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Dimora Palanca Boutique & SPA

5.0 star property
VIP Access

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Photo gallery for Dimora Palanca Boutique & SPA

A building with a white facade, multiple arched windows, and a well-maintained garden with outdoor seating.
A modern bedroom with a curved bed, a walk-in closet, and a built-in seating area.
A dining area with two round tables, each surrounded by four chairs, and a large, ornate chandelier above.
A hotel room with a bed, a desk with a computer, a TV, and a view of the outside.
A modern interior with a curved sectional sofa, a staircase, and a wall with built-in lighting.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Via della Scala, 72, Florence, FI, 50123
  • Place, Leopolda Station Exhibition Center
    ‪6 min walk‬
  • Place, Piazza di Santa Maria Novella
    ‪10 min walk‬
  • Place, Basilica of Santa Maria Novella
    ‪11 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪5 min drive‬
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Room options

View all photos for Deluxe Double Room Single Use, 1 Double Bed, Private Bathroom

A bedroom with a large bed, a headboard, a framed picture on the wall, and a door to the right.

Deluxe Double Room Single Use, 1 Double Bed, Private Bathroom

  • 183 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed, Non Smoking, Tower

A modern hotel room with a large bed, a desk, and a view of the outdoors.

Superior Room, 1 Double Bed, Non Smoking, Tower

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Double Room, Garden View, Annex Building

A hotel room with a large bed, a desk with a lamp, a chair, and a small table.

Classic Double Room, Garden View, Annex Building

  • Garden view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite

A hotel room with a large bed, a chair, a desk, and a window with curtains.

Junior Suite

8.8 out of 10
Excellent
(3 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Honeymoon Suite, Garden View, Garden Area

A modern bathroom with a large bathtub, a potted plant, and a window providing natural light.

Honeymoon Suite, Garden View, Garden Area

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Suite, Sauna, Executive Level

A bedroom with a bed, a bench, a painting, and a window with sheer curtains.

Deluxe Suite, Sauna, Executive Level

  • 506 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Suite, Garden View, Garden Area

A hotel room with a bed, a desk, a chair, a lamp, and a door leading to another room.

Family Suite, Garden View, Garden Area

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Junior Suite with Jacuzzi

A hotel room with a large bed, a desk, a chair, a small table, a desk lamp, and a window with curtains.

Junior Suite with Jacuzzi

  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Double classic Patio

Premium bedding, down comforters, pillowtop beds, minibar

Double classic Patio

  • 182 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

DOUBLE CLASSIC

  • Sleeps 4
  • Free WiFi

DOUBLE CLASSIC GARDEN VIEW

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Florence

Dimora Palanca Boutique & SPA places you in Historic Centre of Florence, within a leisurely stroll of popular sights such as Piazza di Santa Maria Novella and Basilica of Santa Maria Novella. This 5-star hotel has 20 guestrooms and offers conveniences like a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • Leopolda Station Exhibition Center - 6 min walk - 0.4 miles
  • Piazza di Santa Maria Novella - 10 min walk - 0.5 miles
  • Basilica of Santa Maria Novella - 11 min walk - 0.6 miles
  • Fortezza da Basso - 11 min walk - 0.6 miles
  • Cathedral of Santa Maria del Fiore - 16 min walk - 0.9 miles

Getting around

  • Porta al Prato Station - 5 min walk
  • Porta al Prato - Leopolda Tram Stop - 5 min walk
  • Florence Airport, Peretola (FLR) - 20 min drive

Restaurants

  • ‪The Social Hub Belfiore - ‬6 min walk
  • ‪Caffè Arcobaleno - ‬5 min walk
  • ‪Il Gusto Di Xinge - ‬2 min walk
  • ‪Haveli - ‬3 min walk
  • ‪Le Sorelline WineBarCafè - ‬4 min walk

About this property

Dimora Palanca Boutique & SPA

Guests staying at Dimora Palanca Boutique & SPA enjoy access to a full-service spa, in-room fitness, and free WiFi in public areas. Self parking is offered for EUR 20 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include coffee/tea in a common area, a hair salon, and a porter/bellhop.
Guests can expect to find free WiFi and plasma TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and bathrobes, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Minibars, espresso makers, and free local calls are also available. Change of towels is available on request.
Recreational amenities at the hotel include in-room fitness.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Dimora Palanca SPA. Services include massages.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (EUR 20 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 30 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar Dimora Palanca
  • Ristorante Dimora Palanca

