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Best Western El Cid

3.0 out of 5.0

Recent guest reviews

The location of this hotel is within walking distance to all the popular spots in Ensenada. The rooms and rates are a lot more reasonably priced compared to hotels in the States. In June, I was looking online for hotels for a stay at the end of July. I did not find any available online. I phoned the hotel and asked regarding availability for my travel dates, I was pleased to hear that they did have rooms available, but that they were Junior Suites, I reserved two Jr Suites. I was given a confirmation number, plus I asked the name of the person with whom I was speaking with, Juan Canpusano. Arrived to the hotel on my travel date and the reservations were not located. The hotel staff did ask if I was willing to take a single room, I did. The staff did not apologize or admit to losing my reservations. I planned an additional trip to Ensenada in September, a Sunday and Monday stay. I booked online this time through Hotels.com, a rare finding. My friend did book on time, so I thought I would just call and book a room for him. Again, Juan Canpusano was the reservation agent. I asked for one room, I informed Juan that I had booked one room online through Hotels.com, and to please not lose this reservation. Juan stated he would attach the new reservation with the online reservation, perfect! Check out, I'm given a bill for my room. I informed the staff that room was booked through Hotels.com and that the room was paid in full. I did not not sign the payment slip, I provided my name and number so that the manager could contact me. The credit card that I provided for the trip in July was charged for the September booking. I used my Navy Federal in July, and Fidelity in September. Is this legal????????? I am disputing charges. Travelers, use extra caution when booking at this hotel, not a BestWestern.

I enjoyed my stay here and the staff was great. They have off street parking which is a bonus and my surf board was left on the car when in the parking lot. I never had a issue. The rooms were well appointed and it was not too noisy. When in Ensenada this is an affordable option.

Our friend was getting married this past weekend so we all booked a hotel 4-months in advance, we call a week before our check in date to make sure everything is good to go. We arrived early and were told to come back after noon to check in, once we are back they tell us our reservation was cancelled!!! WTH!! We complained that how was this possible when we had confirmed our reservation a week ago and the man just said "it was cancelled 3 days ago you should've called then". They did not even try calling to let us know it was cancelled. We were the first of our group to arrive. We were so upset, we told them that we had another group of reservations and we hope they do NOT do the same to them. We notify our friends of the situation and the hotel had just called (after we told them they better not have done the same to them) and told them their reservation was cancelled. It was a big mess, they were obviously cancelled our reservations because we had gotten a lower rate and they had since gone up. We ended up in a different hotel room paying higher rates.

I had one night at El Cid while working in Ensenada this past week. My client selected the hotel. El CID is located in an upscale area of the city near the port. It is an older hotel but it has a good amount of charm. The rooms are clean, but dated. Furniture is large and have a heavy wooden look. My room overlooked the pool from the 3rd floor from the side of the property so there was no noise from the street, as pointed out in other reviews. The room was spacious and furniture included a work desk, bar area with stools, night stands, lamps and small refrigerator. The bathroom was very small and the door opened inward, not fully, hitting the bathtub. This was a bit annoying. Toilet was very small and quite low to the ground. Shower was ample size but with two concerns. The plastic shower curtain was soiled at the bottom (possibly mold, not 100% sure). In the morning, the hot water needed to run for a minimum of 15 minutes before I got warm water to be able to shower. This annoyed me as I was in a hurry. The hotel does not have an elevator. There were three front desk persons, and without having to be asked, one happily carried my hefty bag up the three flights of stairs. I am fully capable, but this is a nice touch for older guests or ladies (chivalry is still something I practice). There is free and secure parking within the courtyard that the hotel surrounds. There was a guard when we arrived and again in the morning when we left. We did not eat breakfast, nor am I sure that there was a breakfast dining area. We were out before 7:00am. I do recommend this hotel if you are one or two nights in Ensenada.

The restaurant is open later than others, that's the reason why we landed there. The food is so so: Caesar salad, octopus are really average. We had dinner on the terrace with a band of Mexican musicians on Sept 15th eve. Waiter is a nice guy, slow service but he was alone.

We stayed here only one night mid week in early September 2017. Had a lovely room facing the street, and though it was supposed to be noisy, the guitar from street ended by 11pm. Might be different on weekend and in season. We had to stay past check out in the lobby due to a necessary car repair before heading back to US. Not only did they let us use their wifi in the lobby, but gave us a big water bottle. Made some calls for us as well and looked up directions for everyplace we needed. Room was clean and had character, 2 king beds. Frig and sink area. I would definitely stay here again!!

Didn't realise I wrote a review 5 years ago but just had another great stay and wanted to thank the staff. The hotel itself is great. The only negatives might be a small pool and the fact that they no longer seem to have a breakfast buffet at the attached restaurant but the positives more than compensate. The staff were all excellent though Nicadeemus particularly sticks out in my memory for thanks. Go to the award winning seafood stall next door for phenomenal food and I also recommend organising a day trip around the nearby wine region

I am truly a critic when it comes to service and quality. This place is charming,and its antique spanish motif gives it a plus in this area. The service was far above any I have seen in a long while; from the front desk, maintenance man, bell man, I have absolutely nothing to complain about! Nicdemus became my 8yr old's dear friend and I think my eyes got watery when we left. I absolutely recommend this place! I stayed for 5 days and 6 nights and every day the staff was hard at work. They were pleasant and always greeted us. The place is clean, centrally located , and like I said, it has the best atmosphere I have experienced in a long while. Thank you staff at Best Western, you gave us the best stay I have had so far❤

We were in Ensanada the day before the Baja 500 (not intended). Anyway we stayed at the Best Western El Cid. The room was beautiful with lots of Mexican tiles. The bed was comfortable and the staff was great

We really enjoyed our stay. Friendly staff. Clean room. Perfect location near shops, restaurants, bars, etc. Hotel is older but charming. We would stay here again. Has parking, easy access to marina as well.

Ave. López Mateos #993 Ensenada BC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Best Western El Cid places you within a 10-minute stroll of Civica Plaza and Riviera Cultural Center. This 3-star hotel has 51 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. State Center for the Arts and Ensenada Regional History Museum are a short walk away.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room.


Rooms

All of Best Western El Cid's 51 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and ironing boards. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Rooms also include hair dryers.


Property features

Best Western El Cid features an outdoor pool, free WiFi in public areas, and a meeting room. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. This hotel also has free newspapers.

Room options

Standard Room, 2 Queen Beds, Refrigerator

Queen 2 | Sleeps 4

Standard Room, Multiple Beds

King 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

57% of guests recommend this hotel

Total of 192 reviews