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Holiday Inn Express Düsseldorf City North

3.5 out of 5.0

Recent guest reviews

I only slept here one night but: the staff was rude, the Tv hadn’t have a controller (we then asked for one and they gave us one with no batteries), the wi-fi was not working, the breakfast was really really simple with dirty plates.. the only positive thing was the price( really cheap indeed). I was expecting way more from a 3/4 star hotel

Nice hotel, clean, good service and bed. Short distance to airport and the expo. OK breakfast. Easy to get into downtown. Buss stop just next to Mercedes or you can walk and have a pitstop in a beerstube on your way.

I spent in this hotel only one night. It is very convenient if you want to be close to the Messe area, only 10-15 min by taxi, and also close to the airport. For the same reason, there are no structures like restaurants nearby, so you need to chose what you prefer. It could be really a good staying if there were nor two aspects which have made my staying less confortable: the noisy room (because of the frequent metallic sound coming from the nearby elevators, my room was the 523,very close to them) and the congested breakfast room (many people at the same time without free tables, also because of the slow cleaning service which was not making them free and available to the incoming guests). Maybe or the same reason (slow service) the variety of food at the breakfast buffet was quite limited. The service at the reception (check-in, check-out) was perfect and very kind. So, maybe it was an unlucky situation, but this is the reason of my average evaluation.

When I arrived there was a lady at reception who was not really interested in checking me in (although I was the only person at the desk). One of her colleagues came over and checked me in, but at first could not find my reservation. He too seemed disinterested in customer service and left me with a poor impression. He did not pass on any general information (breakfast, parking, hotel amenities, things to do / restaurants in the area). Parking was 15 Euros which I thought was pretty steep, but fortunately there were lots of free spots along the street (which the staff were not too forthcoming about). About an hour after checking in, I went down to the “business corner” to print out my boarding pass, but unfortunately the computer was not working. There was third person at the desk who was much more friendly and helpful than the first two and he went into his office and printed off my boarding pass and informed me of the free parking next to the hotel. The room and breakfast were basic, but good. The hotel is not really around any restaurants etc (except McDonalds). Overall, it was a good one-night stay, but the indifferent staff will make me look elsewhere the next time I am in town.

The hotel is a 10 minute walk from the local train station. The facility is fairly new, well maintained, and the rooms are comfortable. The staff is friendly and efficient. I would stay at this hotel again.

Location excellent, if you need a quick link to the airport or ruhr area, but distant from the city center. In my case toilet not sanitized well, towels stinky. Breakfast basic but ok. Overpriced due to business fair. in all ok.

My room was very quiet, tidy and clean. The bed was quite comfortable. Location is really good since it's really close to the H-Bahn and S-Bahn. I liked the fact that the breakfast was included, although there weren't many options for people with special diets (vegan, gf, df). The staff is extremely friendly, kind and helpful. The Schoko drink at the breakfast was delicious!

Almost every single aspect of this hotel is satisfactory and good for a network-operated hotel in Germany, starting from their location (close to an S-Bahn station and proximity to the downtown, airport and fairgrounds areas) and down to most details, utilities and services in rooms. Everything is fine. Their approach to food for breakfast, though, was unprecedented - trying it first, I decided to switch to a nearby MacDonalds for every remaining day of my stay. Normally in Germany even cheaper hotels somehow succeed to feed their guests - this one seems to be barely making an effort.

I have booked this hotel via booking.com few hours before arrival due to cancelled flights in Brussels. Anyhow, after long dat travel I finally arrived. Beside the receptionist ‘pushing’ me to book directly instead of via webtools, I liked the hotel from the first minute due to its cleanliness and simplicity. Hotel room was not big but definitely good enough and again simple but clean! The price was very acceptable and including (again) a simple but good breakfast. Note: My room was next to the elevator so there was some noise. Tip: when you book a a room then ask to stay far from the elevator.

Where do i start!?! From start to finish our stay here was FABULOUS we had 2 rooms as there was 5 of us we had room 407 and 425 and both of them were immaculately clean, warm and welcoming. On to the breakfast again brilliant everything was fresh and plentiful! What more could you ask for?!? The location was excellent just a short stroll to the bus and tram stops which were very regular we never waited more than a couple of minutes for a tram to take us to the action!! And lastly the staff.... every single member of staff were brill happy to help you in any way in particular the young lady with long blonde hair (I didn't catch her name) she was fab helped me with the cigarette machine and introduced me to the local Alt-Bier and more importantly the Krefelder (Alt-Bier and coke mix) which is now my favourite drink ever and I can't even buy it over here:-( . All in all we had a brilliant stay here and without a doubt will be the hotel I return to on my next trip to the beautiful Dusseldorf!!!

Mercedesstr. 14 Germany Duesseldorf NW

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • 24-hour business center

Located in Duesseltal, Holiday Inn Express Düsseldorf City North is within 2 miles (3 km) of popular attractions such as Goethe Museum and Museum Kunstpalast. This 150-room, 3.5-star hotel has free breakfast, free in-room WiFi, and a 24-hour business center. ISS Dome and Esprit Arena are also nearby.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. At the end of the day, relax with a drink at the bar/lounge.


Rooms

Holiday Inn Express Düsseldorf City North's 150 rooms are soundproofed and provide coffee makers, phones, and desks. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries.


Property features

Guests of Holiday Inn Express Düsseldorf City North enjoy access to free WiFi in public areas, a meeting room, and a 24-hour business center. Self parking is offered for EUR 15.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Reviews from Trip Advisor

Trip Advisor aggregated rating

78.0% of guests recommend this hotel

Total of 522 reviews