The place was very beautiful and elegant . The service was great and the jucuzzi pool was nice and warm throughout the night .
The entrance was nice and the location was convenient. The room was not clean. I found color contact lenses on the floor. Hairs on the bed. The sheets smelled bad. The mattress was in a bad condition. The price was very expensive for what we got. I will never stay in this place.
They didn’t give me my ID back at check in and I had to return to hotel because they would not mail it to me. The restroom toilet would not flush and smelled horrible my entire stay. Would not change my room nor offer any compensation. I would not stay here again. Horrible experience!!
Everything perfect except finding hair all over the bed
Mil veces mejor que el hotel viejo coral y marina!
The property has great views of the marina and ocean. Away from the city but still close to everything.
All good with the hotel room, great view! Also excellent decor
Very friendly and attentive staff! Will come back!
First class property. Treated like family. Love the pool and jacuzzi
Front desk and manager needs better customer service. Our room wasn’t thoroughly cleaned prior to arrival. Found open bottles in fridge and few hair products on the floor and carpet. Otherwise, Brendan (bellboy) was superb and should be recognized!!! Thank you! We stayed here with high remarks and left disappointed.
excellent &outstanding service, i totally would come back.
Torre Lucerna Hotel Ensenada places you within 3 miles (5 km) of popular attractions like Antigua Aduana Maritima Museum and First Street. This 146-room, 4-star hotel welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11:30 AM.
Smart TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other amenities include safes, phones, and ironing boards.
At Torre Lucerna Hotel Ensenada, guests enjoy an outdoor pool, a gym, and a rooftop terrace. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a spa tub, and a 24-hour business center.
The place was very beautiful and elegant . The service was great and the jucuzzi pool was nice and warm throughout the night .
The entrance was nice and the location was convenient. The room was not clean. I found color contact lenses on the floor. Hairs on the bed. The sheets smelled bad. The mattress was in a bad condition. The price was very expensive for what we got. I will never stay in this place.
In Lucerna we appreciate your comment, we value each opinion of our guests. In order to improve the Lucerna experience, we look forward to seeing you soon.
They didn’t give me my ID back at check in and I had to return to hotel because they would not mail it to me. The restroom toilet would not flush and smelled horrible my entire stay. Would not change my room nor offer any compensation. I would not stay here again. Horrible experience!!
Dear guest, we regret the inconvenience, we will pay attention to your comment, to continue providing our guests with the best service. we appreciate your preference
En lucerna valoramos su comentario, gracias por su preferencia.
Everything perfect except finding hair all over the bed
Agradecemos su preferencia. En lucerna Su comentario es muy importante.
Gracias por su comentario, En lucerna Valoramos mucho su comentario.
Mil veces mejor que el hotel viejo coral y marina!
Hello Mr. David, thank you for your comment. We are very pleased that you enjoyed your stay and shared your experience with us.