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Elevator (31 inch wide door)
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Built in 1850
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Workout equipment

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 30 per pet (varies based on length of stay)
  • 1 total (11 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for EUR 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 15 for children
  • Uncovered self parking fee: EUR 20 per day
  • Pet fee: EUR 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 30.0 per day
  • Spa fee: EUR 35 per person per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).
Property Registration Number IT048017A1U7SQK9MM

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Dimora Palanca
Dimora Palanca & Spa Florence
Dimora Palanca Boutique & SPA Hotel
Dimora Palanca Boutique & SPA Florence
Dimora Palanca Boutique & SPA Hotel Florence

Frequently asked questions

Is free cancellation available at Dimora Palanca Boutique & SPA?

Dimora Palanca Boutique & SPA offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Dimora Palanca Boutique & SPA?

As of Aug 1, 2026, prices found for a 1-night stay for 2 adults at Dimora Palanca Boutique & SPA on Aug 17, 2026 start from $238, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Dimora Palanca Boutique & SPA?

This hotel is situated in Historic Centre of Florence within a short 11-minute walk of Piazza di Santa Maria Novella and also 17 minutes on foot from Cathedral of Santa Maria del Fiore. You'll also find Piazza del Duomo and Ponte Vecchio less than a mile away.

Will I be able to park at Dimora Palanca Boutique & SPA?

Yes, uncovered parking is offered for EUR 20 per day. Though parking is available on request, wheelchair-accessible parking is also available.

Is a spa located at Dimora Palanca Boutique & SPA?

Dimora Palanca SPA is the hotel's full-service spa and services include massages.

Are there luxury amenities available at Dimora Palanca Boutique & SPA?

Yes, guests can indulge in luxuries such as a restaurant, champagne service, and in-room massages at this hotel.

Does Dimora Palanca Boutique & SPA have a casino on the premises?

No, Dimora Palanca Boutique & SPA doesn't have a casino.

Will I find an indoor pool at Dimora Palanca Boutique & SPA?

No, there is no indoor pool at this hotel.

Is Dimora Palanca Boutique & SPA good for couples?

There are many amenities for couples at this hotel, including champagne service and in-room massages as well as a restaurant.

Does Dimora Palanca Boutique & SPA have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Dimora Palanca Boutique & SPA feature a restaurant that includes a breakfast menu?

Yes, Dimora Palanca Boutique & SPA serves buffet breakfast for a surcharge each morning at Ristorante Dimora Palanca.

Will Dimora Palanca Boutique & SPA allow pets to stay for free?

Although they can't stay for free, pets are welcome at Dimora Palanca Boutique & SPA for a fee of EUR 30 per pet, per stay. The property also provides food and water bowls.

Does Dimora Palanca Boutique & SPA have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Dimora Palanca Boutique & SPA?

The closest major airport to Dimora Palanca Boutique & SPA is Florence Airport, Peretola (FLR), which is 3.6 mi away (20 minutes by car).

Can I book a room with a balcony at Dimora Palanca Boutique & SPA?

Yes, some guestrooms at this hotel offer either a furnished balcony/patio and a deck/patio where guests can enjoy garden views.

Dimora Palanca Boutique & SPA Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 54 out of 68 reviews
Rating 8 - Good. 5 out of 68 reviews
Rating 6 - Okay. 4 out of 68 reviews
Rating 4 - Poor. 3 out of 68 reviews
Rating 2 - Terrible. 2 out of 68 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very friendly staff and great location just outside hustle and bustle of Florence.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and quiet. Would stay there again.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Joris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Very, very friendly staff!
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful! Our room was beautiful and clean. The staff was outstanding and the food was great!
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I particularly love the authenticity of the building being hundreds of hundreds of years old and yet well cut, beautiful staff beautiful spa only lacking in the dining aspect but everything else was perfect. Highly recommend but recommend going out for dinner.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was great for our needs. It was very convenient for us because it had parking on the premises. The staff was amazing and the king room was beautiful. The only drawback is that it was a bit of a walk from the city center.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot give this property and its staff enough credit! From our our excellent check-in with Elisa to any issues we’d need in the evening with, Jacobo, all of our needs were met. The chic, yet comfortable interiors were a breath of fresh air. The property and our bedroom were impeccable! I will recommend this hotel to my friends and family and will absolutely stay here agin!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here. Excellent property, staff and the hotel is top notch
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

