Skip to main content
Beginning of main content

Best Western Plus City Centre Inn

3.0 out of 5.0

Recent guest reviews

The staff was ok, but inconsistent. Rooms were very clean however I had to travelled for business over the weekend. As there is a pub attached the patrons ended up in the hotel. Got woken up at 3:30am by loud guests. Front desk didn't seem to bother with them. Won't stay again.

I came to the Best Western because I was very disgruntled with the Fantast Land Hotel. The staff was great. The room was quiet and the pool was open really late for my kids! The room the first night was quite expensive considering I came in the middle of the night. But other than that, everything was perfect.

Always find this BW clean and very friendly helpful staff. Runway 29 restaurant upstairs serves up pretty good fare and is available for express breakfasts for hotel guests at a reduced price. Manager(s) of this property are friendly helpful and welcoming as are their folks working there.

This was conveniently located to downtown and Kingsway Mall. The pool, waterslide and hot tub were great. Would have been good to have a warm continental breakfast for the price of the hotel - as most hotel have this included for the price we paid. Staff were great. Has large, long hallways with a very small elevator, which was kinda scary to get into in terms of sounds and size. You may need to be able to walk with your luggage down long hallway to get to your room. Our room needed some upgrading in terms of furniture but bathroom was redone.Overall, for convenience, was a good stay!

We are a Best Western member, and have stayed here numerous times - -staff is always friendly, great location; close to shopping and down town. The Runway Pub upstairs is. Wet comfortable and a great place to enjoy some downtime. Very comfy beds! Definitely recommend.

The first time I stayed here was for important surgery. This is the closest hotel to the Royal Alex hotel, and the staff made every effort to make that stay and every stay since then as easy as possible for my husband and I. The hotel is central to all of my hospital and doctor appointments, and offers a medical rate on request. The hotel has been very accommodating of my now limited mobility. My husband takes advantage of the workout facilities whenever possible. The convenience of being across the street from the Kingsway Mall has been wonderful for everything from filling prescriptions to Christmas shopping. The staff is always amazing and the rooms are comfortable and clean.

The general manager should have consulted me before billing me for "smoking" in the room...I am a non-smoker. There is a smoking area below my room, outside. That would have been the source of the stench, as my window was cracked open a little over night because of how stuffy the place was..

I thought this place would be a good choice to take my daughter because of the pool and the water slide. It was not a good choice at all. Firstly the front desk of the hotel advised me that minors are not permitted in the restaurant but that I could order room service for my starving child who just traveled many miles for a medical appointment. I thought it strange that a hotel restaurant would be off limits to families but room service will do. I don’t particularly like the smell of food in a hotel room but the child needs to eat. We got settled and I called the restaurant extension only to get a busy signal. I was unable to get through for almost 10 minutes and then a lady answered the phone and immediately asked if I would hold on a minute. She set the phone down and walked away. I could here people coming and going so I waited and waited and waited. After 10 minutes I hung up and called back. Surprise, surprise, the phone was busy. That phone was busy for a half an hour. Long enough for me to pack up my daughter and go in search of food and get back to our room. When I finally got through the woman who answered the phone thought the whole thing was rather funny. I don’t. The front desk of the hotel didn’t answer the phone either of the 3 times I called for assistance. The room is tiny and the coffee maker and fridge are in the bathroom. We have a window in our room looking into a hallway and I can hear everything from the rooms around me. Don’t waist your time with this place. There are much better places in Edmonton to spend your money.

Clean and comfortable with a great little pool, hot tub and spiral water slide. Good place to take the family. Mall across the road. Walking distance to the wedding reception we were attending. Not really downtown, as its name may imply, but you could see downtown from there.

The room was too hot and we could not cool it. Nobody got a nights rest. There was an AC fan but it was noisy and did not cool. The thermometer on my alarm clock was maxed. It was quiet. There was a water line break somewhere and the restaurant was closed. The plugins outside worked though the parking stalls are not big enough for a pickup truck. The staff was polite and the room was clean. It's close to the Royal Alex Hospital. Don't buy KFC from the location at 100 Ave and 178 street. I can not say anything polite about the food or service.

11310 109 St Nw Edmonton AB

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Commonwealth Stadium is within 2 miles (3 km) of Best Western Plus City Centre Inn while other popular attractions such as West Edmonton Mall are within 3 miles (5 km). This 3-star hotel welcomes guests with 109 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. Located centrally in Edmonton, it's also close to Rexall Place and University of Alberta.


In addition to a restaurant onsite, there is also a lobby lounge where you can enjoy a drink. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to 10 AM.


Best Western Plus City Centre Inn's 109 rooms are air-conditioned and provide refrigerators, coffee makers, and free local calls. LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.

Property features

Guests staying at Best Western Plus City Centre Inn enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 2 meeting rooms, a 24-hour business center, and a computer station.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator

King 1 | Sleeps 2

Family Suite, 2 Bedrooms, Non Smoking, Refrigerator

Twin 3 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

74.0% of guests recommend this hotel

Total of 525 reviews