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Recent guest reviews

Pretty dated. A little noisy. Shower was kind of warmish,

Property was not as pictured in the photos bathroom was damaged space heaters were used for heat water was not working properly taking a hot shower and cold water would fluctuate in and out the WiFi quit working and the staff connected it to a near by hotel really the only thing I can say good about my stay was the staff was very professional and nice

The property and rooms were disgusting. Outside there was trash everywhere, including a dirty sock hanging in the bushes. The rooms were no better. Every piece of glass had dirty, smeared fingerprints all over it, crumbs in the love seat, pee on the toilet, hair in the dirty tub, stained sheets and the heater didn't work (it was 58 degrees in the room) . Their listing says pool and hot tub but both were empty and were being used to store boxes and other garbage. STAY AWAY!!!

Room was clean and comfortable. Breakfast was good. Pool was closed due to major maintenance, but this deficiency was not mentioned in the Orbitz on line listing, which may have affected our decision to reserve here, as there were many other options available.

They had no heat in the rooms, didn’t let us know and was no other rooms available at other comparable hotels in Durango. Front desk person was not helpful and pretty rude about it. Hard beds. Only one small waste basket in room. Very noisy. Only 3 pillows for a king bed and 2 people.

Room was nice. Staff were accomodating and polite.

It was OK if you liked watching the manager/owner yell at an employee, a used wash cloth in your shower, rolled up toilet paper in the peep hole or a bed bug on your bed. Other than those things it was fine.

It okay place

The pool being remolded and the construction.

They allowed me to check in and did not inform me that they had a hot water problem and at 9 o’clock at night. It is still not repaired. The whole complex does not have any hot water.

This was a very mixed experience. PRO: include cleanliness, friendly staff, and granite in bathroom. CONS: there was a very strong perfumy odor control scent that made it hard to breathe, the area was very noisy, and we were given a room in an alcove that could be reached from the back side through an unlocked door. Worse yet, people seemed to think it was a good idea to smoke cigarettes and dope at night in the alcove since the rooms are non-smoking.

They had a really nice breakfast starting at 7 am. We enjoyed the hot tub in the evenings when we got back to the hotel. Staff was friendly and hotel was well kept. We liked the location.

Clean rooms. Hotel is located near bike trail that goes all around Durango . And conveniently located within walking distances to a few great restaurants Staff was friendly

Was lovely

Room was adequate but seemed ho-hum, even compared to other Best Westerns. "Reserved" parking was a joke, numbered parking slots were illegible. Very friendly & chatty person at check-in, but too much so. Took 20-25 minutes while he fielded 2 phone calls plus us. Nothing really wrong, nothing really great.

The area around the pool and hot tub is particularly nice really pleasant to hang out and the hot tub was wonderful.What makes this place is the staff who were accommodating and friendly and when I thought I had lost my wedding ring tore up the room to help me find it. I can't say enough about how grateful I am.

Main Ave Durango CO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Concierge services
  • Laundry facilities

Animas Mountain Trailhead is within a 5-minute walk of Baymont by Wyndham Durango while other popular sites like Durango Community Recreation Center are within a 15-minute stroll. The 65 rooms at this hotel include sitting areas, refrigerators, and microwaves.


Dining

For your convenience, a self-serve breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.


Rooms

Guests can expect free WiFi and 25-inch TVs with cable channels. Beds sport down comforters and bathrooms offer hair dryers. Sitting areas, refrigerators, and microwaves are also available. Housekeeping is available on request.


Property features

Baymont by Wyndham Durango features free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this hot springs hotel include a vending machine and a fireplace in the lobby.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Room, 1 King Bed, Accessible, Non Smoking (Bathtub w/ Grab Bars)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Baymont by Wyndham Durango

Everyone (8) Couples (11) Family (16)
2
Business Business

Pretty dated. A little noisy. Shower was kind of warmish,

By on Apr 20, 2024

Review comment responded on Apr 21, 2024

Sorry for the Inconvenience caused on your stay. you haven't informed anything to the front desk regarding the issues. when you are in the Hotel.

2
Family with small children Business Business

Property was not as pictured in the photos bathroom was damaged space heaters were used for heat water was not working properly taking a hot shower and cold water would fluctuate in and out the WiFi quit working and the staff connected it to a near by hotel really the only thing I can say good about my stay was the staff was very professional and nice

By on Apr 13, 2024

Review comment responded on Apr 13, 2024

sorry for the inconvenience caused on your stay. we are reuniting it we will look into it. you haven't informed any thing to front desk.

1
Family

The property and rooms were disgusting. Outside there was trash everywhere, including a dirty sock hanging in the bushes. The rooms were no better. Every piece of glass had dirty, smeared fingerprints all over it, crumbs in the love seat, pee on the toilet, hair in the dirty tub, stained sheets and the heater didn't work (it was 58 degrees in the room) . Their listing says pool and hot tub but both were empty and were being used to store boxes and other garbage. STAY AWAY!!!

By on Dec 31, 2023

Review comment responded on Dec 31, 2023

Sorry for your Inconvenince caused at your stay, we have cancelled your reservation and refunded the entire amount for your stay, the room which we assign you has the heat inside only thing is you need to know how to turn it on.

4
Family

Room was clean and comfortable. Breakfast was good. Pool was closed due to major maintenance, but this deficiency was not mentioned in the Orbitz on line listing, which may have affected our decision to reserve here, as there were many other options available.

By on Oct 25, 2023

Review comment responded on Oct 27, 2023

sorry for your Inconvenince

2
Partner Couples

They had no heat in the rooms, didn’t let us know and was no other rooms available at other comparable hotels in Durango. Front desk person was not helpful and pretty rude about it. Hard beds. Only one small waste basket in room. Very noisy. Only 3 pillows for a king bed and 2 people.

By on Oct 14, 2023

Review comment responded on Oct 28, 2023

Thanks for you valuable time and rating us, Sorry for your Inconvenince caused at your stay.

5
Family with small children

Room was nice. Staff were accomodating and polite.

By on Sep 18, 2023

Review comment responded on Oct 28, 2023

Thanks for you valuable time and rating us,we enthrilled to host you again.

1
Family

It was OK if you liked watching the manager/owner yell at an employee, a used wash cloth in your shower, rolled up toilet paper in the peep hole or a bed bug on your bed. Other than those things it was fine.

By on Sep 15, 2023

Review comment responded on Oct 28, 2023

Thanks for you valuable time and rating us, Sorry for your Inconvenince caused at your stay.

3
Family

It okay place

By on Sep 10, 2023

Review comment responded on Oct 28, 2023

Thanks for taking your valuable time and rating us ,Sorry for your inconvenince.

4
Family

The pool being remolded and the construction.

By on Jul 10, 2023

Review comment responded on Oct 29, 2023

Thank you for taking the time to share your fair and honest feedback as we are always looking for ways to grow and improve. We sincerely apologize for the inconveniences you experienced during your stay. We do not take comments like these lightly, and I have informed our Team of your feedback to ensure situations like these do not happen again. We do hope to better serve you on a future stay. Sincerely, Management

3
Everyone

By on May 26, 2023

Review comment responded on Oct 29, 2023

Thank you for taking the time to share your fair and honest feedback as we are always looking for ways to grow and improve. We sincerely apologize for the inconveniences you experienced during your stay. We do not take comments like these lightly, and I have informed our Team of your feedback to ensure situations like these do not happen again. We do hope to better serve you on a future stay. Sincerely, Management

Best Western Mountain Shadows

3255 Main Ave, Durango, CO 81301
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