Valerie was excellent, check in great, the power and tv in master room did not work the first 3 or four days of stay, Valerie had a a electrician fix power and she got tv to work. One of the rooms didn’t have a tv, she new we had guests coming and bought one for that room. The hall ceiling had something leaking (either condensation or the hot water heater, Valerie had men come look at that right away. All the bed and towel and linen were nice, kitchen had enough pots and pans to cook simple meals, the ice maker worked but would not dispense ice. The out door furniture on 19th floor ok, the 20th was useable but very weathered. My wife and I stayed for 60 days, Valerie the host was always very nice and tried to fix any problems fast if I owned this unit I would be proud to have her as my host. The unit needs updated.