. 7 out of 222 reviews
Rating 2 - Terrible. 2 out of 222 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mathanki

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here one night in between Lucca and Venice. We had a pleasant stay. The staff at the reception were really friendly and helpful. They promptly responded to messages and kindly let us store baggage for a day free of charge.
Stayed 1 night in Aug 2025

10/10 Excellent

Albert

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
Close to sites. Very friendly and helpful staff.
Stayed 3 nights in Aug 2025

4/10 Poor

Hatem

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great staff but hotel sucks. In dire need for renovation. Very very noisy outside at night, thank God for soundproof windows.
Stayed 2 nights in Jul 2025

4/10 Poor

Carrie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk staff were kind, but the bed and pillows were rock hard, the shower drain didn't work and so the shower was overflowing, there was hair on the floor and on my bed from someone other than me (!! Gross!!) and it was really Hot because the AC was barely functional.
Stayed 1 night in Aug 2025

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

LEONCIO

Traveled with group
Liked: Cleanliness, property conditions & facilities

Firenze Bella!

Hotel is centrally located close to main attractions. Room was little small for three people and service was average as the day of the departure the elevation was stuck and need to carry the big luggage downstairs. Great service to get a taxi.
Stayed 1 night in Aug 2025

10/10 Excellent

Biljana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nam kyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Enas

Traveled with family
Liked: Cleanliness, staff & service
Everything was perfect but the only problem we faced was the air conditioning isn’t as cold as we’d like but the location is perfect the staff is perfect.
Stayed 2 nights in Aug 2025

4/10 Poor

PHILIPPE

Disliked: Cleanliness, property conditions & facilities, room comfort

Vieillot

Bien situe tres proche du duomo mais hotel tres vieillot Climatisation poussive Bruyant Receptionniste tres aimable Parking a proximite payant 40€/j Pas de petit dejeuner Menage de la chambre sommaire
Stayed 2 nights in Aug 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service
(4.5/5) Overall, this hotel was very nice! The staff was very friendly and nice. The only issue I had was that in before booking, the details and information of the hotel said there was Air Conditioning. There was no fan or Air conditioning in the rooms. There is only air conditioning in the lobby. That was my only complaint.
Stayed 2 nights in Aug 2025

8/10 Good

Marco

Stayed 2 nights in Aug 2025

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location. The listing said it included breakfast but when we arrived we were told that the breakfast was unavailable due to renovations to the dining room.
Stayed 2 nights in Jul 2025

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay with Excellent Staff and Clean Facilities I had a very positive experience at this hotel. It’s just a five-minute walk to the train station, making it super convenient for getting around. The area outside felt safe and well-maintained, which added to the overall comfort of the stay. The hotel itself was very clean, and the bathroom had excellent water pressure in the shower—a small detail that made a big difference. The towels were high-quality, and the air conditioning was impressively cold, which was much appreciated during the warm weather. The beds were on the smaller side—even smaller than standard twin beds—and not the most comfortable, but still fine for a short stay. One of the highlights was the staff, who were friendly, helpful, and accommodating. They even stored our bags for the day after checkout, which was a huge help. Overall, I’d definitely recommend this hotel for its cleanliness, convenience, and outstanding service. A great choice for travelers looking for a solid and safe place to stay.
Stayed 1 night in Aug 2025

6/10 Okay

michael

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
staff was great, a/c wasn't. it was hot in Florence and the a/c did not keep up, the room was spartan, you can do better close by.
Stayed 1 night in Jun 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is kind, helpful and efficient
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We really appreciate the staff

Room was clean, condition good, location excellent; staff nice, friendly, patient and helpful. After we already left Florence, we found out that my wife lost a pair of diamond earrings that were very important to her in the room. We called the hotel. The staff searched for them in the room and found them, and made arrangements for us to get the earrings back. If allowed in this rating system, I'd give Hotel City 20/10.
Stayed 2 nights in Jul 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming and helpful staff.
Stayed 2 nights in Jul 2025

6/10 Okay

Dursun

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was super nice but the hotel was smelly, old and very outdated. The room was small.
Stayed 2 nights in Jul 2025

10/10 Excellent

Doneva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ganesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location walking distance from all important sites
Stayed 2 nights in Jul 2025

10/10 Excellent

Susan

Traveled with family
Friendly and helpful front desk staff, and great location for exploring the city
Stayed 2 nights in Jul 2025

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very nice and the staff are so friendly and helpful. The only thing lacking is A/C or at least a ceiling fan. The hotel is clean and the room and bathroom was very spacious and updated.
Stayed 1 night in Jul 2025

4/10 Poor

Shaiful

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom was not in the room
Stayed 1 night in Jul 2025

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful room, and the front desk has someone attending 24 hours per day. They were always very friendly and helpful! We loved it.
Stayed 2 nights in Jun 2025