My main issues were with the rooms itself. Our room's heater did not work. It only blew cold air. Also, the closet door kept opening. We realized it's because the hangers were placed too close to the door so the pressure of the hangers when they had coats on them kept pushing the door open. We had to wedge something on the bottom to keep it from opening. Another thing, the hallway and rooms smelled like smoke. I called the front desk to let them know and they said they would come up to check but it still smelled like smoke everyday in the hall way. I'm sure it was someone staying in the rooms, so I'm disappointed that staff was not able to find out where the smell was coming from. The rooms are a bit old school style. I found a towel in the restroom had a stain on it which I didn't even want to investigate what it was. And lastly, the walls are too thin. We could hear every conversation from the room next to us. So if you're a light sleeper, you might have issues with that. Overall, this was a 2 out of 5 hotel. I most likely won't be staying here again unless next time we visit family.
I very much enjoyed our stay until I was accused of smoking!! I have never smoked in my entire life!! We where not even allowed to continue our stay!! I have no ide where they got that ide. I skied for the name of person said the lie. I was never lower to have name!! Will never ever stay again
The room and everything was very nice! My daughter had to relocated without notice to an iCU until in McAllen Texas for the Covid 19 patients! Myself and special needs son live with her!! She could not pass this opportunity up. Myself snd son came to stay in a suite locally until we could find permanent housing. Love the facility, some staff seem rude because we are staying for an extended stay. Just not the behavior I would like to see from my local Business. I would recommend for short stays
i was moved out my room with no notifications or phone call after extended reservation
good service, clean rooms, good prices, nothing to complain
The property was run down and there was a lot of litter on the grounds. The WiFi was very spotty, the shower was broken, however the room was clean.
Front desk people were not that friendly. I dont think we will ever stay there again!
This hotel is very basic and perfect if you don't need any bells and whistles. The front desk staff members were very professional and helpful. The room was clean, but the property could have been better maintained. Online it stated that this hotel offers free, hot breakfast, but I didn't see anything hot being offered. Again, if you just need a place to lay your head for a couple nights, this could be a decent option, but don't expect anything special.
The rooms were very large and clean but the bathtub was old with stains.
Elevator not working. Nothing was working. No snacks available. Carpet was dirty. Not a good tv line up.
Very nice, clean, breakfast was great and easy to get to.
Ac was not working ,very hot in the hallway and bedroom. Ac was not cooling in the bedroom.and staff was not even good 8n manners. When we call 2 -3 time to them about ac then lady said she cannot do anything ,she can provide us fan only and also we have to go down to get the fan.and the breakfast us horrible , bearly has anything to eat. Sausage links a rubber.
I had to change rooms because the room I was 1st assigned to had 2 roaches on the wall when I turned the lights on
We enjoyed our stay at Comfort Suites. Very clean and friendly staff. It had all the aminities we needed. We will stay there in future trips.
It wasn't a bad stay, and we'll probably stay there again.
The two rooms we rented were clean and quiet. The motel looks like it was just recently built. The room was the average motel size and well furnished with a couch and tv and wifi, refrigerator and a desk for your pc.. Quite frankly it was a lot better than I had expected at that rate.
SureStay Plus Hotel by Best Western Mesquite places you within a few miles (5 km) of Mesquite Shopping District and Town East Mall. This 58-room hotel welcomes guests with conveniences like free breakfast, free self parking, and a fitness center.
Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
All of SureStay Plus Hotel by Best Western Mesquite's 58 air-conditioned rooms provide MP3 docks, microwaves, and refrigerators. 40-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi and free wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free weekday newspapers, and phones.
SureStay Plus Hotel by Best Western Mesquite offers a fitness center, a spa tub, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include a business center, a seasonal outdoor pool, and laundry facilities.
My main issues were with the rooms itself. Our room's heater did not work. It only blew cold air. Also, the closet door kept opening. We realized it's because the hangers were placed too close to the door so the pressure of the hangers when they had coats on them kept pushing the door open. We had to wedge something on the bottom to keep it from opening. Another thing, the hallway and rooms smelled like smoke. I called the front desk to let them know and they said they would come up to check but it still smelled like smoke everyday in the hall way. I'm sure it was someone staying in the rooms, so I'm disappointed that staff was not able to find out where the smell was coming from. The rooms are a bit old school style. I found a towel in the restroom had a stain on it which I didn't even want to investigate what it was. And lastly, the walls are too thin. We could hear every conversation from the room next to us. So if you're a light sleeper, you might have issues with that. Overall, this was a 2 out of 5 hotel. I most likely won't be staying here again unless next time we visit family.
I am sorry for the problems that you encountered at our hotel. I will make sure these issues are addressed, and hope to see you again in the future.
I very much enjoyed our stay until I was accused of smoking!! I have never smoked in my entire life!! We where not even allowed to continue our stay!! I have no ide where they got that ide. I skied for the name of person said the lie. I was never lower to have name!! Will never ever stay again
Sorry for the issue that you encountered at our hotel, hope to see you again.
The room and everything was very nice! My daughter had to relocated without notice to an iCU until in McAllen Texas for the Covid 19 patients! Myself and special needs son live with her!! She could not pass this opportunity up. Myself snd son came to stay in a suite locally until we could find permanent housing. Love the facility, some staff seem rude because we are staying for an extended stay. Just not the behavior I would like to see from my local Business. I would recommend for short stays
i was moved out my room with no notifications or phone call after extended reservation
good service, clean rooms, good prices, nothing to complain
The property was run down and there was a lot of litter on the grounds. The WiFi was very spotty, the shower was broken, however the room was clean.
I am sorry that your experience with us did not meet your expectations. We use reviews in our efforts to improve our services
I apologize for any issues that you may have encountered. Please call me at the hotel to discuss further, so that I can have these addressed.