Hideaway Island Resort2.5 out of 5.0
Recent guest reviews
We had the most amazing week at Hideaway Island Resort. A perfect little island setting, with spectacular sunsets. All the staff were very friendly and made us feel so welcome. What interested us about this resort when looking for accommodation was the marine sanctuary, and it did not disappoint. Our diving and snorkelling experiences were magical. Such a huge variety of marine life on our doorstep. The resort is a little rustic but clean and comfortable. Food was excellent and drinks were always cold. Everyone should experience this HIDDEN TREASURE.
a spent a few days on Hideaway Island which was enjoyable and very pleasant. The staff are professional and are very helpful and proud of where they work. The food could have been a bit better but it certainly wasn't a turn off. Obviously the snorkeling and marine life are the major attraction which is great, overall a great couple of days.
True tropical island holiday with world class snorkeling just off the beach.i stayed in a one bedroom villa which was huge.It had expansive views of the mainland.The high ceilings and fans kept the place cool.The dense vegetation afforded a lot of privacy. The resort bar and restaurant are on the beach ,you literally have ties in the sand .I enjoyed the food,the signature dish is the curry .They also have specials every other day.Food and alcohol are very reasonably priced,a bit cheaper than Australia. Watching the sunset with a cold Tusker bitter after the day trippers have left,it doesn’t get any better.Stan and Sherry,the resort managers go out of their way to make feel at home.Stan is happy to join you for a drink or dinner and share his vast knowledge of the island.Tip,have a shot of the local Mele rum ,it is smooth. I throughly enjoyed the free walk through Mele village and got to meet the locals and gain an understanding of their culture.Also enjoyed movies on the beach .Also spent a lot of time snorkeling,the number of tropical species so close to shore is unbelievable. Finally,I went there to dive,I did 13 .Richard the manager and Kevin the instructor are fantastic people.The dive sites are very close,the coral is in all it’s glory,the visibility it 50 meters or more ,I recommend the 2 wreck dives as well as the Anchor and West Side Story.Simo the dive master is very experienced.Overall the dives are very reasonable. I stayed for 8 days which I felt were not enough.I will be going back .
An amazing attraction, if you’re staying in Port Vila put this on your list! Very affordable for an activity that lasted us hours, only had to pay the island entry fee and for any postcards we sent,off we went snorkeling with our gear we hired from our hotel. The underwater post office was a cool novelty. Such clear waters, if you get into free diving it’s great visibility to swim down and see the larger coral and sea life. We had an enjoyable lunch on the island followed by beach volleyball! Thanks for a great time
Visited Hideaway island resort for new years eve. It was a quiet escape from the busy city life. The cost of food and beverages are very reasonable for Port Vila area. Beautiful waters and a paradise for swimmers, divers and snorkellers. The island also boasts 2 underwater post offices which are a unique attraction. Booked a bungalow which is quite spacious and in reasonably comfortable condition. The staff were very friendly and accomodative. A must visit if you are looking to relax and unwind and enjoy the sea.
