Grand Hotel and Casino4.0 out of 5.0
Recent guest reviews
The hotel is well located on the foreshore, with good restaurants close by, particularly Le Cafe de Village Restaurant which is right next door. That being said the hotel food is of a high standard too. There’s plenty of money changers and ATM’s close by and the exchange rate being paid at the money changers is pretty close to the market price. The rooms all have a view over the water and are clean and spacious. The casino is small but functional, though it can get quite smokey. The pool area is nice, though the pool is not very deep. There is also no beach swimming area, just the pool. There’s plenty to do just walking distance from the hotel including sailing cruises, local markets to wander through and helicopter rides, which I’d personally recommend trying. The hotel exterior could do with a good clean and I would prefer a pool with a deep end, but overall I couldn’t complain about my stay here.
The views from the Grand are spectacular, but the hotel is in need of some love and attention and be moved into the 21st century. The staff are very helpful and friendly, but forgetful when it comes to drink orders. The Grand Hotel has a great location in the centre of town, but the noise and fumes are a little off putting when you step outside.
They say a good business is all about having good people. And tourism and hospitality especially is very dependent on good people. Given that is true then The Grand is at the absolute top of the tree. We stayed there a week between Christmas and New Year when the hotel was full and the service was impeccable and always very fast. We could not fault it. And it started before we even got there. I booked through the hotel direct and not through one of these online agencies and I found Panorama rooms available that the agencies had said were sold out. I enquired about the sort of electrical plug needed for appliances like laptops etc and they replied promptly with photographs and advised that they had adaptors if we needed them. They organised touristy things like Zipline Toour bookings with no fuss and had them charged back to the room. The room we had was excellent ... bed great, shower great, sofa etc great, TV let me watch the Boxing Day Test cricket from Australia, fridge kept the beer really cold. And the views ... unsurpassed, could not be beaten. If I have to find fault one tiny concern was that after leaving the swimming pool you walked through the general foyer/lounge etc on polished tiles and I was a little concerned that others, not myself, would slip on the water I was dripping everywhere. I don't know the answer to that. Without doubt The Grand made our holiday in Port Vila just perfect. The service and the people were exceptional every single one of them. I cannot see how I would ever stay anywhere else.
We stayed at the Grand Casino for one night, as we were catching a flight out to one of the islands the next day. Due to this we booked the cheapest room. However, this still equated to $400 NZ, so was expecting something better than what we got. There was no hot water, which was a surprise. The room was very old, dated & in serious need of upgrading. The main toilet in the lobby was broken & very unclean. The patrons were charged more for drinks than customers to the casino - tusker beer was 550vt, but was advertised outside the casino as 400vt. The bar to the hotel is the same one. However, as always in Vanuatu, the staff were lovely. The breakfast was also good.
The room we stayed has a great view of the whole harbour and Iririki Island. Nothing beats the sound of boats running in early hours of the morning, if you have your balcony door open. Food is great. Staff well mannered. Atmosphere is so warm. They throw a mean Breakfast Buffet. Great view of the pool, haven't had the chance to jump in yet, maybe next time we there I will.
Decided to stay in town for our last night before a very early flight, the staff are very friendly but the hotel is old and rooms have seen better days, it is a shame because we were hoping for something GRAND as it is called the Grand Hotel.
We didn't stay at the hotel - we just visited the restaurant as a very last minute decision for dinner but we were definitely not disappointed. The staff were absolutely wonderful - so friendly and accomodating. Plus, the food was excellent - by far the best meals of our entire trip. We had the Sunday roast, the lamb curry, the steak and the ribs and every single one of us would go back in a heartbeat. The meat was tender, the potatoes well roasted, the curry just the right kick whilst still being mild. Couldn't fault the desserts either. Amazing.
The Grand Casino is awesome. All of the staff were great and the atmosphere was very inviting. I recommend you visit for a drink, meal and quick flutter. This is in central Port Vila. Definitely a must on your next visit.
The hotel staff are very friendly and helpful, the rooms are rundown and shabby all needing repairs with the beds being some what old and worn out. The bathrooms sometimes have hot water and are very dated. The views and the air conditioning are excellent with the hotel in a central location. Food is not very good with breakfast limited in variety and coffee almost unavailable.
We stayed here on our last night in Vanuatu before heading home. Arrived early in the morning after returning from Santo. Our room wasn’t ready but hotel offered to store our bags while we wandered around shopping. Still able to che k in before 2pm. Wonderful cocktails by the pool, amazing harbour view room. True luxury in our last night. Restaurant had a fantastic curry special , so we ate our fill!! Really lovely and accommodating staff, comfy bed and wonderful air conditioning!!!!
- Walking distance to Port Vila Market
- Free WiFi in rooms and public areas
- Onsite dining
Grand Hotel and Casino places you within a 10-minute stroll of Port Vila Market and Tana Russet Plaza. This 74-room, 4-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and a restaurant. In central Port Vila, the hotel is also close to National Museum and Parliament House.
Enjoy a leisurely bite to eat at Crystals Restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served each morning for a fee.
The 74 air-conditioned accommodations feature furnished balconies and afford space to spread out with sitting areas. 40-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Refrigerators, minibars, and coffee makers are also standard.
Guests of Grand Hotel and Casino have access to a full-service spa, a casino, and an outdoor pool. You can take advantage of free offsite parking, along with an airport shuttle (available 24 hours) for VUV 1350 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, 2 meeting rooms, and conference space.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 553 reviews