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Recent guest reviews

VERY DIRTY AND RUN DOWN WITH HOMELESS IN PARKIING LOT!! ARRIVED AT 4PM AND OFFICE WAS LOCKED.. SIGN ON DOOR SAYS TO CALL FOR ASSISTANCE AND THERE WAS NO ANSWER AFTER CALLING TWICE. I HAD TO FIND ANOTHER HOTEL ON MY OWN. I WILL NEVER USE ORBITZ AGAIN. I CANT BELIEVE THEY EVEN HAVE THIS HOTEL ON THEIR WEBSITE!!

It was a pleasant stay. Would stay again. Room was clean.

Staff, property, room was all not good! Wont stay here again!

The room was clean and the staff was friendly and accommodating. It was centrally located to our trips to Napa and San Francisco.

Shower was best part of the room, just clean enough and odors

Horrible service! They canceled my reservation without notice

The staff and rooms are great , clean and friendly . Always willing to help.

Traveled with three children, rooms were clean.. hotel sevice is great... Free small bfast isver convienient with small children!! Close to many stores!

Upon checking into this hotel I had late checkin but it took over 45 mins to get someone to come to the nightwindow

Needed bath chair and they had mom available so I was not able to shower for 2 days not cool. No wheelchair accessible getting in rooms. Bathrooms are way to small. Bed sheets were falling off the bed at night.

It was a nice stay, the room was very clean. The bes was super comfy the sheets smelled great.

Front desk lady was rude took me more than 30min to check in, got a room on the 3rd floor took the elevator and the door closed on my hitting me didn't even have a last inspection report told the front desk lady and she could careless, don't waste your money

The beds where comfortable the room itself wasn't bad but the traffic noise located next to I-80 sucks.

Will not return. Staff was rude!! The location was nice.

The staff was wonderful, but there was a list of issues with the amenities that are advertised. Television - remote kept popping up with a low battery warning on the tv. Television screen was "snowy" on all channels. Sound only worked on the guide channel, and that was choppy. Internet - it took me five minutes to access the login page to their captive portal. They reset the wireless, but the connection was nigh unusable. Even accessing email was painfully slow. The area had a number of vagrants, and while that is not likely the hotel's fault, it was worrisome. The staff though, were very nice. The couple that runs the place were kind and helpful.

Staff is antisocial but efficient. Very strength to the point of almost being rude about their non-flexible checkout time, but if that is not an issue it is great.

Frankly, I was shocked when we came to the hotel. The Six Flags name has nothing to do with this hotel. I expected a large theme park hotel. My bad. I guess I didn't look at the photo closely enough. I apologized to my husband for having booked this hotel, but being exhausted after having been up 22 hours, we weren't going anywhere else. The girl at the check-in was cheerful and helpful, though it didn't look like the safest place for a young girl to be working alone. The elevator to our second floor room was an exterior lift that looked like a freight elevator. The exterior walkway to our room swayed when walked upon, which was quite alarming. Our room was at the end of the building, overhanging a busy highway. Surprisingly, when the door shut, the room was pretty well soundproofed, in part because there was only one small window, which didn't open. The beds were inexpertly made, to the degree I wasn't sure that the room had been fully cleaned, but the bed proved comfortable, and those all the fixtures and linens were shabby, they appeared clean. The wifi, though free, didn't work, and when I really had to download something, I ended up using my phone's hotspot. The breakfast was included, and we briefly considered it, but needed some protein, so ended up going to the very nearby breakfast chain restaurant, which was also very basic. I would think this is an acceptable hotel for about a third of the price. Then it would be cheap and cheerful.

It's a place to sleep. Get a room near the elevator if staying on higher floor.

Fairgrounds Dr Vallejo CA

Hotel highlights

  • Close to Six Flags Discovery Kingdom
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour front desk

SureStay Hotel by Best Western Vallejo Napa Valley is located within a mile (2 km) of Six Flags Discovery Kingdom and Solano County Fairgrounds. The 49 rooms at this hotel include microwaves, LED TVs, and premium bedding.


Rooms

SureStay Hotel by Best Western Vallejo Napa Valley's 49 rooms provide microwaves, free local calls, and ironing boards. LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Desks and wardrobes or closets are also standard.


