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Recent guest reviews

Friendly quiet

There were some friendly staff... but the older lady in the morning was down right rude! House keeping never came in to clean or switch the towels but sure did go in our room while we were gone... and the only reason we knew was because our door was broken and had to be shut a certain way to make sure it couldn’t be opened without the key... and allot of times when we came be our door could be pushed open without the key!!! One lady in her mid years at the front desk who mainly works the evening shift was amazing!!! Always tried to make sure everyone was happy!! You have to reserve the pool for an hour for just your family and the chlorine/bleach literally was lighting my daughters hair because it was so strong! House keeping was friendly anytime we walked past them we said hi and got no reply they straight ignored us most the time!

Room was great. It was clean. We did enjoy the stay.

Breakfast was a joke....it was nothing to eat even the website said the hotel provides breakfast plus terrible internet.

Great hotel and close to all finger lake region area of attraction

Staff is always welcoming and friendly. Nice people!

Free daily breakfast, Laundry service available, house keeping, Fresh cookies near the front desk, heated pool.

Good clean hotel. Going through external renovations. Quiet. Friendly staff.

The only issue I had isn’t even much, but there was a clump of hair on the edge of the bath tub. That was gross but other than that, we loved the place and will definitely be back.

Location............................................

I liked the hotel overall... it was clean - safe - and good service. My only complaint was that the breakfast space should be enlarged or alternate seating provided. We left because there were too many people for too long. Ended up at a Panera nearby.

Easy off the expressway Needs maintenance on picking up garbage around the place

staff at front desk and breakfast area was great. Breakfast was very good

Stayed 3 nights but when booking said they had a pool then at check in find out they are doing maintenance and the pool was closed i feel it should of been stated at the time of booking. Then asked for clean towels never got them until i went to the front desk to get some. I feel if im paying to stay at a place with a pool qnd pool wasnt open at all that you should get some kind of discount or something.

E Mall Rd Horseheads NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool
  • Fitness center

Country Inn & Suites by Radisson, Big Flats (Elmira), NY is located within a few miles (5 km) of Museum at the Depot and Bethany Village. This 70-room, 3-star hotel has an indoor pool along with free in-room WiFi and free self parking.


Rooms

The 70 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and free local calls. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Safes and ironing boards are also standard.


Property features

Guests staying at Country Inn & Suites by Radisson, Big Flats (Elmira), NY enjoy an indoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a meeting room, a business center, and express check-out.

Room options

Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Room, 1 Queen Bed, Accessible, Non Smoking (Rollin Shower)

1 Queen Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 Bedroom, Accessible, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Country Inn & Suites by Radisson, Big Flats (Elmira), NY

Everyone (25) Couples (2) Family (12)
4
Partner Couples Family

Friendly quiet

By on Apr 21, 2021

3
Family with small children Family

There were some friendly staff... but the older lady in the morning was down right rude! House keeping never came in to clean or switch the towels but sure did go in our room while we were gone... and the only reason we knew was because our door was broken and had to be shut a certain way to make sure it couldn’t be opened without the key... and allot of times when we came be our door could be pushed open without the key!!! One lady in her mid years at the front desk who mainly works the evening shift was amazing!!! Always tried to make sure everyone was happy!! You have to reserve the pool for an hour for just your family and the chlorine/bleach literally was lighting my daughters hair because it was so strong! House keeping was friendly anytime we walked past them we said hi and got no reply they straight ignored us most the time!

By on Apr 20, 2021

5
Everyone

Room was great. It was clean. We did enjoy the stay.

By on Mar 7, 2021

3
Everyone

By on Jan 1, 2021

3
Family

Breakfast was a joke....it was nothing to eat even the website said the hotel provides breakfast plus terrible internet.

By , from Elmira ny on Oct 19, 2020

4
Family

Great hotel and close to all finger lake region area of attraction

By on Aug 29, 2020

3
Everyone

By on Aug 21, 2020

5
Family

Staff is always welcoming and friendly. Nice people!

By on Dec 8, 2019

5
Family Family

Free daily breakfast, Laundry service available, house keeping, Fresh cookies near the front desk, heated pool.

By on Dec 5, 2019

4
Business Business

Good clean hotel. Going through external renovations. Quiet. Friendly staff.

By on Nov 10, 2019

Country Inn & Suites by Radisson, Big Flats (Elmira), NY

105 E Mall Rd, Horseheads, NY 14845
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