Our party of four spent eight nights at Hideaway Island Resort in two bungalows. Vanuatu is an easy 3-hour flight from Auckland, New Zealand, and Hideaway Island is only a short car trip and a 4-minute ferry ride from the airport. The 24/7 ferry between the mainland and Hideaway runs whenever you need it and is a fantastic service. You can go over and back whenever you want at no cost if you are staying on Hideaway (day-trippers pay 1250 vatu (about NZ$17) to visit. The ferry gives you the freedom to pop over to the mainland and catch a bus into town, or to eat at the Beach Bar (right where the ferry drops you off and picks you up) for something different. The snorkelling at Hideaway Island is outstanding! – one of the best we’ve seen in all our travels. We snorkelled with a large green sea turtle which was amazing! Unfortunately, the beach is not white sand, but consists of lots of dead coral. It is quite painful on bare feet so you really need to wear reef shoes or jandals (thongs) on the beach. The pool is not huge but has some lovely shade (trees and an umbrella over the pool), has easy access via steps down into the pool, and has varying depths for all ages. A bonus is that the pool is not available to day-trippers so it is mostly quiet and peaceful. All the local Hideaway staff are so friendly and willing to help in any way they can. In particular, Henry, Brian, Joe, Vero, Mamma Rosa and all the ferry operators. Unfortunately, there are some significant drawbacks at Hideaway – things that seriously impact on the enjoyment of a stay. Serious enough that we won’t stay here again unless some major improvements are made. We weren’t impressed with the rooms, the running of the resort, or the manager and manageress themselves. ROOMS We knew from Trip Advisor reviews that the resort was tired so our expectations were quite low. We just wanted clean and tidy – but even those standards weren’t met. Our two bungalows were severely run down and neglected. One of our bungalows had a permanent leak onto the tiled bathroom floor – very slippery and dangerous. We spent 8 nights with sopping wet towels covering the bathroom floor. In the other bungalow, the fridge constantly leaked making the tiles, again, very slippery and dangerous. The ceiling fan had three speed settings but, in reality, only worked at one speed – slow. All the windows had slats open to the air with insect screens covering them. One of the window screens had come off and was lying in the garden – it looked like it had been lying there for quite some time. Our bungalows had no air conditioning so you really needed to be able to open the slats to cool the room but, in this case, you couldn’t. Both bungalows had borer in the bed frames, door frames, and indoor tables and chairs. Every morning there were little cones of wood dust piled up everywhere. In the evenings, the borer flies would come out of the woodwork and swarm all over us. We’d end up with us and our beds covered in squashed flies – disgusting and gross! Resort management should monitor the condition of each room and ensure they are repaired and upgraded on an ongoing basis. In our opinion, here they don't! SERVICE Food was okay but expensive. Entrees were extra- expensive because the portions were so small. Bar and restaurant service was unusually slow – even allowing for the usual “island-time”. We were frustrated that, even though the staff clearly needed help, neither the manager nor the manageress stepped in to assist. One evening there were four customers lined up at the bar waiting to be served but there was no one serving. We watched the manageress walk behind the bar, stand right in front of the four customers, open herself a bottle, and then walk away. Shocking! Another night Joe was the only one serving behind the bar and he was trying to take orders and make drinks. There was a queue of customers waiting to be served so he didn’t have time to make any drinks at all. After 45 minutes of waiting and biting my tongue, I went over to the manager, who had spent the entire time drinking and chatting, and said “Why can’t you go behind the bar and take the orders so Joe can be freed up to make the drinks?” His response? “Oh, yeah, ahhh, I guess so.” You’re kidding me!!! If they were understaffed – which they seemed to be most of the time – the managers should have stepped in to serve. But no. The poor staff were rushed off their feet and both managers just sat back and drank. ILLNESS Unfortunately, we all fell ill at Hideaway. Not sure if it was the food, or the pool that repeatedly turned green, or a combination of both. Out of our party of four, two got serious ear infections requiring doctor’s visits and medication, two had days of dizziness and vomiting, and all four of us had diarrhoea. We stay in island resorts three times a year and this is, by far, the worst place for illness that we have ever been. SUMMARY This resort could be absolutely outstanding. It has all the natural resources of a beautiful island, stunning coral and sea life, and an easy 4-minute boat transfer from the mainland. In our opinion, the Hideaway Island owner needs to invest some money in bringing the rooms up to a basic standard of quality, employ managers that maintain the quality of the resort, repair and upgrade when required, ensure enough staff are rostered on to meet the demand, and step in to help when short-staffed. This island has the potential to be THE place to stay in Vanuatu!
