Comforter on bed was filthy, looked like chocolate all over it,even dried on little pieces. Bathroom sink drain was plugged solid with hair & other deposits. My husband cleaned it all out so the water would drain in the sink. It was nasty!!!! Bathroom pretty dark as one light bulb was burned out, could not put my makeup on in there because of lighting.
Our room included a sofa bed that was missing all of the bedding for it, nor was it provided inside the room anywhere. We asked for bedding and were only given sheets and pillowcases for pillows we did not have. We eventually had to go down ourselves to get a blanket and pillows. We also had a small kitchenette that was missing all dishes for it, such as: plates, cups, silverware, pots. It did have one pan with a mismatched lid that didn't fit. Also the elevator was not able to be used for a portion of the trip, as it was making some abnormal and very concerning mechanical sounds, and we were on the third floor. This predicament allowed us to notice the big hole in the wall behind the door inside the stairwell.
I didn’t like much other than the very nice looking decor everywhere. There was blood on the pull out couch mattress, the fitted sheets on both beds were inside out which is weird and made us wonder if they were just re-used and not changed from the previous guests, the housekeepers never came.
Lovely staff, convenient location and good service
Made my reservation for 2 nights, orbitz only made my reservation to the hotel for 1 night even do I was charge for the 2 nights, the hotel staff removed all my stuff from the room while I was out, my cell phone Charger was stolen, and my food and drinks were thrown away
Very nice property and comfortable beds. Staff was very friendly.
We stayed for three nights. The first night our room was cleaned. The second night, we were out of the room before housekeeping came but our room wasn't cleaned when we returned that evening. We had to get clean towels from the front desk.
The breakfast, decor, and amenities were amazing. Super clean.
Great location directly across the street from the airport, and accessible to everywhere in Fairbanks. Very well kept, clean, and updated property, with friendly staff and a great breakfast in the morning. Would stay again anytime!
Clean friendly helpful. Let us check in at 6:30 am after getting in from out flight. ♡
Very close to the airport. Plenty of outdoor parking. The room is on the samller size for a family of 2 adults and 2 kids.
It was great. Only thing is need more parking. The room was very nice loved it. Food was good as well
The hotel is very close to the airport, which was very handy for us, but no airport noise. The facility seemed newly built and looked well-kept. The restaurant in the hotel had great food. Our room was very nice, the only negative on the room was the bathroom had an unpleasant odor to it that wouldn’t go away. The shuttle service was handy, but inconsistent.
Very close to airport. Staff was great - brought the shuttle bus to pick me up at 2:30am. Great touch!
La Quinta Inn & Suites by Wyndham Fairbanks Airport places you within a 15-minute drive of popular attractions such as University of Alaska-Fairbanks and Fort Wainwright. This 113-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:30 AM. The onsite restaurant is perfect for a quick bite to eat.
All 113 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch LCD TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include free local calls, ironing boards, and desks. Housekeeping is available once per stay.
Renovated in 2018, La Quinta Inn & Suites by Wyndham Fairbanks Airport offers a fitness center, free WiFi in public areas, and a conference center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Comforter on bed was filthy, looked like chocolate all over it,even dried on little pieces. Bathroom sink drain was plugged solid with hair & other deposits. My husband cleaned it all out so the water would drain in the sink. It was nasty!!!! Bathroom pretty dark as one light bulb was burned out, could not put my makeup on in there because of lighting.
Thank you for taking the time to leave us a rating on your recent stay. We hope to see you again the next time you’re in the area.
Our room included a sofa bed that was missing all of the bedding for it, nor was it provided inside the room anywhere. We asked for bedding and were only given sheets and pillowcases for pillows we did not have. We eventually had to go down ourselves to get a blanket and pillows. We also had a small kitchenette that was missing all dishes for it, such as: plates, cups, silverware, pots. It did have one pan with a mismatched lid that didn't fit. Also the elevator was not able to be used for a portion of the trip, as it was making some abnormal and very concerning mechanical sounds, and we were on the third floor. This predicament allowed us to notice the big hole in the wall behind the door inside the stairwell.
Please allow us to apologize for the issues you experienced with us during your stay. At the La Qinta Inn & Suites our goal is to deliver the most complete and comfortable experience to all our guests. Your review shows that we have failed to do so. The issues you experienced are being addressed by our team right away. We’re thankful for your review and feedback as we continue to improve our guests experience. We hope you give us another opportunity to host you again. We look forward to delivering the service and value that you expect and deserve from us.
Thank you for leaving us a rating! It was a pleasure having you as a guest and we can't wait for you to return the next time you're in Fairbanks.
We're glad you enjoyed your stay! Please come visit us again soon.
I didn’t like much other than the very nice looking decor everywhere. There was blood on the pull out couch mattress, the fitted sheets on both beds were inside out which is weird and made us wonder if they were just re-used and not changed from the previous guests, the housekeepers never came.
We're sincerely sorry to hear about the issues you encountered. Please know that our team is addressing these right away to ensure this doesn't happen again. I do hope you choose to stay with us again in the future. Our team looks forward to exceeding your expectations and we can't wait to wow you during your next visit!
Lovely staff, convenient location and good service
Thank you for such a kind review. We're happy you enjoyed your stay with us and we hope to see you again soon.
Made my reservation for 2 nights, orbitz only made my reservation to the hotel for 1 night even do I was charge for the 2 nights, the hotel staff removed all my stuff from the room while I was out, my cell phone Charger was stolen, and my food and drinks were thrown away
Please reach out to our team at your earliest convenience. We would like to get more information about your stay. Thank you and we look forward to hearing from you.
Thank you! Thank you! Thank you! It was a pleasure having you as a guest and we look forward to hosting you again during your next trip.
Very nice property and comfortable beds. Staff was very friendly.
Our staff is so friendly because we truly have the best guests such as yourself. It was a pleasure having you as a guests of ours and we look forward to seeing you again the next time you're in town.
Kim, This is very surprising to hear and we are extremely sorry. Please reach out to our general manager so we can speak with you directly about your experience with us. Thank you and we look forward to speaking with you soon.