4/10 Poor
Jessica
Traveled with family and small children, Traveled with family
Aug 21, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Tropicana for a week in August. We chose this hotel as we needed a kitchen and a separate bedroom, both of which it had. The size of our two bedroom apartment was fantastic and the crockery and saucepans seemed to be brand new.
Unfortunately, this is where the positives ended for us. Everything seemed too hard for the staff at Tropicana. Our package included plunger coffee and a continental breakfast of fruit. 3 out of 7 mornings we were told the plunger was “broken.” Unless a plunger is smashed on the floor, how does it break? It was pure laziness and the staff did not want to make coffee. 2 of our mornings we were told there was no fruit.
We requested extra washing up detergent, milk, oat milk (which had been served on previous days) and a few breakfast items such as bacon, to which we were told on every occasion, they had none.
The shower was not nice. We came out of the shower feeling more dirty than when we went in. The bathroom towels were revolting.
Do not get me started on the beds… all you had to do was blink and it sounded like an earthquake. The bed was rock hard and the sound resembled sleeping on plastic bottles.
We ended up going to other resorts and using their facilities for the day (restaurants and pools) and the staff seemed surprised we were doing this and not using the facilities at Tropicana.
Getting a bus to and from Tropicana was very easy.
We had the best family holiday in Vanuatu, just not at Tropicana.
Jessica
Stayed 7 nights in Aug 2025