Property features

Guests of SureStay Hotel by Best Western Vallejo Napa Valley enjoy free WiFi in public areas, coffee in a common area, and express check-out. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. This hotel also has a garden.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for SureStay Hotel by Best Western Vallejo Napa Valley

Everyone (15) Couples (6) Business (1) Family (1) Other (1)
1
Business Business

VERY DIRTY AND RUN DOWN WITH HOMELESS IN PARKIING LOT!! ARRIVED AT 4PM AND OFFICE WAS LOCKED.. SIGN ON DOOR SAYS TO CALL FOR ASSISTANCE AND THERE WAS NO ANSWER AFTER CALLING TWICE. I HAD TO FIND ANOTHER HOTEL ON MY OWN. I WILL NEVER USE ORBITZ AGAIN. I CANT BELIEVE THEY EVEN HAVE THIS HOTEL ON THEIR WEBSITE!!

By on Apr 3, 2021

Review comment responded on Apr 6, 2021

Dear Guest: I am very sorry it appears that you had a poor experience with checking in at our hotel. There was clearly some type of misunderstanding--our office is always open and we would never have closed the doors, especially at 4 PM! We are sorry that you were unable to even spend your stay with us--we do find it is unfair to be judged without you having experienced staying at our hotel. I can assure you we were open and would have certainly picked up any phone calls to assist you with check in. Sincerely, GM SureStay Vallejo

4
Partner Couples

It was a pleasant stay. Would stay again. Room was clean.

By on Mar 24, 2021

Review comment responded on Mar 25, 2021

Dear Guest: Wow! Thank you so much for such a fantastic POSITIVE RATING. Our goal is to provide an experience worth repeating for every guest, every time. I am happy that you liked our clean and comfortable rooms, services, and convenient location. Each room in our hotel has a unique "home away from home" feeling, creating a comfortable, relaxing atmosphere. Guests who trust us are rewarded with complete satisfaction in almost every case. We'll be here for you when you choose to stay with us again. Thanks again for staying with us. Best Regards, The SureStay Hotel by Best Western Vallejo Management

2
Everyone

By on Feb 21, 2021

Review comment responded on Mar 10, 2021

Dear Guest, It looks like you did not enjoy your stay fully with us. We are sorry to see this. We hope you give us a chance in the future again to show you that our guest satisfaction is of the utmost importance to us.

4
Everyone

By on Oct 17, 2020

Review comment responded on Oct 20, 2020

Dear Guest: Thank you for the positive rating and for choosing to stay at SureStay Hotel. I hope that you liked our location and friendly staff. We really work hard to ensure our guests have a fantastic stay. We’d love to host you again if you ever come back to Vallejo. Thanks & Regards, SureStay Hotel by Best Western Vallejo Management

2
Partner Couples

Staff, property, room was all not good! Wont stay here again!

By on Mar 19, 2019

Review comment responded on Mar 19, 2019

Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff and room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

3
Everyone

The room was clean and the staff was friendly and accommodating. It was centrally located to our trips to Napa and San Francisco.

By , from New York on Oct 22, 2018

Review comment responded on Oct 24, 2018

Thank you for your valuable opinion regarding our staff and room. We hope to see you again in the future.

2

just not a quality hotel

Everyone

Shower was best part of the room, just clean enough and odors

By , from dallas on Aug 15, 2018

Review comment responded on Aug 15, 2018

Thank you for taking the time to share. We appreciate your feedback regarding our shower and room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2
Everyone

Horrible service! They canceled my reservation without notice

By on Aug 11, 2018

Review comment responded on Aug 16, 2018

Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our service. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

5
Everyone

The staff and rooms are great , clean and friendly . Always willing to help.

By on Mar 19, 2018

Review comment responded on Mar 19, 2018

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

5

comfy family hotel

Everyone

Traveled with three children, rooms were clean.. hotel sevice is great... Free small bfast isver convienient with small children!! Close to many stores!

By , from Los Angeles,CA on Jan 2, 2018

Review comment responded on Jan 3, 2018

It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

SureStay Hotel by Best Western Vallejo Napa Valley

300 Fairgrounds Dr, Vallejo, CA 94589
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