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SureStay Hotel by Best Western Bardstown General Nelson

2.5 star property
Hotel in Bardstown with free breakfast and a seasonal outdoor pool

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Photo gallery for SureStay Hotel by Best Western Bardstown General Nelson

Exterior
Reception
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Laptop workspace, blackout drapes, iron/ironing board, free WiFi
Lobby
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
411 West Stephen Foster Ave, Bardstown, KY, 40004
  • Place, Spalding Hall
    ‪3 min walk‬
  • Place, Bardstown Art Gallery
    ‪5 min walk‬
  • Place, My Old Kentucky Home State Park
    ‪14 min walk‬
  • Airport, Louisville, KY (SDF-Louisville Intl.)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(43 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Bardstown

SureStay Hotel by Best Western Bardstown General Nelson places you within a 5-minute walk of Basilica of St Joseph Proto-Cathedral and Bardstown Art Gallery. This 48-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Basilica of St Joseph Proto-Cathedral - 2 min walk - 0.1 miles
  • Spalding Hall - 3 min walk - 0.2 miles
  • Bardstown Art Gallery - 5 min walk - 0.3 miles
  • Bardstown Civil War Museum - 13 min walk - 0.7 miles
  • My Old Kentucky Home State Park - 14 min walk - 0.8 miles

Getting around

  • Louisville Intl. Airport (SDF) - 47 min drive

Restaurants

  • ‪Wendy's - ‬2 min drive
  • ‪Mammy's Kitchen - ‬9 min walk
  • ‪Sonic Drive-In - ‬2 min drive
  • ‪Zaxby's Chicken Fingers & Buffalo Wings - ‬3 min drive
  • ‪Taco Bell - ‬4 min drive

About this property

SureStay Hotel by Best Western Bardstown General Nelson

Hotel in Bardstown with free breakfast and a seasonal outdoor pool
SureStay Hotel by Best Western Bardstown General Nelson features free WiFi in public areas, meeting rooms, and a business center. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with concierge services and luggage storage. Additional amenities include a seasonal outdoor pool, a computer station, and laundry facilities.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other standard amenities include private yards, refrigerators, and microwaves.
Recreational amenities at the hotel include a seasonal outdoor pool.

Similar properties

Standard Room, 1 King Bed, Non Smoking | Blackout drapes, iron/ironing board, bed sheets
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  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
8.8 out of 10, Excellent, 116 reviews
$73 nightly
The price is $81
Jan 18 - Jan 19
Total with taxes and fees
Bourbon Capital Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 200 per accommodation, per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 4 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from June to September.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

SureStay Hotel by Best Western Bardstown General Nelson Hotel
General Nelson Inn Bardstown
General Nelson Bardstown
General Nelson

Frequently asked questions

What's there to see close to SureStay Hotel by Best Western Bardstown General Nelson?

This hotel is located in Bardstown, just steps from Spalding Hall and Oscar Getz Museum of Whiskey, and within a short walk of Bardstown Art Gallery. You'll also find Bardstown Civil War Museum and At Mary's less than a mile away.

Is there parking available at SureStay Hotel by Best Western Bardstown General Nelson?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does SureStay Hotel by Best Western Bardstown General Nelson feature a casino on the premises?

No, SureStay Hotel by Best Western Bardstown General Nelson doesn't have a casino.

Is there an indoor pool at SureStay Hotel by Best Western Bardstown General Nelson?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 9:00 AM and 10:00 PM and the seasonal pool is normally open from June until September.

What do couples enjoy most about SureStay Hotel by Best Western Bardstown General Nelson?

Couples staying at this hotel will appreciate amenities like a hydromassage showerhead as well as a seasonal outdoor pool and free breakfast.

Are there hot tubs at SureStay Hotel by Best Western Bardstown General Nelson?

No, there isn't a spa tub at this hotel.

Does SureStay Hotel by Best Western Bardstown General Nelson have a restaurant with a breakfast menu?

SureStay Hotel by Best Western Bardstown General Nelson offers free self-serve breakfast each morning though there is no restaurant.

Does SureStay Hotel by Best Western Bardstown General Nelson allow pets to stay for free?

No, pets aren't allowed at SureStay Hotel by Best Western Bardstown General Nelson though service animals are welcome.

Does SureStay Hotel by Best Western Bardstown General Nelson have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from SureStay Hotel by Best Western Bardstown General Nelson?

The closest major airport to SureStay Hotel by Best Western Bardstown General Nelson is Louisville Intl. Airport (SDF), which is about 29.8 mi away.

Are there rooms with balconies that I can book at SureStay Hotel by Best Western Bardstown General Nelson?

