2/10 Terrible
Shujen, Orlando
Traveled with family and small children
Oct 14, 2025
We arrived at the property at 4pm only be told that our room AC is broken the day prior and it wont be fixed for the duration of our stay. The only option front desk gave us is stay in the room without a working AC or book in another hotel. Imagine being told this while its raining out and we have 3 kids with us. A notification from the hotel of the AC condition would have been helpful prior check in, but nope! They did not let us know in advance despite them knowing about it the day before. I asked the front desk lady if we could check the room, if air condition is bearable and front desk acted like its very inconvenient. She didnt even try to check if other rooms are available, nope! No compassion! I had to ask before she checks but nada, and no effort at all. We ended staying there still, good thing the weather is nice that night but the morning-early evening feels warm in the room. I have to call front desk next day to check if other room becomes available, unfortunately none but still they did not offer anything to make our stay easier. Worst HILTON VACATION CLUB stay ever!!!!
Shujen
Stayed 2 nights in Oct 2025