One of the cleanest hotels I’ve ever stayed at a cute well maintained older hotel. The gentleman at the front when we arrived was very nice. After check in we went to our room and it had the most powerful chemical smells I have ever experienced in a business and definitely a hotel room. It smelled like chlorine or strong bleach. We opened windows and the door. It was an older place with no vents. The bathroom was the worst part. After we he 1st night which I got very little sleep I went to the desk to report the problem. I was immediately rejected with no interest in remedy the issue, the lady who was there at 1st rejected coming and smelling the room. She also made no attempt at offering us another room for the second night I said I guess we will have to find another room and she invited me to leave. My wife came down the second time after we packed up to leave and check out. At that time she finally agreed to come smell the room and said it just smelled like a room. It was a horrible experience and we were glad to go get another hotel. She made sure to let us know no refunds after check in.
Enjoyed the fact it was owner occupied...(small business). Also enjoyed meeting. TANK.
Super friendly owners. Clean room. Great location.
Owners are very accommodating.
Nice clean place, comfortable beds. Great owners! We will be back for sure.
This is by far the cleaniest hotel I have ever stay at. The staff was great. They were helpful and so nice. I will stay here again.
Nice smaller personable place to stay. Very clean. Owner and his wife were very friendly and helpful. Owner's wife made home made pastries for breakfast
Super friendly, clean room, loved the heated pool!!!
Nice, well kept property. Older style hotel with modern updates. They still use a key and lock😀. Clean, comfortable beds and friendly staff. Would stay there again.
This was the cleanest, most comfortable budget friendly motel I have ever stayed in. The owners, from Switzerland, are on site, and extremely gracious.
The entire place is immaculately clean and in top condition. The hosts were so friendly, helpful and fun. A great place to stay!
The owners were SUPER nice. Since I had to leave before the continental breakfast was served, they offered to give me an early breakfast! I love them and will always stay there when passing through Eureka Springs.
Very clean with great customer service. Very nice pool and deck with a grill. Minimal breakfast. Nice experience.
Front desk staff were very friendly and courteous. The room was very clean and comfortable. We will definitely be staying again!
Exceptionally clean and cordial professional staff
Great staff and location !! Would stay here again. Super staff very helpful and accommodating on our late arrival.
Ozark Mountain Hoe-Down Music Theater is within a mile (2 km) of The Trails Inn, and other popular sites like Eureka Springs Historical Museum are within a couple of miles (3 km). This 3.5-star motel has 23 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking.
Free continental breakfast is served each morning from 8:00 AM to 10:00 AM.
All 23 individually decorated rooms provide refrigerators and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Housekeeping is available on request.
At The Trails Inn, guests have access to free WiFi in public areas, a seasonal outdoor pool, and express check-out. If you decide to drive, there's free parking. Front-desk staff can help with tours or tickets, and provide local restaurant recommendations. Additional amenities include a terrace, a picnic area, and barbecue grills.
One of the cleanest hotels I’ve ever stayed at a cute well maintained older hotel. The gentleman at the front when we arrived was very nice. After check in we went to our room and it had the most powerful chemical smells I have ever experienced in a business and definitely a hotel room. It smelled like chlorine or strong bleach. We opened windows and the door. It was an older place with no vents. The bathroom was the worst part. After we he 1st night which I got very little sleep I went to the desk to report the problem. I was immediately rejected with no interest in remedy the issue, the lady who was there at 1st rejected coming and smelling the room. She also made no attempt at offering us another room for the second night I said I guess we will have to find another room and she invited me to leave. My wife came down the second time after we packed up to leave and check out. At that time she finally agreed to come smell the room and said it just smelled like a room. It was a horrible experience and we were glad to go get another hotel. She made sure to let us know no refunds after check in.
Enjoyed the fact it was owner occupied...(small business). Also enjoyed meeting. TANK.
Patsy, Thank you for the Great review. Tank enjoys meeting everyone. Hope to see you guys again soon.
Super friendly owners. Clean room. Great location.
Thank you for the kind review.
Thank you for the review.
Owners are very accommodating.
Thank you for staying at The Trails Inn. We appreciate it very much. Be Safe
Nice clean place, comfortable beds. Great owners! We will be back for sure.
Thank you for the kind words and review.
This is by far the cleaniest hotel I have ever stay at. The staff was great. They were helpful and so nice. I will stay here again.
Thank you for choosing The Trails Inn. We appreciate the kind words. Hope we see you next time through.
Nice smaller personable place to stay. Very clean. Owner and his wife were very friendly and helpful. Owner's wife made home made pastries for breakfast
Keith, Glad you enjoyed your stay. We look forward to seeing you guys again soon. Take care and safe travels
Thank you for the review. We hope you visit us again next time you are in the area.
Super friendly, clean room, loved the heated pool!!!
Thanks for staying with us. We appreciate your feedback!
Kenneth, Sorry to hear you didn't enjoy your stay with us. We make it a priority to ask EVERY guest if there is any issues with the room. You also had been asked and your response was "The room was great ". No mention of an issue with the bathroom. You did mention that you are sensitive to bleach. However it was fine. Those where your words. 10 minutes later you then returned hours past check out time for the day with concerns of chemical smells. We use basic cleaning products to ensure all rooms are disinfected properly. That specific room had been cleaned 3 days prior going into the weekend. We could not offer you a different room because none where available for the rest of the weekend. We are sorry again you felt the need to find other lodging but we will not change how we clean our rooms to ensure the safety of our employees and future guests.