No, there aren't any guestrooms with balconies at SureStay Hotel by Best Western Bardstown General Nelson.

SureStay Hotel by Best Western Bardstown General Nelson Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 423 out of 925 reviews
Rating 8 - Good. 371 out of 925 reviews
Rating 6 - Okay. 87 out of 925 reviews
Rating 4 - Poor. 32 out of 925 reviews
Rating 2 - Terrible. 12 out of 925 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room is very clean, staff are all so sweet, and the breakfast is very good too! We had a very pleasant stay and room temp and bed comfort was great! We will def stay again even though it’s not a huge room and it’s an older hotel, it’s well kept up. Great location too!
Stayed 2 nights in Oct 2025

4/10 Poor

Margaret

Liked: Staff & service, property conditions & facilities
I chose the motel so that we could walk into town, and the location was fine for that purpose, especially since we had one night stay. However the white shower curtain had 2 inches of red bacteria stain at the bottom edge, indicating it had not been washed or sanitized in some time. The bathroom seemed clean but the shower curtain had been hooked over the hand bar, indicating the housekeeper had seen the red and ignored it. That night there was a loud party outside our room and in an adjacent room that went on until after midnight. Finally, the coffee was gone when we went to get some before they closed breakfast at 9am (on a Sunday!).
Stayed 1 night in Oct 2025

6/10 Okay

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was an ok place to stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have nothing to say bad about the stay at my hotel the breakfast is great the workers are great especially the worker name Paige she's a wonderful woman and the manager/owner Ray was awesome I would recommend this hotel to anybody
Stayed 2 nights in Sep 2025

10/10 Excellent

Daina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for BourbonFest
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, bathroom had all new fixtures.
Stayed 1 night in Sep 2025

8/10 Good

Jerry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Jeremy, Sunny Hills

Traveled with group
Liked: Cleanliness, staff & service
Room was clean, bed was comfy. They offered free hot breakfast with your stay. My only disappointment was the fridge didn’t get cold enough, and the pool wasn't available
Stayed 5 nights in Sep 2025

10/10 Excellent

Ethan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and very accommodating and super nice staff.
Stayed 5 nights in Sep 2025

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite and relaxing

For ascetics the pool drained and covered. Other than that everything else was pleasing.
Stayed 2 nights in Sep 2025

8/10 Good

Tracy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location clean no frills

Great location for walking to downtown area. Clean, not fancy. Good free breakfast on premises. Would stay again.
Stayed 3 nights in Sep 2025

6/10 Okay

Marissa A

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Okay stay
Stayed 2 nights in Sep 2025

6/10 Okay

Matthew

Stayed 1 night in Sep 2025

6/10 Okay

Steven

Traveled with family
Liked: Staff & service

We get it

We get what Best Weatern tried to do. Turn a very old hotel into a modern one and for us it just didn’t work. It seems very outdated still and the rooms are very small. We had a baby so we brought a pack and play and it could barely fit in the room. There is a spacious room near the bathroom but we just don’t know what it could be used for. Cheap option, but I’d rather stay in Bardstown at the Fairfield for more money. It was not bad, just wasn’t for us. On the plus side, it was the best breakfast we had on our Bourbon Trail trip. The cooks cared enough to make us fresh biscuits, eggs, and sausage. Definitely a positive
Stayed 1 night in Sep 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean room, Friendly Staff

Clean room, friendly staff. Missed breakfast both days. They close it down at 9 am. That was the only downside. The grounds were nice. We were able to sit out in the gazebo and met new people. I would definitely recommend this place.
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Terrible

Stay was great but house cleaning is very very poor!
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniel

Stayed 1 night in Aug 2025

10/10 Excellent

Lynda, Louisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was no problem at all; the room was adequate; bathroom had a bidet! Loved that! Very roomy bathroom; bed and pillows were very comfortable; swimming pool was clean, had a spa area in the pool; breakfast was good and plentiful. The staff made me and my sister feel at home. The location is PERFECT for visiting downtown Bardstown and My Old Ky Home. I’m not big on motel stays but this was an excellent choice and I highly recommend it. The only issue is that the bathtub was a little slippery so be aware of that. Otherwise excellent 2 night stay!
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly at check in, and super helpful with all requests.
Stayed 1 night in Aug 2025

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Carter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. Their breakfast was excellent. The property was very well kept.
Stayed 2 nights in Aug 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Beds comfortable, quiet surroundings, walkable to main downtown attractions.
Stayed 1 night in Aug 2025

10/10 Excellent

Alexander, St Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was a great added bonus!
Stayed 1 night in Jul 2025

10/10 Excellent

Albert, Ft Walton Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable beds. Breakfast was good.
Stayed 2 nights in Aug 2025

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