KA CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent services

Exceptional services Beautiful hotel
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Suha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Florence

The hotel’s location is fantastic, and the staff are friendly and responsive.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Quiet. Room was extremely spacious, modern, comfortable and impeccably clean. Great espresso in the room! The staff was extremely courteous. The location was perfect. Quiet area, yet walkable to all of Florence’s main attractions. 8 minute walk from the train station which was great for travelling, and most organized tours leave from around there. Would absolutely stay here again.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Vandana

Liked: Cleanliness, amenities, property conditions & facilities
The staff went out of their way to be helpful with all queries
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and we loved staying there! Staff was accommodating! Hotel was a bit further from attractions and restaurants than we expected.
Stayed 4 nights in Oct 2022
Verified review

10/10 Excellent

Noluthando

Liked: Cleanliness, amenities, property conditions & facilities
It’s a lovely small hotel. Rooms modern furnished and quite spacious. Bathtubs a jacuzzi. Loved the hotel save for a very limited breakfast menu.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness
This property is a jewel 💎 I absolutely loved the staff, everyone so kind. Keep it up!!
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Loves it!
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

James

.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gia was exceptional. He went out of his way to make us feel welcome and went above and beyond for us. This boutique hotel is a must stay. The thoughtful architecture, atmosphere, and small details all stand out. The bedding was luxurious and comfortable and the shower and products were outstanding. We can’t wait to visit again soon. 5 stars.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay however we wouldn’t say it is a 5 star more a very good 4 star. No coffee/tea making facilities in room and breakfast choice quite limited. Staff were friendly.
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Haddil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elopement Stay

We had our elopement at this amazing hotel. Really lovely staff and concierge, made us feel like royals. The spa area is extraordinary and private. The suite is stunning with a jacuzzi and turkish steamroom. (Beautiful ceiling fresco in the bedroom). It's a neat boutique hotel with history back to 1860's. There's space for parking but it's not far from the centre, a short walking distance.
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

bonnie

Liked: Cleanliness, staff & service, property conditions & facilities

Hmmmm

A beautiful hotel that lacks an atmosphere. Lovely room but the linen needs a serious makeover; it was not a 5* linen!! The room needs a coffee machine as at £300 a night and being offered coffee in the morning, was not expecting a €30 bill for a simple drink!!! A rip off! And
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Kamalesh

Liked: Staff & service
The bathroom had a sewage smell which they tried to fix - with partial success. Breakfast was not good. Room temperature could not be set thru room thermostat - you need to call guest services and tell them the temperature you want & then they set it. Their concierge services seems to be third party - only reachable thru WA messages! They take little interest in really helping you - not surprising given the exchange is mandated thru WA. Overall very disappointing for a property that labels itself as a 5-star.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty property but the location is very loud and inconveniently located. The staff was very kind and efficient but I arrived around 7:00pm at the end of a very long drive to find that the kitchen was closed and there were no reservations to be had nearby. Settled for a pizza from the closest place, an hour round trip when you added waiting for the pizza. I resigned myself to a long bath instead only to find that the jets did not function. Not exactly the 5 star experience I was anticipating on my last night in Italy.
Verified review

8/10 Good

Lynne

Liked: Cleanliness
The property is extremely well appointed from a design standpoint, but there is a serious lack of sufficient staffing to operate at the standards of a five star hotel. There is no one around in the evening except one person at the front desk who is trying to check in latecomers, order taxis, make dinner reservations and deliver room service. The bar was closed and there is no restaurant other than at breakfast. Room service is a bar type menu, I cannot quite fathom how you can design such a beautiful hotel and not staff it properly. Plus the parking is very tricky, and the streets surrounding the hotel are high traffic, busy streets with buses and trams. The neighborhood is not that far from the center but the walk is quite unattractive. It is, however, close to the train station, so that is a positive if you are arriving by train. I drove. I would consider staying again only when they finish the spa, restaurant and bar. In the meantime, one should prepare to seek out these facilities elsewhere. A positive recommendation goes to Klaudija and Matteo. They did their best to help me…
Stayed 3 nights in Mar 2024