Booked this last minute from a flight cancellation. The staff was great and very accomodating with recommendations and stowing our luggage long after check-out. The room itself was so-so: had a smell, air conditioner made the room humid, no hand towells, and missing outlets left open for some reason. Rated a 4 star online, but in Italy all 4's are really 3's. All-in-all, it served it's purpose and was close to the train station. ✌️
The location was great, the hotel need more cleaning, everything was very close to the hotel the train station was one block from the hotel the wi fi was bad.
This was surprisingly disappointing as I had booked based on some positive reviews I saw for this hotel. We had an extra bed request that would not be accommodated for and we were being unnecessarily charged 30 Euros for the extra bed request we originally put in when we booked. If I had been contacted by the hotel the after my booking went through, I could have made better accommodations. However, I wasn’t told until I got to the guesthouse and a woman was rudely snapping at me and telling me that we couldn’t stay in the terrace room we had originally booked. I asked to speak to a manager and she refused to let me talk to him, saying “he won’t talk to you”. She refused to give me her name or talk to anyone that could give us proper customer service. Eventually given another room with an extra bed, but the rudeness of the lady turned me off from the guesthouse and felt downright insulting. Entire building had a smell about it, too. Room were cold. Only positive is that it's about 10 min walk from the train station. Not worth a stay if you're looking for a decent guest-house/b&b experience, Never planning on going near this hotel again.
We were on our honeymoon and doing some sight seeing, so we took some extra time in pompeii, and consequently our drive to florence took longer than anticipated. We ended up arriving at the hotel around 7am the morning after our intended arrival date. We were promptly met with a bad attitude asking why we didn't call them and let them know we would be late. Apart from not having a phone to use while in italy, I've never thought it to be necessary to have a designated arrival time for a service I'm paying for. Read the booking notes. If you want to check in outside of the 2pm-8 pm window it could cost you an extra 100 euros. The room was nice, the bed kind of hard, and The wifi service didn't reach the room. I will seek out different hotel accommodations for my next trip to florence.
Great location, fantastic if traveling by train as the hotel is only a few blocks from the station. The feel is though you are staying at your own residence in Florence. Each room is unique so explore them online and select your favorite.
When I reserved this room I saw nice size rooms in the pictures posted, but arrived and was told I reserved the Hidden Room. It was only about a 10 x 10 room with the shower and sunken tub right next to the bed. We were climbing ver top of each other and our luggage, the TV remote did not work, but the sweet couple running the place came at 10 PM and fixed it after about a half hour of being in our cramped room with us.....AWKWARD! In addition, I ordered breakfast but it never arrived. Breakfast is served in your room....they could not find my breakfast order. Sweet people but not real organized and room rediculously small.
Located in Santa Maria Novella, Casa Howard Firenze - Residenza d'Epoca is adjacent to Basilica of Santa Maria Novella and within a 5-minute walk of other popular sights like Piazza di Santa Maria Novella. This 8-room inn has conveniences like free breakfast, free in-room WiFi, and a rooftop terrace.
Free breakfast is offered each morning from 8:00 AM to 10:00 AM. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and desks.
At Casa Howard Firenze - Residenza d'Epoca, guests have access to a rooftop terrace, free WiFi in public areas, and express check-out. You can take advantage of limited parking, along with an airport shuttle (available 24 hours) for EUR 36 per vehicle one way. The front desk has multilingual staff that can help with concierge services and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury inn include a terrace, laundry facilities, and a garden.
Booked this last minute from a flight cancellation. The staff was great and very accomodating with recommendations and stowing our luggage long after check-out. The room itself was so-so: had a smell, air conditioner made the room humid, no hand towells, and missing outlets left open for some reason. Rated a 4 star online, but in Italy all 4's are really 3's. All-in-all, it served it's purpose and was close to the train station. ✌️
The location was great, the hotel need more cleaning, everything was very close to the hotel the train station was one block from the hotel the wi fi was bad.
This was surprisingly disappointing as I had booked based on some positive reviews I saw for this hotel. We had an extra bed request that would not be accommodated for and we were being unnecessarily charged 30 Euros for the extra bed request we originally put in when we booked. If I had been contacted by the hotel the after my booking went through, I could have made better accommodations. However, I wasn’t told until I got to the guesthouse and a woman was rudely snapping at me and telling me that we couldn’t stay in the terrace room we had originally booked. I asked to speak to a manager and she refused to let me talk to him, saying “he won’t talk to you”. She refused to give me her name or talk to anyone that could give us proper customer service. Eventually given another room with an extra bed, but the rudeness of the lady turned me off from the guesthouse and felt downright insulting. Entire building had a smell about it, too. Room were cold. Only positive is that it's about 10 min walk from the train station. Not worth a stay if you're looking for a decent guest-house/b&b experience, Never planning on going near this hotel again.
We were on our honeymoon and doing some sight seeing, so we took some extra time in pompeii, and consequently our drive to florence took longer than anticipated. We ended up arriving at the hotel around 7am the morning after our intended arrival date. We were promptly met with a bad attitude asking why we didn't call them and let them know we would be late. Apart from not having a phone to use while in italy, I've never thought it to be necessary to have a designated arrival time for a service I'm paying for. Read the booking notes. If you want to check in outside of the 2pm-8 pm window it could cost you an extra 100 euros. The room was nice, the bed kind of hard, and The wifi service didn't reach the room. I will seek out different hotel accommodations for my next trip to florence.
Great location, fantastic if traveling by train as the hotel is only a few blocks from the station. The feel is though you are staying at your own residence in Florence. Each room is unique so explore them online and select your favorite.
When I reserved this room I saw nice size rooms in the pictures posted, but arrived and was told I reserved the Hidden Room. It was only about a 10 x 10 room with the shower and sunken tub right next to the bed. We were climbing ver top of each other and our luggage, the TV remote did not work, but the sweet couple running the place came at 10 PM and fixed it after about a half hour of being in our cramped room with us.....AWKWARD! In addition, I ordered breakfast but it never arrived. Breakfast is served in your room....they could not find my breakfast order. Sweet people but not real organized and room rediculously small.
