The hotel was conveniently located where we could go in town to eat and to travel to UTEP school. The room was nice and clean all the amenities were there. The staff was nice, friendly and helpful. All was good until we got locked out of our room before the Noon checkout time. The staff member seem as she didn't want to assist but gave us a new card that didn't work. We were fortunate for other staff members that we were able to get our items and check out.
No pool unable to cancel
I liked that the property was in a good location downtown. Lots of places to walk to.
You can hear the pipes running throughout the halls. Only cups left in the room are coffee cups that fall apart
Very happy with our stay. Would recommend to family and friends
To spendive plus have to pay for breakfast. Is not worth what i pay
The staff was helpful and extremely helpful. The hotel's shuttle service was top notch, the drivers always provided service above and beyond.
The cookies are awesome, friendly staff, great location.
Remote didn't work and the shower was full of mildew and overall, it could have been cleaner - also a little dated. Trash sitting in the hall across from the door still there the next day. Shuttle went off duty and we were left downtown on Halloween night - luckily it was only 4-5 blocks from the hotel, but we weren't told that the hotel driver left at 11pm. (Uber if you stay there, the hotel driver was great, but over worked.) Really expected better for the price.
The staff was very helpful and accommodating. I did not like they’re policy on CCW. I am legally allowed to carry a firearm but policy restricts me from entering the premises. Bryon
Nice view super clean an great location close to the border downtown and restaurant bars the room service amazing
I like the facility the room elevator's everything is good . Except the front desk lady .
Clean hotel, nice customer service ,wonderful hotel
Excellent location in downtown. Walking distance to restauarnts, shopping and entertainment.
Located in Downtown El Paso, DoubleTree by Hilton El Paso Downtown is within 2 miles (3 km) of popular attractions such as Plaza Theater and Las Palmas Medical Center. This 200-room, 4-star hotel has 2 restaurants along with conveniences like a 24-hour gym and free in-room WiFi.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
DoubleTree by Hilton El Paso Downtown's 200 rooms provide free newspapers, free local calls, and safes. 42-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other amenities include ironing boards, desks, and desk chairs.
At DoubleTree by Hilton El Paso Downtown, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Self parking is available for USD 15 per day. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include a business center, express check-in, and express check-out.
The hotel was conveniently located where we could go in town to eat and to travel to UTEP school. The room was nice and clean all the amenities were there. The staff was nice, friendly and helpful. All was good until we got locked out of our room before the Noon checkout time. The staff member seem as she didn't want to assist but gave us a new card that didn't work. We were fortunate for other staff members that we were able to get our items and check out.
No pool unable to cancel
I liked that the property was in a good location downtown. Lots of places to walk to.
Thank you so much for taking the time to complete a review of the property! We are so glad you enjoyed your stay and hope to see you again in the future!
You can hear the pipes running throughout the halls. Only cups left in the room are coffee cups that fall apart
Thank you so much for taking the time to leave a review of your stay with us. We appreciated having you as a guest and hope to see you again next time you are in town!
We are so glad you enjoyed your stay. We enjoyed hosting you!
Very happy with our stay. Would recommend to family and friends
We appreciate your kind words! Please consider staying with us again the next time you are in El Paso!
To spendive plus have to pay for breakfast. Is not worth what i pay
We do have a full restaurant called Fire here at the hotel that includes a breakfast, lunch and dinner service. We also offer our guests Room Service should they prefer to eat in their room.
The staff was helpful and extremely helpful. The hotel's shuttle service was top notch, the drivers always provided service above and beyond.
Thank you so much for staying with us! We will pass your kinds words to our team!
Thank you for your review!
The cookies are awesome, friendly staff, great location.
Thank you for your review! We look forward to having you back!
Thank you so much for your recent visit of the hotel and for sharing your experience with us. We are thankful for the favorable rating and review. We hope to see you again soon.