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Recent guest reviews

When I checked in, employee did not give me my debit card back so when I went to get something to eat, I could not pay. Also only decaf coffee in room and empty shampoo bottle in shower. Dirty shelves in shower. Other than that was a nice place.

the manager's customer service was exceptional!!!!

The hotel was very clean. I didn’t like the pancakes machine, took to long to make a pancake. The staff was helpful.

loved the new and clean smell of it ; great staff and rooms were very spacious for our group of 5

This is my third week long stay at this hotel. I have stayed at others in the area but have found this place to be the place to stay. Quiet, clean, and safe.

The main decision why I chose to stay at this hotel was based on an amenity that was listed but doesn't actually exist in any of the rooms in this hotel. This put a huge damper on my weekend and was vastly disappointed. Location wasn't that great either.

Nice place to stay. indoor pool was nice during the cold days.

Great place and very clean. virtually new facility. Wish there were more amenities close by though.

Quick nite’s stay for business. New, nice, fit the bill. Would definitely stay again. My only, very minor complaint, is the check-in and check-out processes seemed to take long. Again, only relevant because I arrived after midnite and left before 7AM the next morning so burned an extra 5 minites of my sleep time.

West Kingsley Road Dallas TX

Hotel highlights

  • Free breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking
  • Indoor pool

Located in Lake Highlands, Holiday Inn Express & Suites Dallas Northeast - Arboretum, an IHG Hotel is within a 15-minute drive of popular attractions such as Dallas Arboretum and Botanical Garden and White Rock Lake. This hotel has 90 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free self parking.


Dining

Free breakfast is included with your stay.


Rooms

Holiday Inn Express & Suites Dallas Northeast - Arboretum, an IHG Hotel's 90 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 40-inch flat-screen TVs are available for entertainment, and guests can stay connected with free wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and safes.


Property features

Built in 2017, the brand new Holiday Inn Express & Suites Dallas Northeast - Arboretum, an IHG Hotel offers an indoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Suite, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)

2 Queen Beds | Sleeps 6

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Express & Suites Dallas Northeast - Arboretum, an IHG Hotel

Everyone (10) Couples (1) Family (3)
3
Partner Couples Family

When I checked in, employee did not give me my debit card back so when I went to get something to eat, I could not pay. Also only decaf coffee in room and empty shampoo bottle in shower. Dirty shelves in shower. Other than that was a nice place.

By on Mar 7, 2021

5
Everyone

By on Jan 30, 2021

5
Everyone

By on Aug 3, 2020

5
Family

the manager's customer service was exceptional!!!!

By on Jan 20, 2020

Review comment responded on Feb 19, 2020

Thank you for taking the time to rate your stay with us. We greatly appreciate the 4 star rating and look forward to continuing to provide you with exceptional customer services that will allow us to receive a 5 star on your next visit to the Dallas area.

5
Everyone

By on Oct 14, 2019

5
Everyone

By on Jun 9, 2019

Review comment responded on Jun 17, 2019

Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5-star rating and look forward to continue to provide you with exceptional customer services on your next visit to the Dallas area.

5
Family with small children Family

The hotel was very clean. I didn’t like the pancakes machine, took to long to make a pancake. The staff was helpful.

By on Mar 13, 2019

Review comment responded on Mar 16, 2019

Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5-star rating and look forward to continue to provide you with exceptional customer services on your next visit to the Dallas area.

5
Everyone

loved the new and clean smell of it ; great staff and rooms were very spacious for our group of 5

By on Jan 14, 2019

Review comment responded on Jan 17, 2019

Thank you for taking the time to give your feedback regarding your recent stay at our hotel. We greatly appreciate you. I have shared your comments with my staff, and they join me in thanking you for your kind words. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we are looking forward to providing you the same pleasant accommodations and service the next time you are in the Dallas area.

5
Everyone

This is my third week long stay at this hotel. I have stayed at others in the area but have found this place to be the place to stay. Quiet, clean, and safe.

By on Jan 11, 2019

Review comment responded on Jan 17, 2019

Thank you for taking the time to give your feedback regarding your recent stay at our hotel. We greatly appreciate you. I have shared your comments with my staff, and they join me in thanking you for your kind words. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we are looking forward to providing you the same pleasant accommodations and service the next time you are in the Dallas area.

1
Everyone

The main decision why I chose to stay at this hotel was based on an amenity that was listed but doesn't actually exist in any of the rooms in this hotel. This put a huge damper on my weekend and was vastly disappointed. Location wasn't that great either.

By on Dec 17, 2018

Review comment responded on Jan 11, 2019

We would like to thank you for taken the time to provide us with wonderful feedback regarding your recent visit to our property. I would like to apologize for any inconvenience you may have experiences with our room. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Holiday Inn Express & Suites Dallas Northeast - Arboretum, an IHG Hotel

11331 West Kingsley Road, Dallas, TX 75238
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