4/10 Poor
Allene
Traveled with family
Dec 31, 2025
Liked: Staff & service
Disliked: Cleanliness
The room was absolutely freezing when we first checked in as there was a gap in between the window and the frame, meaning that a horrible draft was blowing through the room throughout the stay. I had to stuff the gap with pillowcases I had brought with me which helped to reduce the draft but it was still very much present. The heating in the room also didn’t work, so we had a small electric heater there that did what it could to warm the rather large room. It wasn’t sufficient however, so we had to ask for a second heater on our second day which we kept on around the clock. It’s winter and the hotel is by a beach; gaps in windows and the heating not working is not ok.
There were little hairs around the tap of the sink where it looked like a gentleman had recently shaved and the area hadn’t been cleaned well enough. The mugs also didn’t look like they had been cleaned properly, had to give them and the kettle a thorough rinse before using.
The shower basin filled up extremely quickly when showering, I was very conscious of how long I was in there because each time I looked down there seemed to be another inch of water and I thought it would spill out onto the bathroom floor. The toilet had a small but constant trickle of water filling the bowl so it never flushed fully on the first try and the sink had no water pressure to speak of, looks to be a slight plumbing issue.
Otherwise, the receptionists were very polite and generous and the location was great for our needs.
Allene
Stayed 3 nights in Dec 2025