4/10 Poor
Stephanie
Oct 12, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I can’t believe I paid $475 for one night at this hotel. There is nothing about it that justifies that price.
Pros
* Nice views upon request
* Mountain decor
* Inviting lobby
* Free parking
* Perfect location for walking around downtown Golden
* Two ways to control your climate in the room
* USB charging ports
* Gym is nicely equipped. I found everything I needed. But it is very cramped and a pin was missing from the weight machine. I thought about telling the front desk so they could replace it but at this point I was tired of dealing with them.
Cons
* Mini fridges in rooms don’t have freezer sections but front desk will put your ice packs etc in their freezer for you
* No valet or bell hop so plan to schlep your own stuff. Not sure if they even have luggage carts.
* I couldn’t find the Wi-Fi information anywhere so I had to go back down to the front desk.
* Bed was too hard and stiff. I woke up sore.
* Bar was closed for a private event
* TV only showed hotel info. When I selected the guide to see what was playing it reverted back to the hotel info. The next morning I let them know so they could fix it for the next guest. The girl at the front desk proceeded to tell me what I was doing wrong. I was supposed to press a random number on the remote to bring up the channel guide. Really? Who would know that? I suggested they communicate this to guests. She sarcastically said she would as if I were the most annoying person on the planet.
Stephanie
Stayed 1 night in Oct 2025
