6/10 Okay
Barbara
Traveled with partner
Aug 17, 2025
Disliked: Staff & service, property conditions & facilities
We did not have any hot water for both days we stayed there! We called the front desk about it after the first morning, and they said they would "pass the message on". On the 2nd morning, the power went out about 0730 during another cold shower. We again called the front office, but they took a "message" and said they would call us back. However, once the internet also went out, we had no way to call them again or answer any calls because there is no cell service there. The light in the kitchen was broken as well, and it was dark over in that area. The bed mattress was not very comfortable, so I ended up sleeping on the sofa. Once we checked out at the 2nd location (Cedar Lodge), they were not very sympathetic to the problems we had and did not offer any compensation for lack of hot water or power for the last 2 hours we were trying to get ready and pack up! They said that "PG&E must be having a power shut off that they did not tell them about". However, the Cedar Lodge HAD power, so it was clearly not important to them that the Red Bud Lodge was without power, and was getting pretty hot without ac.
Barbara
Stayed 2 nights in Aug 2025