This is our 4th visit to Hideaway Island and the first in 2 years since staying at the resort for a whole week . This time we visited the island for the day when our cruise ship docked at Villa. The family grabbed a taxi for the short drive to Hideaway and spent an amazing day snorkeling, swimming, eating and relaxing on the beach. The coral and fish life was amazing as usual. If you want to find Nemo this is the place to do it. Clown fish are everywhere. The staff were friendly as ever and are always smiling. Mumma Rosa even remembered us from our last stay and it was his all around. Who is Mumma Rosa? You will have to visit to find out but she is a truly lovely soul. We love this place and will be back again that's for sure.
What a beautiful island. When going to a developing country people from developed countries need to lower their expectations. I travelled here with my adult children. We stayed in a bungalow. It had no air conditioner however the sea breeze cooled down our room sufficiently, unfortunately we were unable to keep the double doors open as there was no fly wire screen. The room was acceptable but a bit dated. It only had one fan. We shared our room with many bugs, hordes of mosquitos and lizards. If you stay here bring tropical aero guard, bring your own mosquito repellant as the coils they provided do not work and bring lots of Stingose for when you are bitten. The bathroom was a bit old but it worked. We had our own patio where we could watch the ocean and read a book. The staff were extremely helpful and pleasant. The restaurant was great. Try their curry. If you want to go swimming at Hideaway in the ocean purchase a pair of water shoes as their is no sand near the ocean and it is all coral. You will cut your feet. Loved this place. It is obviously not a five star resort but then again I wasn't expecting it to be and I was not disappointed.
Hideaway Island is a very small island just off Efate. The beach is beautiful although the dead coral is a bit painful on the feet. Amazing snorkeling just meters off the coast. I stayed in the dorm rooms, it was very quiet. The hotel was very accommodating in letting me check in early and check out late. Overall staff was very friendly, bar staff could have been a bit more attentive - at one point even stock taking was apparently more important than taking my order. The resort offers free activities including a snorkeling safari, which was really good and I highly recommend. If anything I'd recommend the resort to actually advertise the times these are organised - I only attended because the manager told me about it.
This was our third holiday to Hideaway. The last 2 trips were amazing. Previously the local staff were the thing that made this place stand out. They were super friendly, attentive and really great at what they did. Now there is less staff. Those that are there are working hard to make your stay memorable but it just isn’t the same. The Dive guys in the past were so friendly and professional. Robbie, Brian, Neidge and Joka made our stays special with their local knowledge, songs and laughter. Sadly the dive shop is not like that anymore. Dive times of 8:30,10:30 and 2:00 appear to be merely suggestions as trips were regularly late and at times nonexistent. In past holidays we have stayed 7 days and done 11 dives. This time we were there 10 and only did 4. Our choice because it was just not the same. The reef is lovely, but sadly there are crown of thorns and whilst there some were removed and left to rot on the causeway creating quite a smell. We went diving with another operator and found them to be great. We stayed in the Vila that was advertised as having air con, wifi and tv. Only the air con worked on arrival. We had issues with water being cut off, the sink being blocked and the room although spacious and with a spectacular view was in need of repair. To be fair, after a number of ‘discussion’ with management issues were eventually rectified and a discount was given for our trouble. However, I felt the need to add this review as I had given very positive reviews for both previous stays. I will be back to Vanuatu, but sadly not to Hideaway.
- Free continental breakfast
- Free WiFi in public areas
- Onsite dining
- Private beach
Within a short walk of Port Vila Golf Country Club, Hideaway Island Resort is within 2 miles (3 km) of Mele Cascades. This 32-room resort welcomes guests with conveniences like free breakfast, a private beach, and an outdoor pool. On the waterfront, the resort is also close to The Summit Garden.
Free continental breakfast is served each morning from 7:30 AM to 10:30 AM. Explore the resort and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service.
All of Hideaway Island Resort's 32 rooms are individually decorated and have an array of amenities, including refrigerators, minibars, and ceiling fans. For entertainment, guests can expect to find cable TV. Safes are also standard.
Guests staying at Hideaway Island Resort enjoy access to a private beach, an outdoor pool, and free WiFi in public areas. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this beach resort include an arcade/game room, a library, and laundry facilities.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 647 reviews