Spa Resorts in El Cid, Mazatlán

"I chose this place because of the scenic views, and location/area. We were greeted by amazing staff who took our luggage, kept it until my room was ready and told us our next steps. I had an amazing view as SOON as I opened the door to my room (119). I was bumped out that the tv didn’t work (I like to watch the news at night) I was offered a new room the following day but I wasn’t up for the task to gather all my belongings. The small fridge in the room had a big frozen ice on the back that made it hard to keep our waters inside and ice machines were not working when I asked. I was a bit shocked of the hair around the sink and toilet, the dirt around the sink and shower, couldn’t miss it since the toilet faced the shower. Cleaning could’ve been better for that room. I had breakfast the morning of my departure, buffet style, did not disappoint, a lot to choose from amazing staff in that area as well. They did cut off our AC completely off by 8am, so we had no other choice but to check out earlier than expected. "

"The rooms were okay nothing out of the ordinary."

"All the staff were friendly however the breakfast buffet was kind of expensive for the type of food. Not much to choose and not good quality food. The water in the swimming pool was not clean. The curtains of our room was in very bad condition, the restroom with bad smell. The glass shower door not working well. We had to put a bottle of shampoo on the floor to can keep it closed. Lot of little things that at the end make us to decide not to book in this hotel again. Thank you."